MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

Under supervision of the Program Director, the Practice Manager- Front Desk is responsible for the organization and coordinating of the front desk staff, scheduling, and all functions of the front desk in order to ensure organization effectiveness and efficiency.

Under supervision of the Program Director, the requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job. The functions below outline the general responsibilities associated with this position. Each of these functions is considered critical to effective department operations and our Mission. It is expected that all staff in this position will have satisfactory attendance and will perform these functions as assigned in a competent, cooperative, and timely manner. The Job Description will be reviewed periodically for accuracy and/or adjusted according to business necessity.

KEY ESSENTIAL FUNCTIONS

• Ensures the office runs smoothly working collaboratively and maintaining an upbeat, positive attitude and other administrative activities that support the function of the office as assigned by the Program Director.
• Supervise the activities, scheduling and flow of all functions of the front desk staff.
• Handle client comments, questions, concerns, and grievances.
• Keep front office area neat, clean and orderly in order to maintain the image and standards of the agency and program.
• Report maintenance requests to the maintenance department as soon as possible and follow up to make sure issues are handled.
• Connect with MIS for needed support from staff.
• Coordinates the day to day operations of the mental health services.
• Provides administrative support of the billing to ensure the input and transmission of all data for proper and timely billing. Also, ensures the completion of all documentation required for timely reimbursements and collections.
• Assists with scheduling to ensure optimal staffing during facility operation hours.
• Assists with the scheduling of cases, meeting and conferences and the assignment of rooms for health care providers.
• Assists and ensure the pre-admission documentation for all new clinical referrals are completed with accuracy.
• Maintains all charts, files and administrative records.
• Conducts audits for quality assurance and accountability.
• Provides necessary reports, records, and statistics as required by the program.
• Orders and maintains all office supplies, forms and equipment.
• Maintains the mail delivery system.
• Maintains that the facility stays in compliance with all Federal and State regulatory agencies regulations and guidelines as well as maintain all organization policy and procedures.
• Performs other related duties as required.

REQUIREMENTS

• 3+ years previous relevant experience in Administrative required.
• High School Diploma required, BA preferred.
• Must be team oriented and possess a positive attitude with a willingness to be flexible and helpful.
• Must be able to multi-task with strong organizational skills.
• Excellent interpersonal skills and able to communicate both verbally and in written form.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure, and operate with keen sense of urgency and commitment to quality.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.