Practice manager/sr. practice manager - otorhinolaryngology

The Department of Otorhinolaryngology is seeking an experienced Practice Manager to support and oversee operations across five outpatient clinic locations throughout the Houston area. This leadership role will be based in the Texas Medical Center and will play a key role in driving operational excellence, enhancing patient access and experience, and supporting physicians and clinical teams across multiple sites.

The ideal candidate will bring significant experience in multi-site outpatient clinical operations, preferably within an academic medical center or surgical specialty practice. A proven track record of implementing process improvements, increasing operational efficiency, and optimizing clinic workflows is highly desired. Strong proficiency with Epic, including provider template management and scheduling optimization, is essential.

Successful candidates will possess exceptional interpersonal and relationship-building skills, sound judgment, and the ability to effectively navigate complex physician and stakeholder relationships. The role requires a professional, adaptable, and solutions-oriented leader who can balance competing priorities while fostering collaboration and driving results in a fast-paced healthcare environment.

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you’ll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!
• We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Manages and coordinates all administrative, managerial clinical and clerical functions required for the operation of a clinic.

Position Key Accountabilities:

• Patient Care & Clinical Operations: Responsible for ensuring high quality patient care is provided. Coordinates facility building needs by acting as the primary contact for the center interacting with building management. Maintains confidentiality per HIPAA guidelines in regards to patient information. Makes recommendations to increase efficiency, decrease costs, or improve daily operations. Develop and implement a cost effective and efficient, internal operations system to handle patient volume and required documentation for regulatory agencies. Maintains an environment that complies with OSHA regulations and employee safety. Handles patient complaints and reviews quality assurance information relating to practice and patient care issues. Resolves any operation or issues that may arise. Monitors patient volumes, quality of care, and performance of staff to identify areas for improvement. Maintains a clinical provider appointment schedules that effectively utilize personnel, space, and equipment that could include multi-modality specialties like XRAY, Ultrasound, PET, MRI and CT. Oversees all clinic facilities and equipment management which includes maintaining a clean safe environment for clinical inspections by regulatory agencies. Manages and coordinates the daily and monthly clinical scheduling IDX templates for each provider. Other duties as assigned.
• Financial & Personnel Management: Responsible for the economical and efficient performance of the practice. Prepares the annual budget for Department-level review and approval. Monitors budget variance reports and presents financial analysis as appropriate. Manages the daily business operations including purchasing, and marketing. Maintains the employee and patient incident report files. Interact with administrative offices of the organization regarding the selection of training and monitoring of new staff to ensure continuity of operations. Ensures that personnel are appropriately trained for the job duties they are assigned. Ensures accurate submission of time and leave requests, and verifies monthly payroll statements reflect submitted and approved time. Produce all reports, manuals, and agendas, correspondence as directed by physicians and department administration on clinic volume, expense, and profitability.
• Manages Human Resources activities of department in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
• Performs other duties as assigned.

Certification/Skills:

None

Minimum Education:

Bachelor's Degree required May substitute required education with equivalent years of experience beyond the minimum experience requirement.

Minimum Experience:

5 years of experience in an outpatient clinic setting or healthcare administrative setting required May substitute required experience with equivalent years of education beyond the minimum education requirement.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.