Job Description: Customer Service Representative

Title: Customer Service Representative (CSR)

Department: Office Administration

Reports to: Office Manager

Job Objective:

The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.

Responsibilities:

• Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.
• Monitoring all software for customer communication and responding in a timely manner.
• Schedule technician jobs efficiently and to the standards expected.
• Weekly customer communication on job status/progress for sold work.
• Schedule estimates on the Outlook calendar for our sales team.
• Follow up with customers after completed jobs to ensure customer satisfaction with work.
• Assist sales team with follow up on sent proposals.
• Enter Backflow Tests daily to appropriate city.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
• Other - Start management of company human resources systems and procedures.
• Other duties as assigned.

Relationships and Roles:

• Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
• Demonstrate ability to interact and cooperate with all company team members.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.