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  4. IT Support Manager

Onsite It Support Manager jobs in Dallas, Texas, USA

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      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

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      Sophie L.

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      Marta W.

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      Kick-off Interview

      Daria (HR)

  • Wed
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      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
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      Michael T.

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Aug 23, 2025

IT Support Manager On-Site Jobs in Dallas: Lead a Growing Tech Team

Dallas continues to solidify its reputation as a thriving hub for technology talent, and companies across the city are actively searching to hire an IT support manager who can keep operations running smoothly. With 202 open positions available, this on-site opportunity offers a chance to lead a dedicated support team while working closely with stakeholders across the organization. Employers value professionals who can blend technical expertise with strong leadership instincts.

Successful candidates typically bring a solid foundation in troubleshooting hardware and software issues, managing help desk operations, and overseeing IT infrastructure projects. Strong communication skills are essential, since this role often involves translating technical problems into clear guidance for non-technical staff. Familiarity with ticketing systems, network fundamentals, and vendor management rounds out the ideal skill set, while a proactive, service-oriented mindset helps distinguish top performers among the many IT support manager vacancies currently posted online.

On-site work remains the standard for this role in Dallas, as many organizations prefer having their IT leadership physically present to manage hardware, coordinate with staff, and respond quickly to technical emergencies. The local market shows healthy demand, driven by the city's expanding corporate presence and steady investment in technology infrastructure. Employers in Texas are increasingly competitive when it comes to attracting experienced professionals for IT support manager positions, offering solid compensation and clear paths for career growth.

If you're ready to take the next step in your career, now is an excellent time to explore IT support manager jobs in Dallas. Global Work AI features a curated selection of listings tailored to your experience and goals, making it easier to connect with employers who value strong technical leadership. Start browsing today and find the opportunity that fits your ambitions.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary for an IT support manager in Dallas?

    In Dallas, an IT support manager often earns a salary in the mid-$90,000s to around $120,000, with larger employers and highly regulated industries sometimes paying more. Compensation usually reflects team size, service-level expectations, and whether the role covers desktops, networks, or broader workplace technology. Texas does not have a state income tax, which can improve take-home pay compared with some locations. To judge an offer fairly, compare base pay, bonus potential, and benefits against current Dallas listings and similar IT leadership roles.
  • What skills and qualifications are required for an IT support manager role?

    Employers in Dallas typically look for a mix of technical knowledge and people leadership. Strong troubleshooting across Windows, Microsoft 365, endpoint management, networking basics, and user support is important, along with clear communication and conflict resolution. A bachelor’s degree in information technology, computer science, or a related field is common, though equivalent experience can help. Certifications such as ITIL, CompTIA A+, Network+, or Microsoft credentials can strengthen a profile. Reviewing local postings can help you see which qualifications matter most for a specific team.
  • What are the main responsibilities of an IT support manager in Dallas?

    Day to day, this role usually oversees the service desk, sets priorities for incident and request handling, and makes sure employees get reliable technical help. In Dallas organizations, an IT support manager may also manage hardware refreshes, onboarding and offboarding, vendor coordination, asset tracking, and service-level reporting. Many positions include coaching technicians, improving workflow, and reducing repeat issues through better processes. Because the scope varies by company size, it helps to compare a few job descriptions to understand whether the focus is operational, strategic, or both.
  • What experience do employers in Dallas typically expect for an IT support manager?

    Most Dallas employers prefer candidates with several years in IT support, usually including time in a senior technician or team lead role before moving into management. Five or more years of hands-on experience is common, especially in environments with fast-paced user support and multiple office sites. Hiring teams often value proof of mentoring staff, handling escalations, and improving response times. Experience in healthcare, finance, energy, or professional services can be a plus in Texas markets. Checking nearby openings will show whether a company wants more technical depth or stronger leadership background.
  • What IT support tools and ticketing systems should an IT support manager know?

