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  4. Onsite It Support Manager jobs in Maryland, USA

Onsite It Support Manager jobs in Maryland, USA

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  • Sun
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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

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Aug 23, 2025

IT Support Manager, On-Site Opportunities — In Maryland's Growing Tech Scene

Employers throughout Maryland are looking to fill 500+ IT support manager on-site jobs as technology teams continue to expand. This on-site role calls for someone ready to oversee daily operations, coordinate technical staff, and keep systems running smoothly across growing organizations. With businesses increasingly reliant on dependable infrastructure, this opportunity offers strong potential for career growth in a thriving Maryland market.

Success in this position requires strong troubleshooting ability, sound leadership, and a solid grasp of network systems, hardware, and software platforms. Employers value candidates who can manage vendor relationships, coordinate cross-functional projects, and communicate clearly with non-technical staff. Knowledge of ticketing tools, ITIL frameworks, and cybersecurity basics helps professionals stand out when companies look to hire an IT support manager for growing teams.

On-site positions like this one keep teams connected through hands-on collaboration, quick problem-solving, and direct oversight of daily technology needs. Maryland's expanding business and government sectors continue to drive demand for experienced professionals capable of managing infrastructure and personnel in person. As companies invest in reliable technology operations, this on-site setup remains a steady and rewarding career path within the state.

If you're ready to lead a dynamic technology team, now is an excellent time to explore current IT support manager vacancies. Global Work AI connects motivated professionals with employers eager to fill these roles, making it easy to find the right opportunity and take the next step in your career.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an IT support manager in Maryland?

    In Maryland, compensation for an IT support manager usually falls in the mid-five-figure to low-six-figure range, with many listings clustering around $85,000 to $115,000 a year. Pay shifts based on organization size, security demands, team scope, and whether the role supports multiple sites. Employers near Baltimore, the D.C. suburbs, and larger healthcare or government contractors often pay more because technical operations are broader. Review current Maryland postings and compare benefits, overtime policy, and bonus structure to get a realistic picture of total earnings.
  • What skills and qualifications are required for an IT support manager job?

    Most employers want several years in IT support, plus hands-on experience leading technicians, handling escalations, and improving service desk performance. Strong troubleshooting ability, clear communication, ticketing-system knowledge, and comfort with Windows, macOS, mobile devices, and common cloud tools are usually expected. For an IT support manager job in Maryland, hiring teams often value experience with compliance-sensitive environments such as healthcare, education, or public sector settings. A bachelor’s degree can help, but practical leadership and a track record of resolving issues quickly often matter just as much. Compare required skills across listings to spot the common patterns.
  • What are the main responsibilities of an on-site IT support manager?

    Day-to-day work often centers on supervising support staff, assigning priorities, and making sure employee issues are resolved without delaying business operations. An on-site IT support manager also coordinates hardware setup, account access, device replacements, network troubleshooting, and vendor follow-up when systems fail. In Maryland workplaces, especially offices with regulated data or multiple departments, in-person presence helps with onboarding, room technology, and urgent floor support. The role typically includes reporting on service metrics and improving workflow, so it helps to review how similar teams are structured before applying.
  • What does the hiring process typically look like for an IT support manager role?

    The process usually starts with a résumé screen focused on leadership experience, technical depth, and customer-service results. Next comes one or more interviews, often with an HR partner, the IT director, and sometimes future team members. For an on-site IT support manager position in Maryland, candidates may be asked to discuss incident response, staff scheduling, and how they would handle priority outages in person. Some employers add a practical scenario or panel interview before extending an offer. Checking recent job ads can help you prepare for the most common stages and questions.
  • What certifications are preferred for an IT support manager position?

    Certifications are not always mandatory, but they can strengthen an application, especially in competitive Maryland markets. Common options include CompTIA A+, Network+, and Security+, along with Microsoft, Cisco, or ITIL credentials. ITIL Foundation is often useful for service management leadership because it shows familiarity with process improvement, escalation handling, and ticket workflow. If the environment uses cloud platforms, a Microsoft Azure or AWS certification may also help. Match credentials to the tools named in the posting so your profile aligns with the role and the employer’s stack.
  • What work environment and schedule can I expect in an on-site IT support manager job in Maryland?

    Most on-site roles in Maryland are based in an office, campus, or facility where direct support is needed throughout the day. Expect regular weekday hours in many organizations, though some teams rotate early starts, late coverage, or on-call duty for outages and maintenance windows. Because the position is site-based, you may spend time walking between work areas, meeting with staff, and overseeing hands-on fixes rather than working remotely. Employers often look for someone flexible, calm under pressure, and comfortable balancing desk work with active floor support. Reviewing local postings can reveal how schedules vary by industry.
  • What career growth opportunities are available for an IT support manager in IT?

