Summary

WHAT IS Taxpayer Services (TS)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Position(s) are to be filled in following area(s): TS - Operation Support - Taxpayer Services Operations Support (TSOS)

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Receives telephone calls and visitors for the manager, determines which calls can be answered personally, and which can be directed elsewhere.
• Obtains needed background information before referring calls to the manager.
• Receives and reviews all incoming mail and correspondence for the manager, referring items of special importance to the manager.
• Routes correspondence to staff members and establishes controls for response to action items.
• Reviews incoming directives and issuances, bringing those of interest to the manager's attention.
• Drafts or prepares routine correspondence and other written materials in final form on own initiative.
• Maintains the appointment schedule for the manager, making final commitments, and advises the manager of appointments and commitments that might affect future decisions.
• Arranges meetings and conferences for the manager, including space, time, and staff.
• Assembles background material for agenda items, summarizes material for the manager's use, and informs participants of topics to be discussed.
• Reviews correspondence and action documents prepared for the signature of the manager for grammar, format, clarity of information and conformance with the manager's viewpoint.
• On own initiative, returns to the originator for correction.
• Maintains manager's confidential files and establishes and maintains administrative files.
• Performs administrative support assignments for the organization.
• Collects data for the annual budget estimates and consolidates into the annual budget submission.
• Sets up controls to monitor expenses during the year and recommends budget adjustments to deal with changing situations such as availability of funds.
• Prepares periodic and annual reports including summary and presentation of program information in appropriate format.
• Prepares requests for procurement of supplies and equipment; completes personnel action requests.

STANDARD POSITION DESCRIPTIONS (SPD):

PD94493 Visit the IRS SPD Library to access the position descriptions.

Requirements

Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE FOR GS-09:

You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes:

• Arranging meetings and conferences and assembling material for agenda items;
• Reviewing action documents for grammar, format, clarity of information, and conformance with the manager's viewpoint;
• Serving as liaison by briefing on views on current issues, programs, and activities;
• Writing and proofreading letters, reports, and other correspondence for proper format, grammar, punctuation, and mathematical calculations;
• Briefing on important and office related facts, issues, and reports;
• Setting up controls to monitor expenses during the year and recommending budget adjustments to deal with changing situations.

AND You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment.
• TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions.

TYPING AND OFFICE AUTOMATION (OA):

Typing: This position requires a qualified typist with a minimum typing speed of 40 words per minute (based on a 5-minute sample with three or fewer errors). Office Automation (OA): This position requires experience using office automation systems, software practices and procedures. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION:

Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available.

Salary:

General Schedule (GS) Locality Pay tables may be found under Salaries & Wages. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.