    Familiarity with a modern service desk stack is usually expected. Common tools include ServiceNow, Jira Service Management, Zendesk, Freshservice, and ManageEngine, plus remote support platforms like TeamViewer, BeyondTrust, or Quick Assist. In Dallas workplaces, managers may also need comfort with Microsoft Intune, Active Directory, Entra ID, SCCM, and asset management systems. Just as important is knowing how to read ticket metrics, assignment queues, and SLA reports. If you are preparing for interviews, compare the platforms listed in local job ads with the systems you have used.
  • What does the hiring process usually look like for an IT support manager role in Dallas?

    The process often begins with a recruiter screen, followed by one or more interviews with IT leadership, operations managers, or sometimes HR. Dallas companies may include a technical discussion, a scenario-based assessment, and questions about coaching, prioritization, and service metrics. Larger employers can add background checks, reference calls, and a final culture-fit meeting. For on-site roles, interviewers may also assess availability for office coverage and collaboration style. It is useful to review the company’s stack and prepare examples that show measurable support-team results.
  • What career growth opportunities are available for an IT support manager in Dallas-based organizations?

    Career paths in Dallas often move from support management into IT operations leadership, service delivery management, infrastructure management, or end-user computing leadership. In larger Texas organizations, strong performers may advance toward director-level roles, with responsibility for budgeting, strategy, and cross-functional planning. Some professionals later pivot into cybersecurity operations, workplace technology, or IT project management. Because Dallas has a broad corporate market, growth can come from switching industries as much as changing title. Looking at adjacent roles can help you map the next step and identify useful certifications or skills.

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202 jobs found

  • UT Southwestern Medical Center

    UT Southwestern Medical Center

    9 days ago

    Htm enterprise systems manager

    WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and...

    onsite, Dallas, TX, United States
    Full TimeSenior (5+ years)
  • Rheumatology Alliance LLC

    Rheumatology Alliance LLC

    10 days ago

    It support and systems specialist

    About Us We are a growing, multi-site rheumatology practice that relies on dependable technology to support patient care and business operations. Our environment includes Microsoft 365, Windows...

    onsite, Dallas, TX, United States
    Full TimeJunior (<2 years)
  • SWK Technologies

    SWK Technologies

    10 days ago

    On-site engineer

    SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site...

    onsite, Dallas, TX, United States
    Full TimeJunior (<2 years)
  • OpenLoop Health

    OpenLoop Health

    10 days ago

    It helpdesk technician ii

    About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to...

    onsite, Dallas, TX, United States
    Full TimeMiddle (2-4 years)
  • Deputy Assistant Secretary for Information and Technology

    Deputy Assistant Secretary for Information and Technology

    12 days ago

    It specialist

    Summary Join the Connectivity and Collaboration Service (CCS) under OIT and be part of VA's digital transformation. CCS designs and maintains world-class connectivity, collaboration, and support...

    onsite, Albany, NY, United States
    $91k/yrFull TimeJunior (<2 years)
  • Culture Fit

    Culture Fit

    12 days ago

    Software support engineer

    Job Description Position Summary: The Software Support Engineer is responsible for delivering high-quality technical support, installation, and training for software solutions. This role combines...

    onsite, Dallas, TX, United States
    Full TimeJunior (<2 years)
  • UT Southwestern Medical Center

    UT Southwestern Medical Center

    13 days ago

    Administrative associate, auxiliary services

    WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and...

    onsite, Dallas, TX, United States
    Full TimeMiddle (2-4 years)
  • Accenture

    Accenture

    13 days ago

    Servicenow technology delivery lead manager

    We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture...

    onsite, Albany, NY, United States
    $94k – $266k/yrFull TimeLead / Manager
  • Jewish Community Center Of Dallas

    Jewish Community Center Of Dallas

    13 days ago

    Member services associate

    The Member Services Associate is the primary point of contact for members and visitors and serves as the face of the J. This position delivers concierge-level customer service, provides information...

    onsite, Dallas, TX, United States
    Part TimeJunior (<2 years)
  • Groq

    Groq

    13 days ago

    Data center technician

    Mission: Install, configure, maintain, and support the data center infrastructure that powers Groq’s AI inference cloud. As a Data Center Technician, you will own day-to-day hands-on operations...

