Network operations manager

We are seeking a Lead or Manager for Network Operations in Dallas, TX. An excellent compensation package, which includes a competitive salary with outstanding benefits. Relocation expenses are negotiable.

Job Title: Manager, Network Operation (NOC)

Job Description:

Essential Duties:

• Builds a high performance team responsible for maintaining Network stability and managing resolution including physical plant restoration.
• Ensures performance results meet or exceed established service levels; on-time performance for service repairs and network restoration.
• Contributes to cost effective management of the operational expense budget and capital expense budget.
• Evaluates situational events using alternative analysis, innovation, and good judgment to make effective decisions to increase network performance.
• Responsible for the development and communication of reports for Network Health, outages, MOP's and Routine Maintenance with upper level management.
• Responsible for the development and standardization of NOC processes and procedures.
• Responsible for the development, documentation and communication all network activity.
• Responsible for accurately analyzing trends in trouble history.
• Responsible for MOPs relating to routine diagnostics, growth, and upgrade activity are accurately tracked and communicated.
• Reviews and monitors all system performance reports, scheduling necessary actions to avoid system degradation and customer service interruptions.
• Responsible for the development and standardization of alarm profiles for all network elements.
• Responsible for the creation and maintenance of a comprehensive vendor contact and escalation list.
• Coordinate and conduct routine operational support committee meetings.
• Provide 24/7 technical support for NOC as needed.
• Provides root cause analysis of chronic or repeat trouble reports, and catastrophic outages.
• Create and identify additional Network Measurements/Metrics that will show Performance Metrics are in line with Quality of Service goals and Service Level Agreement (SLA) guarantees.
• Support optimization of the supported networks through diagnoses and resolving repetitive network problems by analyzing network characteristics and recommending additions, removals, and modifications to the network topology.
• Gathers, analyzes, prepares and summarizes recommendations for network improvements (identifying single point of failures, hardware improvements and/or diversification opportunities).
• Assesses risk, strategic impact and short and long term needs with emphasis on network quality improvements.
• Frequently interfaces with Network Engineering and Network Operations to identify, review and ensure network improvement efforts are on time and in line with company goals.
• Facilitate reviews, audits, definitions, updates and implementation on Engineering and Operations work.
• Assist in developing and managing a preventative maintenance plan that will be reviewed and implemented monthly, quarterly and annually with a project completion verification and schedule coordinated with Engineering and Operations.
• Perform special tasks as assigned by the Executive Director or as dictated by business need.
• Manages and coordinates field operations, facility and equipment maintenance, and installation of fiber optic equipment throughout the assigned geographical area.

Education and Experience:

• 5+ years with at least 3+ years in direct management of employees.
• Bachelor’s Degree in Management, Electronics or Telecommunications preferred.
• Certifications Preferred: CCNA or ALU.
• A combination of education and experience is acceptable.

Knowledge, Skills or Abilities:

• 5-7 years of experience with Network Operations, Installation, Test, and Turn-up of a variety of Telecommunication equipment including Ethernet, SONET, DWDM, Routers and Switches.
• Strong leadership skills and the ability to manage individuals.
• A technical and mechanical background with experience on the latest generation of Ethernet transport gear and DWDM infrastructures.
• Must have a high degree of experience and/or knowledge of at least two of the four major Operational disciplines. Those technical disciplines are: Management, Transmission (DS1/DS3/SONET), TCP/IP (routers/higher-layer protocols), and Network Operations.
• Some technical evaluation and fundamental judgment is required, while building an internal and external network.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Ability to quickly learn corporate databases.
• On-call 24x7 is required as dictated by the business.

Keywords:

Monitoring, Network Monitoring, DS1, DS3, MOPS, NOC, SONNET, TCP/IP, ROUTERS, DWDM, Ethernet