    This role can lead to broader leadership paths such as IT operations manager, service desk director, systems manager, or infrastructure lead. In Maryland, experience with enterprise support, compliance, and team performance can also open doors in healthcare, higher education, defense contracting, and state government. Many professionals use this position to build toward IT director or cloud operations leadership by adding project management, cybersecurity, and budgeting skills. Staying current with new tools and service models can make the next step easier, so it helps to compare openings and identify which capabilities employers promote most often.

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500+ jobs found

  • Leidos

    Leidos

    4 days ago

    Sr. help desk specialist

    Sr. Help Desk Specialist Leidos has a new and exciting opportunity for a Sr. Help Desk Specialist in our Intelligence Sector's Analysis Solutions Business Area (ASBA). Our talented team is at the...

    onsite, Bethesda, MD, United States
    $92k – $167k/yrFull TimeSenior (5+ years)
  • Leidos

    Leidos

    4 days ago

    Help desk specialist

    Leidos has a new and exciting opportunity for a Help Desk Specialist in our Intelligence Sector's Analysis Solutions Business Area (ASBA). Our talented team is at the forefront in Security...

    onsite, Bethesda, MD, United States
    $73k – $133k/yrFull TimeMiddle (2-4 years)
  • Tekfortune

    Tekfortune

    5 days ago

    Tier 3 support engineer

    Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world’s leading organizations in a broad range of industries. In this quickly...

    onsite, Fort Meade, MD, United States
    Full TimeSenior (5+ years)
  • Cecil College

    Cecil College

    5 days ago

    It service desk support technician

    Job Summary Assist students, staff, and faculty of Cecil College with technical support of desktop and laptop computers, classroom technology, applications, and related technology. Given the need of...

    onsite, Elkton, MD, United States
    $32k/yrFull TimeJunior (<2 years)
  • Rolling Wave Technologies

    Rolling Wave Technologies

    6 days ago

    Hardware server configuration manager

    Job Description Network Printer Configuration & Management Deploy, configure, and maintain network printers and multi-function devices (MFDs) across local area networks (LANs). Manage network print...

    onsite, Columbia, MD, United States
    Full TimeJunior (<2 years)
  • The Guitar Center Company

    The Guitar Center Company

    6 days ago

    It service desk support specialist

    ROLE SUMMARY This role provides frontline IT support for store, field, corporate, remote, and hybrid users. The position focuses on resolving support requests, maintaining user access, supporting...

    onsite, Frederick, MD, United States
    $65k – $70k/yrFull TimeJunior (<2 years)
  • Baltimore City Community College

    Baltimore City Community College

    7 days ago

    It infrastructure network & telecommunications manager

    About Baltimore City Community College Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The...

    onsite, Baltimore, MD, United States
    $105k – $120k/yrFull TimeLead / Manager
  • CACI International

    CACI International

    7 days ago

    Service desk analyst

    Job Title: Service Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of...

    onsite, National Harbor, MD, United States
    $60k – $122k/yrFull TimeMiddle (2-4 years)
  • Chiron Technology Services

    Chiron Technology Services

    8 days ago

    It specialist

    IT Specialist Chiron Technology Services, Inc. currently has a IT Specialist career opportunity in Annapolis Junction. Category: IT Specialist II Clearance: Top Secret/SCI with Polygraph Type: 24x7...

    onsite, Annapolis Junction, MD, United States
    $70k/yrFull TimeSenior (5+ years)
  • Interclypse, Inc.

    Interclypse, Inc.

    9 days ago

    Data center technical support

    Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community driven by the shared vision of...

    onsite, Annapolis Junction, MD, United States
    Full TimeMiddle (2-4 years)
  • BlackSea Technologies

    BlackSea Technologies

    10 days ago

    Mission support center product manager

    MUST BE A US CITIZEN (Please do not apply if you are not) Company Introduction At BlackSea Technologies, we don't just innovate; we revolutionize. We are a close-knit team of creative and innovative...

    onsite, Baltimore, MD, United States
    $106k – $132k/yrFull TimeLead / Manager
  • RBGlobal

    RBGlobal

    10 days ago

    Customer service manager

    The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service...

    onsite, North East, MD, United States
    Full TimeJunior (<2 years)
  • Spatial Front, Inc.

    Spatial Front, Inc.

