Position Summary

The Manager of Operations & Facilities supports the daily operations of the theater and helps ensure that all spaces are safe, functional, and ready for use. This role coordinates building maintenance, assists with event and performance logistics, and supports front-of-house operations. This position is hands-on and execution-focused. The Manager works closely with the Vice President of Operations & Finance to carry out operational plans and ensure consistent follow-through across departments. This position is based in San Antonio and will require in-person attendance, as well as some night and weekend duties onsite.

Key Responsibilities

Operations Support

• Support the day-to-day operations of the theater
• Assist with performance and event logistics across multiple spaces
• Coordinate setup needs, including furniture, signage, and supplies
• Help ensure all spaces are clean, organized, and ready for use

Facilities Coordination

• Coordinate routine maintenance and repairs
• Schedule and follow up with vendors (HVAC, janitorial, general repairs)
• Track facility issues and report status updates to leadership
• Assist in monitoring building conditions during events and rehearsals

Front of House & Event Support

• Support front-of-house operations as needed
• Assist with staffing coordination and communication
• Be present for select evenings and weekends to support performances and events
• Help troubleshoot operational issues in real time

Organization & Systems

• Maintain task lists, checklists, and operational calendars
• Track open items and follow up to ensure completion
• Support the development and use of simple systems to improve efficiency

Safety & Compliance Support

• Help maintain a safe environment for staff and patrons
• Support incident reporting and documentation
• Assist with basic safety procedures and emergency readiness

Scope of Role

This role is responsible for supporting and coordinating operations and facilities functions. Final decision-making authority remains with the Vice President of Operations & Finance.

Qualifications

• 2–5 years of experience in theater, events, or venue operations preferred
• Strong organizational and time management skills
• Ability to manage multiple tasks and priorities
• Strong communication skills and attention to detail
• Comfortable working evenings and weekends as needed
• Deep love and understanding of theatre with the ability to authentically represent the art form and connect with theatre audiences across demographics

Work Environment

This position operates in a live theater environment with multiple performance and rehearsal spaces. The role includes both administrative and physical tasks, including lifting, moving equipment, and being on-site during events.

What Success Looks Like in the First Year

• Day-to-day operations run smoothly with fewer last-minute issues
• Building maintenance and vendor coordination are organized and proactive
• Front-of-house and event support are consistent and well-executed
• Tasks and projects are tracked clearly, with strong follow-through
• Communication across departments improves, with fewer gaps or confusion
• The Vice President of Operations & Finance is able to shift more focus to finance and strategic priorities

Position Impact

This role plays a key part in supporting the smooth operation of the theater. By improving coordination, follow-through, and daily execution, the Manager of Operations & Facilities helps ensure a positive experience for staff, artists, and patrons.