Job Summary

The Network Engineer I is responsible for the installation, maintenance, and evaluation of network systems and communications equipment. Participates in the design, implementation, operation, support, deployment, and distribution of network systems and communications equipment. Serves as the primary Administrator of the Teams Telephony environment on campus.

FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

At Florida Gulf Coast University, employees are expected to work on campus as part of a collaborative, mission-driven environment. While this role does not directly interact with students, its on-site presence is essential to supporting the university’s operations and advancing student learning across the institution.

Job Description

Typical duties include but are not limited to:

• Coordinates operational activities for maintaining network systems and communications services including patching, backups, configuration, updates, and documentation.
• Participates in the installation and maintenance of network communications equipment.
• Troubleshoots network issues within established guidelines.
• Develops new techniques and procedures to enhance university networking and communications services.
• Reviews progress, evaluates results, recommends new processes, and promotes best practices.
• Works with vendors to complete projects such as cable/equipment installations.
• Troubleshoots data cabling issues.
• Reports on network performance.
• Serves as an escalation point for Teams Telecommunications tickets.
• Tracks tickets in work order system.

Other duties:

Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

This position requires either four years of directly related full-time experience or, as an alternative, a Bachelor’s degree from an accredited institution in Computer Science or related field. Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Access, PowerPoint, Publisher and Outlook). Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

Experience in data center and network design. Current entry level network certification. Experience working in higher education. Experience with large to very large enterprise network environments.

Knowledge, Skills & Abilities:

Proven ability to think strategically and approach challenges with creativity. Demonstrated track record of reliability, meeting goals, and holding oneself accountable. Strong interpersonal skills and experience working effectively across teams. Knowledge of or ability to learn networking concepts such as OSI, TCP/IP, Routing and Switching (OSPF/RIP/BGP) principles, Palo Alto Networks, Juniper Networks, Extreme Networks, and Cisco Networks. Knowledge of QoS in VoIP networking. Knowledge of Microsoft Teams Call Queues systems, or similar VOIP communications. Knowledge of wired and wireless networks, connections, wiring and cabling standards, and network management tools and processes. Knowledge of local and wide area networking, communications, and related hardware and software. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Excellent interpersonal, verbal and written communication skills. Ability to take the initiative to plan, organize, coordinate and perform work in various situations when numerous and competing demands are involved. Ability to work independently and follow through on assignments. Ability to present effectively to small and large groups. Ability to collaborate and work effectively within the community and willingness to contribute to a team effort. Ability to provide professional customer service.

Institutional Values & Behavioral Expectation

In this role, the successful candidate will be expected to: Seek out new approaches to improve outcomes; remain open for feedback and new ideas. Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables. Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade 18

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.