    11 days ago

    Service desk operations manager

    Spatial Front provides IT solutions to federal, state, and local governments, and the private sector. We provide delivery oversight and business development for the National Oceanic and Atmospheric...

    onsite, College Park, MD, United States
    $85k – $100k/yrFull TimeJunior (<2 years)
  • General Dynamics Information Technology

    General Dynamics Information Technology

    11 days ago

    Help desk supervisor - ts/sci w/poly

    HELP DESK SUPERVISOR MEANINGFUL WORK AND PERSONAL IMPACT Provide accountability for technicians and team lead reports to the help desk manager, disseminate knowledge to maintain team awareness,...

    onsite, Annapolis Junction, MD, United States
    $106k – $144k/yrFull TimeLead / Manager
  • APL Credit Union

    APL Credit Union

    11 days ago

    It support specialist

    IT Support Specialist Reports to VP of IT/CIO FLSA Status Non-Exempt Pay Grade 6 Job Summary The IT Support Specialist is primarily responsible for the daily operations of the core processing system,...

    onsite, North Laurel, MD, United States
    $46k – $54k/yrFull TimeJunior (<2 years)
  • Astrion

    Astrion

    11 days ago

    Enterprise service desk analyst

    Overview Enterprise Service Desk Analyst LOCATION: Columbia, MD (ONSITE) JOB STATUS: Full-time CLEARANCE: Active Secret Clearance Required CERTIFICATION: CompTIA Security+ or equivalent...

    onsite, Columbia, MD, United States
    $40k – $55k/yrFull TimeJunior (<2 years)
  • Advanced Behavioral Health, Inc.

    Advanced Behavioral Health, Inc.

    12 days ago

    It support internship

    Advanced Behavioral Health, Inc. is currently offering an IT Support Internship in the Frederick, MD office location. This role will support the day-to-day IT operations while developing practical...

    onsite, Frederick, MD, United States
    $30k/yrPart TimeEntry with Degree
  • ASM Research

    ASM Research

    12 days ago

    Help desk specialist iii

    The Help Desk Specialist III provides first-contact technical support to end users through phone, email, web-based requests, remote-assistance tools, and in-person support channels within a regulated...

    onsite, Bethesda, MD, United States
    Full TimeJunior (<2 years)
  • Tulkoff Foods

    Tulkoff Foods

    13 days ago

    Customer service manager

    Job Details: Job Location: 0PZ69 TULKOFF FOOD PRODUCTS LLC - BALTIMORE, MD Position Type: Full Time Salary Range: $80000.00 - $95000.00 Job Shift: Day Summary: The primary role of the Customer...

    onsite, Baltimore, MD, United States
    $80k – $95k/yrFull TimeJunior (<2 years)
  • Amentum

    Amentum

    13 days ago

    Call center it support technician

    Amentum is seeking a highly motivated Call Center IT Support Technician to support the Anne Arundel County Office of Information Technology in Annapolis, Maryland. With your fantastic attention to...

    onsite, Annapolis, MD, United States
    $34k – $39k/yrFull TimeJunior (<2 years)
  • City of Baltimore

    City of Baltimore

    14 days ago

    It change manager (change management lead)

    DatamanUSA is looking for a IT Change Manager (Change Management Lead) for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills....

    onsite, Baltimore, MD, United States
    $151k – $161k/yrFull TimeSenior (5+ years)
  • COPT Defense Properties

    COPT Defense Properties

    14 days ago

    Intern - it

    Position Summary Provide Tier I/II desktop operating systems and application support to end user base. Monitor help desk phone, email, and support ticketing system to receive, record and resolve...

    onsite, Columbia, MD, United States
    $36k/yrPart TimeEntry with Degree
  • Rocket Lab Corporation

    Rocket Lab Corporation

    14 days ago

    Senior it support analyst i

    ABOUT ROCKET LAB Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars,...

    onsite, Middle River, MD, United States
    $82k – $103k/yrFull TimeSenior (5+ years)
  • Baltimore County Public Schools

    Baltimore County Public Schools

    16 days ago

    It support technician

    Hi, Trust all is well at your end. Currently, we have an opening for a IT Support Technician for our direct client in Baltimore, MD. The position details are given below. If you are interested, you...

    onsite, Baltimore, MD, United States
    Full TimeMiddle (2-4 years)
  • Govcio LLC

    Govcio LLC

    17 days ago

    Senior ajoc support engineer

    GovCIO is currently hiring for an Senior AJOC Support Engineer for an upcoming award. This position will be located in Annapolis Junction and will be an onsite position. Responsibilities Provides...

    onsite, Annapolis Junction, MD, United States
    $82k – $90k/yrFull TimeSenior (5+ years)
  • Opportunities Inc

    Opportunities Inc

    17 days ago

    Community support professional

    JOB SUMMARY: The Community Support Professional (CSP) reports directly to a Community Support Manager and is responsible for providing direct support to people with intellectual and developmental...