    onsite, Dallas, TX, United States
    $81k/yrFull TimeJunior (<2 years)
  • UT Southwestern Medical Center

    UT Southwestern Medical Center

    13 days ago

    Temporary data center technician iii

    WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and...

    onsite, Dallas, TX, United States
    Full TimeLead / Manager
  • Highway

    Highway

    13 days ago

    Application operations assistant manager - eld

    FLSA Status: Exempt Reports to: Operations Manager Location: Dallas, TX (This is an onsite position) Status: Full-time About the Company: Highway is the fastest-growing freight tech provider in North...

    onsite, Dallas, TX, United States
    Full TimeJunior (<2 years)
  • SUPPLYONE INC.

    SUPPLYONE INC.

    14 days ago

    Customer service representative

    Job Details: Job Location: SupplyOne Dallas - Dallas, TX Salary Range: $40000.00 - $55000.00 Salary/year Mission of the Role (What you will be doing) The Customer Service Representative (CSR)...

    onsite, Dallas, TX, United States
    $40k – $55k/yrFull TimeEntry with Degree
  • Boeing

    Boeing

    14 days ago

    Customer product support

    Customer Product Support Boeing Global Services, Distribution Business, is looking for dynamic Customer Product Support in Davie, FL or Dallas, TX. This position will assist major engine programs by...

    onsite, Dallas, TX, United States
    $101k – $143k/yrFull TimeSenior (5+ years)
  • Prime Controls

    Prime Controls

    14 days ago

    Ets system administrator

    About Prime Introducing Prime Controls, L.P. Established in 2004, Prime Controls, L.P. is a family-owned Systems Integration and I&amp;C Construction firm dedicated to meeting clients’ industrial...

    onsite, Dallas, TX, United States
    Full TimeMiddle (2-4 years)
  • Allied World Assurance Company

    Allied World Assurance Company

    14 days ago

    Senior associate administrator, operations, service desk

    Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe...

    onsite, Atlanta, Georgia, United States
    Full TimeSenior (5+ years)
  • P

    Petro-Hunt

    14 days ago

    It support specialist

    IT Support Specialist Petro-Hunt, L.L.C, a Dallas, Texas mid-sized independent Oil and Gas Exploration Company, is seeking a Help Desk Technician for its Uptown Dallas office. About Petro-Hunt,...

    onsite, Dallas, TX, United States
    Full TimeJunior (<2 years)
  • CSL

    CSL

    14 days ago

    Customer service - donor support technician

    Responsibilities: Responsible for preparing the donor, donor area and equipment for the pheresis process. Prepares the autopheresis machine for the pheresis process. Monitors the donor and the...

    onsite, Dallas, TX, United States
    Part TimeJunior (<2 years)
  • Whistle Express Car Wash

    Whistle Express Car Wash

    14 days ago

    Team member

    Most places will give you a job. We give you something to own. At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started,...

    onsite, Dallas, TX, United States
    Part TimeJunior (<2 years)
  • Ensign Services

    Ensign Services

    15 days ago

    It help desk

    IT Help Desk Position Type: Full Time, Non-Exempt. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This position is based at our Texas...

    onsite, Dallas, TX, United States
    $40k – $44k/yrFull TimeJunior (<2 years)
  • Dallas County

    Dallas County

    15 days ago

    1000000901.network engineer iii.info tech - operations

    Senior technical professional responsible for the architecture, design, implementation, optimization, and operational support of the organization's enterprise network infrastructure. Serves as a...

    onsite, Dallas, TX, United States
    Full TimeMiddle (2-4 years)
  • Dallas County

    Dallas County

    15 days ago

    0000007224.system engineer lead.info tech - operations

    Assists the Manager of Servers and Networks to provide guidance to the Server Team while encouraging cooperation and interaction between its members. Provide leadership in the recommendation,...

    onsite, Dallas, TX, United States
    Full TimeLead / Manager
  • Omninet Capital

