Michigan Poison & Drug Information Center Program Manager - Dept. Emergency Medicine

Wayne State University is searching for an experienced Michigan Poison & Drug Information Center Program Manager - Dept. Emergency Medicine at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Job Purpose:

The Michigan Poison & Drug Information Center Program Manager organizes the administrative and operational activities that support reliable, continuous Poison Center services. This position works closely with Specialists in Poison Information (SPIs), Certified Specialists in Poison Information (CSPIs), directors, and institutional partners to maintain staffing coverage, coordinate staff support, training logistics, event planning, grant submissions, and philanthropical program support. The Program Manager serves as a central point of contact for operations needs and follows through on priorities established by the directors.

Essential Functions:

• Maintain administrative records of professional licenses, certifications, required training, and renewal dates.
• Develop, plan, and coordinate quarterly education conferences for the tri-county residencies and other educational conferences as they become available. Spearhead and coordinate logistics and planning of Annual MiPDC Toxicology Symposium, and other similar continuing education offerings for health care professionals in the metro Detroit area and beyond.
• Identify grant and sponsorship opportunities annually to support Poison Center programs, educational materials, travel, and conference attendance. Build and maintain potential prospect and donor tracking system for hospitals, foundations, businesses, community organizations, and individual supporters, in coordination with the development office.
• Support directors with program implementation and administrative coordination of service agreements, research data contracts, and other business activities. Track deliverable, approvals, renewals, and reporting deadlines with the appropriate institutional offices.
• Implement and maintain RingCentral ACE performance metrics and phone reviews.
• Develop and maintain monthly schedules for SPIs and update as needed. Coordinate leave requests, call offs, traded shifts, vacant shifts, and coverage for meetings or training. Identify coverage gaps, seek qualified coverage, and escalate unresolved shortages and overtime needs to the designated director.
• Provide on-call support for staff operational issues. Support MiPDC staff during events.
• Create and maintain tables of staff productivity on a bi-weekly basis by collecting data from various sources.
• Perform random audits to ensure compliance on benchmarks for insurance, self-introductions, chart documentation, etc.
• Develop standards to improve efficiency and incorporate Lean principles into our daily practice.
• Educate staff about documentation guidelines.
• Coordinate with MiPDC Sr. Director and Medical Director for new applicant screening, application reviews, interviews, job offers, interview logistic coordination and scheduling. Develop and/or maintain orientation checklist and supporting materials. Structure MiPDC SPI on-boarding process. Ensure new employees progress through training during shifts.
• Manage personnel transactions for assigned staff including hiring, promotions, terminations, disciplinary procedures, and salary adjustments. Provide timely communications to department.
• Provide education support for SPI’s. Create and maintain compliance modules in Canvas. Ensure annual education and compliance modules are completed by SPI’s.
• Perform other related duties as assigned.

Unique duties:

Qualifications:

Education:

Bachelor's degree from an accredited college or university in business administration, health care administration, public health, communications, nonprofit management, or a related field. An equivalent combination of education and relevant experience may be considered. Graduate education in business, health care administration, public health, or a related field is preferred but not required. Clinical licensure or SPI certification is not required for this non-clinical position.

Experience:

Intermediate (3 to 4 years job-related experience) Poison center or 24-hour call center experience preferred. Experience supporting licensed health professionals; conference planning, fundraising, donor stewardship, grant coordination, or academic health system experience preferred. Experience in program coordination or administrative coordination that includes staff scheduling, project or event coordination, financial tracking, or comparable responsibilities in health care, academic, public service, or nonprofit setting.

Knowledge, Skills, And Abilities:

Technical Knowledge:

Ability to interpret and implement policies and procedures (including research administration). Proficient in Microsoft Office (Access, Word, Excel, PowerPoint). Proficiency with scheduling software When2Work. Knowledge of Ring Central phone/chat software. Knowledge of relational databases. Proficiency with office productivity software, spreadsheets, calendars, virtual meeting tools, and administrative databases. Ability to learn workforce scheduling and donor management systems.

Interpersonal Skills:

Effective interpersonal and customer service skills. Ability to work with a diverse population. Ability to manage within a challenging, academic environment, including dealing with sensitive and confidential information and interpersonal dynamics.

Supervisory & Leadership Skills:

Ability to delegate and supervise assignments, set clear direction, and manage workflow. Strong mentoring and coaching skills. Ability to foster teamwork among staff and faculty members. Demonstrated ability to manage competing deadlines, resolve scheduling problems, maintain accurate records, communicate professionally, and collaborate with multidisciplinary staff. Provides leadership and training to responsible area(s) regarding financial, budgetary, personnel and administrative matters. Demonstrates strong leadership skills that can influence and motivate individuals and groups to achieve results.

Organizational Agility:

Demonstrates critical thinking and strategic decision-making skills to establish and accomplish the mission, strategic plans, and goals of the unit.

Financial Skills:

Ability to develop and analyze budgets for grant project. Provide oversight and management of comprehensive budgets. Demonstrates attention to detail.

Preferred qualifications:

School/College/Division:

H06 - School of Medicine

Primary department:

H0616 - Emergency Medicine

Employment type:

Regular Employee

Job type:

Full Time

Job category:

Staff/Administrative

Funding/salary information:

Compensation type: Annual Salary

Hourly rate: Salary minimum: TBD Salary hire maximum: TBD

Working conditions:

Work is primarily performed in an office environment. On-call services are available 24/7 for emergent Operational Center issues.

Job openings:

Number of openings: 1 Reposted position: No Reposted reason: None (New Requisition) Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.