Office Manager

Employment: Full- Time

Report To: Regional Manager

Schedule: Monday- Friday 7:40am-5pm

Who We Are

At Piedmont Dental Specialist, we’re more than just a dental practice—we’re a community committed to creating fun, memorable, and educational experiences for kids and their families. With multiple thriving locations across the Charlotte area, our mission is to make every child’s dental visit positive and inspiring, setting them up for a lifetime of healthy smiles. As we continue to grow, we’re looking for energetic and experienced Office Manager to lead our teams with passion, purpose, and positivity. We are seeking to fill for our following offices: Blakeney Pediatric Dentistry, Tega Cay Pediatric Dentistry, and Doby’s Bridge Pediatric Dentistry.

What You’ll Do

As an Office Manager, you’ll be the operational heartbeat of a single pediatric dental office. You’ll oversee daily activities, inspire and guide a team of 10–15, and ensure we consistently deliver excellent patient experiences. This leadership role blends team management, financial oversight, operational excellence, and compliance with a smile.

Location: Doby's Bridge Pediatric Dentistry

Key Responsibilities

Team Leadership & Development

• Lead and coach a high-performing, patient-focused team.
• Drive team meetings, performance reviews, and goal setting.
• Create a positive culture of accountability and professional growth.
• Manage daily schedules and ensure optimal staffing.

Patient Experience & Service

• Champion exceptional customer service and reduce wait times.
• Resolve patient concerns with empathy and efficiency.
• Boost patient retention and referrals with proactive systems.
• Manage appointment scheduling through NexHealth.

Office & Financial Management

• Keep daily operations running like clockwork.
• Monitor budgets, spending, and financial reports.
• Ensure accurate billing and collections (Curve Dental, Cloud 9, Global Payments).
• Partner with the Regional Manager to meet financial goals.

Compliance & Safety

• Uphold HIPAA, OSHA, and dental industry standards.
• Ensure infection control and safety protocols are followed.
• Keep all office documentation and procedures current.

Tech-Forward Operations

• Use Monday.com to track performance and initiatives.
• Leverage Google Workspace for documentation and communication.
• Manage staff scheduling through When I Work and payroll via Paycor.

Success in This Role – Key Metrics

• Patient wait time under 5 minutes
• 90%+ show rate with minimal cancellations
• Providers scheduled at 95%+ capacity
• 95%+ collections within 30 days
• <5% claim rejection rate
• 90%+ patient satisfaction (reviews/surveys)
• 10%+ quarterly increase in referrals
• <10% annual team turnover
• 100% completion of all staff training

What We’re Looking For

Must-Haves:

• 3+ years in dental or medical office management
• Proven leadership in a fast-paced, multi-provider environment
• In-depth knowledge of dental insurance and billing workflows
• Tech-savvy with dental practice systems (Curve Dental, Cloud 9, NexHealth, etc.)

Nice-to-Haves:

• Bachelor's degree in business, healthcare admin, or related field
• Experience managing pediatric or orthodontic practices
• CPR Certification

Why You’ll Love Working Here

• Join a fast-growing, patient-centered dental organization
• Thrive in a positive, supportive team culture
• Get access to leadership development and career advancement
• Make a real difference in the lives of patients, families, and your team

Grow With Us, Ready to Apply?

We’re serious about growing our people. If you bring hunger, humility, and emotional intelligence, we’ll help you grow into regional leadership roles and beyond. Apply and our recruitment team will connect with you.