Patient accounts representative - customer service

Something special starts here. You can’t define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full – with joy, purpose and lifelong health – it shows. At LMH Health, we are all about healthy people, healthy communities and healthy futures, and that makes us your destination for an exceptional career. From flexible, work-life harmony to competitive pay and great advancement potential, find everything you’re looking for at LMH Health.

You'll find everything you’re looking for at LMH Health:

• Join a team that cares about the community
• Tuition reimbursement to support continuing education
• Professional development and recognition
• Excellent benefits

We’re looking for you.

Job Description

Schedule:

Monday-Friday 8a-5p

Are you passionate about helping people and providing exceptional customer service? As a Patient Accounts Representative, you will serve as a key resource for patients and their families by assisting with billing questions, insurance claims, and payment concerns, including self-pay balances. This role plays an important part in supporting patients through the financial aspects of their healthcare experience while helping ensure the financial health of the organization. Through compassionate service, problem-solving, and effective communication, you will make a meaningful impact on both the patient experience and successful account resolution.

ESSENTIAL JOB RESPONSIBILITIES

• Understands the importance of internal customer services.
• Maintains a positive working relationship and communicates appropriately.
• Maintains professional atmosphere through responsible actions and deeds.
• Acts in a professional manner representing the department appropriately at all times.
• Maintains knowledge and ensures compliance with third party payer and government billing requirements.
• Responds to patient questions with concern at all times, treating them with respect and dignity.
• Performs audits of patient accounts to ensure accuracy and timely payment.
• Verify insurance benefits for commercial, Medicare and Medicaid Payers via phone and website.
• Identifies and corrects billing errors and resubmits claims.
• Ensures timely follow up and appropriate escalation of outstanding claims with third party payers.
• Review EOB’s and initiate appeals as necessary.
• Verifies payments and discounts with insurance carriers.
• Works appeals and denials. Performs other duties as assigned or requested.
• Regular and reliable attendance is an essential function of this position.

JOB QUALIFICATIONS

Required:

• High School diploma or equivalent

Preferred:

• Two years’ experience of third party billing and follow up, in a healthcare setting

Our Cultural Beliefs

People First Integrity Matters Better Together At LMH Health, we value inclusion and diversity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.