    Omninet Capital

    16 days ago

    It support specialist

    Job Summary We are hiring an IT Support Specialist with light systems administration responsibilities for an on-site role at our Dallas, TX office. You will provide in-person support to Dallas staff...

    onsite, Dallas, TX, United States
    $60k – $80k/yrFull TimeJunior (<2 years)
  • Extra Space Storage

    Extra Space Storage

    16 days ago

    Assistant store manager

    The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role...

    onsite, Dallas, TX, United States
    Full TimeJunior (<2 years)
  • Third Bridge

    Third Bridge

    16 days ago

    Associate

    Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance...

    onsite, Dallas, TX, United States
    $77k – $102k/yrFull TimeJunior (<2 years)
  • Petro-Hunt, LLC

    Petro-Hunt, LLC

    16 days ago

    It support specialist

    Petro-Hunt, L.L.C, a Dallas, Texas mid-sized independent Oil and Gas Exploration Company, is seeking a Help Desk Technician for its Uptown Dallas office. About Petro-Hunt, L.L.C. Petro-Hunt, L.L.C....

    onsite, Dallas, TX, United States
    Full TimeJunior (<2 years)
  • Accenture

    Accenture

    16 days ago

    Telecommunications & media consulting senior manager

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, OR, United States
    $133k – $338k/yrFull TimeSenior (5+ years)
  • EY

    EY

    16 days ago

    Service delivery center linuxtech consulting manager, dallas

    At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help...

    onsite, Dallas, TX, United States
    $87k – $225k/yrFull TimeSenior (5+ years)
  • Bank OZK

    Bank OZK

    16 days ago

    Information technology officer

    Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we...

    onsite, Dallas, TX, United States
    Full TimeMiddle (2-4 years)
  • Deloitte

    Deloitte

    20 days ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    20 days ago

    Services strategy manager – consumer

    SERVICES STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, Georgia, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    20 days ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    20 days ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Attain Finance

    Attain Finance

    22 days ago

    Bilingual (spanish) assistant branch manager

    Overview If you're seeking more than just a job, join Heights Finance and kickstart your career! Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud...

    onsite, Dallas, TX, United States
    $38k – $52k/yrFull TimeNo Skills
  • Heights Finance Corporation

    Heights Finance Corporation

    22 days ago

    Bilingual (spanish) assistant branch manager

    Overview If you're seeking more than just a job, join Heights Finance and kickstart your career! Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud...

    onsite, Dallas, TX, United States
    $38k – $52k/yrFull TimeJunior (<2 years)
  • MODE Global

    MODE Global

    22 days ago

    Service desk analyst

    About MODE Global MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of...

    onsite, Dallas, TX, United States
    Full TimeJunior (<2 years)
  • Govcio LLC

    Govcio LLC

    23 days ago

    Site support engineer - senior

    Site Support Engineer - Senior GovCIO is currently hiring for a Site Support Engineer - Senior. These positions will be located in one of the following locations: Denver, CO; Chicago (O'Hare), IL;...

    onsite, Albuquerque, New Mexico, United States
    $62k – $72k/yrFull TimeSenior (5+ years)
  • Hayes Company LLC

    Hayes Company LLC

    23 days ago

    Senior it systems analyst

    Position Summary The Senior IT Systems Analyst serves as a senior technical and functional owner for warehouse management systems (WMS) supporting warehouse, inventory, fulfillment, and distribution...

    onsite, Dallas, TX, United States
    Full TimeSenior (5+ years)
  • EnerStaff LLC

    EnerStaff LLC

    24 days ago

    Customer service specialist

    Customer Service Specialist Location: Dallas, TX 75247 Pay: $24-$29/ hour Shift: 8am-5pm Start: ASAP As Customer Service Specialist, you are responsible for managing complex customer accounts and...

    onsite, Dallas, TX, United States
    $48k – $58k/yrFull TimeMiddle (2-4 years)
  • Armanino LLP

    Armanino LLP

    a month ago

    Director, business management

    At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino is proud to be among the top 20 Largest...

    onsite, Dallas, TX, United States
    Full TimeDirector

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