About Cayuga Health

Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.

Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more at www.cayugahealth.org.

Summary

As the Practice Manager at Cayuga and Schuyler Pain Management, core responsibilities include leadership and oversight for daily clinic operations, staff management, patient experience initiatives, and practice performance. The manager will work collaboratively with practice leadership and support departments to ensure the delivery of high-quality, patient-centered care while achieving organizational goals related to access, quality, service, and financial performance. As organizational integration efforts continue, additional practices, responsibilities, and duties may be assigned to support evolving operational and strategic needs.

Roles and Responsibilities

• Develop and maintain a fiscal plan for the practice, monitor patient revenues, and control operating expenses.
• Ensure the highest level of patient satisfaction and resolve complaints within required time frames.
• Facilitate staff hiring, training, and ongoing professional development.
• Lead process improvement initiatives and manage operational changes effectively.

Required Skills and Experience

• Minimum of 3-5 years of experience in a healthcare setting.
• Experience in budget management and financial reporting for healthcare practices (3+ years).
• Strong leadership skills, including team management and staff development (3+ years).
• In-depth knowledge of regulatory compliance and audit processes (2+ years).
• Experience with patient satisfaction initiatives and customer service strategies (2+ years).

Preferred Skills and Experience

• Bachelor's degree preferred or equivalent experience in healthcare management.
• Certified Medical Practice Executive (CMPE) Advanced degree in healthcare administration or a related field.
• Certification in Lean Six Sigma or equivalent process improvement training.
• Proficiency in using electronic health record (EHR) systems and Microsoft Office.

Physical Requirements

• Sitting: Up to 50%
• Standing: Up to 40%
• Reaching: Up to 10%
• Bending: Up to 10%
• Lifting: Must be able to lift 40 lbs
• Potential exposure to communicable diseases through patient interaction.

Location and Travel Requirements

Onsite: Cayuga Pain Management - 101 Dates Drive, Ithaca, NY 14850 & Schuyler Pain Management - 250 Steuben St., Montour Falls, NY, 14865.
Shift: 40 hours a week and available to support the practice with calls after hours or weekends.
Travel: 50% Travel required between locations based on office needs.

Compensation Disclosure

$93,641.60 to $130,000 per year plus benefits

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at talentacquisition@cayugahealth.org.