POSITION: Office Administrator/Information Technologies Support

DEPARTMENT: Sheriff

WORK SCHEDULE: 8:00 a.m. - 4:30 p.m., M-F

JOB CATEGORY: PAT (Professional, Administrative, Technological)

DATE WRITTEN: February 2002 STATUS: Full-time

DATE REVISED: February 2019 FLSA STATUS: Non-exempt

To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Whitley County provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless those accommodations would present an undue hardship.

Incumbent serves as Office Manager/Information Technologies Support for the Whitley County Sheriff’s Department, responsible for supervising office personnel, Department financial and accounting records, providing the County with a functional and secure E911/CAD System, and administering Department computer system.

DUTIES:

• Supervises and directs Administrative Assistants, full time and part time, and performs duties in their absence.
• Coordinates, administers, builds, and maintains multiple computer systems, performs analysis, installs, researches technical solutions, troubleshoots computer virus and malware quarantine and removal, performs preventive maintenance and repairs of computers, networking computer software, computer hardware, cabling, virtual services, cloud services, printers, telematics and various devices.
• Manages Active 911 systems for all nine County fire departments and EMS.
• Coordinates new layers for mapping system that are essential to law enforcement personnel.
• Sets-up and maintains the Mobile Data Terminals in the County squad cars.
• Maintains and manages the computerized county employee building access and security system for all county buildings that utilize the system.
• Serves as Statistical Analyst for the department, preparing statistical reports for federal, state, and local agencies, the public, lawsuits, the media, and software vendors.
• Researches, purchases and replaces computers as needed, including setup and installation of software, hardware, interfaces and peripherals on new computers.
• Serves as Administrator of crash reporting system, including processing, proofreading, editing, troubleshooting crash reports and submitting to state.
• Serves as Administrator for department intranet, including assigning user access and permissions, administers department social media, and creates, edits and updates department portion of county website.
• Serves on 24-hour call and responds to emergencies from off-duty status.
• Processes claims and accounts payable for multiple budgets and agencies, including collection, documentation, and disbursement of funds.
• Stays updated with changing technology in E 911/CAD telecommunications, FCC regulations and state laws by attending seminars and training sessions.

Requirements

I. JOB REQUIREMENTS:

• Bachelor’s Degree in Information Systems or Business Management or the equivalent combination of related work experience.
• A minimum of five (5) years related work experience required.
• Technical training in Computer Science, Accounting, or a related field required.

II. DIFFICULTY OF WORK:

Incumbent performs duties which are broad in scope and involve intricate variable, often requiring careful and detailed considerations and maintains high standards of accuracy in exercising duties and responsibilities.

III. RESPONSIBILITY:

Incumbent performs assignments guided by broad policies and/or general objectives and precedents.

IV. PERSONAL WORK RELATIONSHIPS:

Incumbent maintains frequent contact with co-workers, other County departments, inmates, judges, attorneys, auditors, programmers, vendors, grant officials, State of Indiana Departments, Federal departments, the media, and the public.

V. PHYSICAL EFFORT AND WORK ENVIRONMENT:

Incumbent performs a majority of duties in a standard office environment, and in squad cars, involving sitting/standing/walking for long periods.