On-site support technician

Working hours: Monday – Friday 8:00 am – 5:00 pm

Weekend hours needed in the event any emergencies (limited)

Dress Code: Business casual (no jeans)

Location requirements: This position requires working 100% onsite at one of our client sites in St. Michaels, MD (21663)

Why this job is exciting

Do you want to leverage your technical expertise? This on-site Support Technician roles does just that in a dynamic hospitality technology environment where you'll directly impact client success through innovative problem-solving. You'll work with cutting-edge systems—from Microsoft Azure and Office 365 to VMware and Cisco networks—while developing specialized knowledge in hospitality applications and PCI compliance that will enhance your professional growth. This role offers the perfect blend of technical challenges and client relationship management, allowing you to see the direct impact of your work while building valuable industry-specific expertise that sets you apart in the IT field.

Who you are

You are a proactive and detail-oriented break-fix IT professional who excels at understanding client technology needs and delivering effective solutions. You communicate clearly and build strong relationships, ensuring the smooth operation, security, and integrity of complex IT systems in a fast-paced hospitality environment. Your expertise spans Microsoft products, networking, virtualization, and compliance, enabling you to support and enhance critical business operations with exceptional customer service.

You know how to:

• Communicate regularly with our clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Effectively act as liaison between hotel customers and our teams.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

You have skills in the following technologies:

• Knowledge of computers, servers, and networks
• Knowledge of the following software and hardware:
• Microsoft Products (Windows Server 2012 - 2019, Windows 10, Azure, SharePoint, Office 365, Etc...)
• VMWare
• Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)

Knowledge of the following list below preferred for the candidate:

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• PCI (Payment Card Industry) Compliance.
• Advanced understanding of DHCP, DNS, and IP protocols.

Pay and Benefits

This is a full-time position located in the United States and performed ONSITE.

Estimated Starting Salary/Wage Range: $33.00 to $36.00 hourly, less applicable withholdings and deductions, paid are paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process

Application Stage - Thanks for showing interest by submitting your application!

• Complete the Culture Index survey: Culture Index Survey

Screening Stage - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
• 20-minute recruiter screening to introduce you to NexusTek, discuss your qualifications, and answer questions

Interview Stage – We’ll dive into your experience more in depth

• 1-hour interview with the Hiring Manager
• 1-hour on-site interview with the client
• References: 3 professional references with at least one being someone who directly managed you
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

NexusTek participates in E-Verify for all US Employees.

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: NexusTek Careers or ADP Recruitment