    onsite, Lanham, MD, United States
    Full TimeEntry with Degree
  • Govcio LLC

    Govcio LLC

    17 days ago

    Ajoc classified support engineer

    GovCIO is currently hiring for an AJOC Classified Support Engineer for an upcoming award. This position will be located in Annapolis Junction and will be onsite Responsibilities Provides technical...

    onsite, Annapolis Junction, MD, United States
    $95k – $115k/yrFull TimeLead / Manager
  • The Guitar Center Company

    The Guitar Center Company

    18 days ago

    Manager, customer success center care advisor

    Role Overview The CSC Care Advisor Manager is a customer-obsessed people leader responsible for the day-to-day coaching, execution, and performance of a frontline customer service team. This role...

    onsite, Frederick, MD, United States
    Full TimeLead / Manager
  • OSIbeyond

    OSIbeyond

    18 days ago

    Level 2 engineer (human support)

    Since 2004, OSIbeyond has provided managed technology and cybersecurity services to commercial organizations, nonprofits, associations, and government contractors, guided by a founding principle that...

    onsite, Rockville, MD, United States
    $55k – $72k/yrFull TimeJunior (<2 years)
  • DMI

    DMI

    18 days ago

    It asset management specialist

    About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...

    onsite, Baltimore, MD, United States
    $85k – $106k/yrFull TimeMiddle (2-4 years)
  • DMI

    DMI

    18 days ago

    Service desk analyst

    About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...

    onsite, Baltimore, MD, United States
    $60k – $72k/yrFull TimeSenior (5+ years)
  • CyberData Technologies

    CyberData Technologies

    19 days ago

    Jr. desktop support (windows-mac)

    Job Title: Junior Desktop Support Technician (NEI-11) Location: Bethesda, MD CyberData Technologies is seeking a reliable and detail-oriented Service Desk Technician to provide comprehensive IT...

    onsite, Bethesda, MD, United States
    Full TimeJunior (<2 years)
  • Koniag Government Services, LLC

    Koniag Government Services, LLC

    19 days ago

    Help desk specialist iv (manager)

    This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible. Koniag Operations Services, LLC, a Koniag Government Services company, is...

    onsite, Silver Spring, MD, United States
    Full TimeLead / Manager
  • Edgewater Federal Solutions, Inc.

    Edgewater Federal Solutions, Inc.

    19 days ago

    Senior end user support specialist

    Overview Edgewater Federal Solutions is seeking a Senior End User Support Specialist to support a major national laboratory. Responsibilities Provide essential support across various computing...

    onsite, Frederick, MD, United States
    Full TimeSenior (5+ years)
  • COMMUNITY SERVICES FOR AUTISTIC ADULTS & CHI

    COMMUNITY SERVICES FOR AUTISTIC ADULTS & CHI

    20 days ago

    It help desk tech tier 2

    POSITION SUMMARY Reporting to The IT Manager at CSAAC, the IT Helpdesk Tech Tier 2 is responsible for performing routine and complex technology duties for CSAAC. Incumbents must have a dotted-line...

    onsite, Montgomery Village, MD, United States
    Full TimeJunior (<2 years)
  • Nalu Federal

    Nalu Federal

    24 days ago

    It service desk specialist level ii

    Nalu Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians. You will receive a comprehensive benefits package that includes: Health insurance...

    onsite, Bethesda, MD, United States
    $75k – $82k/yrFull TimeMiddle (2-4 years)
  • NGEN

    NGEN

    25 days ago

    It help desk - tier 2

    NGEN is a dynamic MSP provider committed to delivering innovative, people-centered technology solutions. With a team of 50+ professionals, we're building a culture that prioritizes operational...

    onsite, Lanham, MD, United States
    Full TimeJunior (<2 years)
  • Calibre CPA Group

    Calibre CPA Group

    a month ago

    It support & operations specialist

    POSITION SUMMARY: We are seeking an experienced IT Support & Operations Specialist to provide advanced technical support and operational assistance across the firm's multiple office locations and...

    onsite, Bethesda, MD, United States
    $60k – $75k/yrFull TimeMiddle (2-4 years)
  • mPower, Inc.

    mPower, Inc.

    a month ago

    It systems and support specialist

    mPower is seeking an IT Systems and Support Specialist to provide hands-on technical support while helping improve the systems, tools, and processes our employees rely on every day. This is a great...

    onsite, Bethesda, MD, United States
    $65k – $72k/yrFull TimeJunior (<2 years)
  • Leidos

    Leidos

    a month ago

    Deskside support lead

    Leidos, Inc. is seeking an IT Support Lead who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of Deskside support, ensuring timely and...

    onsite, Rockville, MD, United States
    $66k – $119k/yrFull TimeLead / Manager

10,000,000+ more jobs available!