Position Title: Sales Manager

Reports To: Vice President of Sales

Department: Sales - 060000

Shift: Varies

Role:

The Sales Manager is responsible for proactively soliciting and managing group/catering related opportunities for groups up to 74 room nights on peak. Handles incoming requests, manages the Sales process which includes Site inspections and then turns over the opportunity to the Event Management Team. Actively upsells each business opportunity to maximize revenue. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Qualifications:

• Education: High School Diploma or equivalent required; Bachelor’s Degree preferred.
• Experience: 5+ years of progressive sales experience in hospitality or related industries preferred.
• Skills:

• Demonstrates exceptional telephone sales abilities, with a strong talent for engaging clients and closing business over the phone
• Possesses advanced selling skills and a solid understanding of end‑to‑end sales processes
• Strong operational knowledge to effectively align sales strategies with hotel capabilities
• Comprehensive understanding of Marriott lodging products, brand standards, and cultural values
• Proficient knowledge of current food and beverage trends, menu planning, and event-related culinary considerations
• Deep understanding of contract development, negotiation, and associated legal implications
• Excels in building and maintaining strong customer relationships, ensuring long‑term client loyalty
• Skilled in making effective, timely decisions that support business objectives
• Strong negotiation abilities that drive mutually beneficial outcomes
• Excellent written and verbal communication skills across internal and external stakeholders
• Thorough understanding of overall hotel operations and how they impact the sales department
• Proficient in standard software applications and hotel systems, including SFA and Delphi

Required Work Cards needed:

• Valid Nevada Driver’s License

Key Responsibilities:

Responsibilities include, but are not limited, to the following:

• Sales & Revenue Generation
  • Supports sales strategies and implements activities that drive market share, enhance guest satisfaction, and achieve financial targets
  • Proactively solicits and manages small group and catering opportunities to grow the hotel’s business pipeline
  • Maximizes revenue by upselling each business opportunity; consistently achieves individual and team sales goals
  • Responds promptly and professionally to incoming group sales leads to convert inquiries into confirmed bookings
• Client Relationship Management
  • Builds and strengthens relationships with new and existing clients to secure future business
  • Participates in client engagement activities including sales calls, client entertainment, FAM trips, and trade shows
  • Conducts thorough and engaging site inspections that effectively showcase property features and benefits
• Stakeholder Collaboration
  • Develops and maintains strong relationships with key internal stakeholders, including Operations, Catering, and Revenue Management, to ensure successful event execution
  • Partners with external stakeholders such as planners, travel partners, and corporate contacts to support long-term business growth
• Other Duties
  • Interact with management, applicants, associates, and guests; operate standard office equipment; and perform additional tasks as needed to meet business objectives.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

Essential Job Functions:

The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to speak, read, write and understand English.
• Ability to read, analyze and interpret documents. Ability to write reports, customer correspondence and notices to departments. Ability to effectively handle meetings, communicate one on one to staff and present to large groups.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to apply common sense understanding to carry out instructions and give direction in written, oral or diagram form. Ability to deal with and resolve problems involving multiple variables.
• Requires prolonged standing, mobility, bending, reaching and lifting up to up 25 pounds.
• Requires eye/hand coordination and the ability to use standard office equipment.
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.