Job Title: Manager, Network Operations & UC Services

Job Location: Boston, MA (Onsite)

Job Duration: 6 Months

Hours: 35 Hours per week

Job Description:

The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach" leadership role responsible for steering Client's enterprise communications and edge networking infrastructure through a transformative period. Serve as a key strategic partner and "right hand" to the Director of Network Services. Provide hands-on technical oversight and mentorship for the Voice Services team following a major transition to a modern Unified Communications (UC) platform. Lead the strategic convergence of the Voice Services and Network Operations teams into a unified network and communications engineering organization. Foster organizational change, skill development, technology integration, and operational excellence.

Strategic Leadership & Organizational Evolution

Strategic Partnership

Partner closely with the Director of Network Services to shape:

• Long-term vision
• Operational roadmaps
• Architectural standards
• Support unified communications and network infrastructure initiatives.

Team Convergence & Leadership

Lead the integration of the Voice Services and Network Operations teams. Build a unified engineering organization. Foster:

• Collaboration
• Cross-training
• Continuous improvement
• Personnel Management & Growth

Manage, mentor, and develop individual contributors across voice and networking disciplines. Create professional growth plans to:

• Cross-skill voice engineers in modern edge networking.
• Cross-skill network engineers in VoIP/SIP architectures.

Operational Excellence

Establish standard operating procedures (SOPs). Define incident management escalation protocols. Develop performance metrics. Ensure high availability and service delivery across all campus locations.

Core Technical Responsibilities

Unified Communications & Applications

Provide technical oversight for enterprise communications architecture supporting:

• 6,000+ endpoints
• 120 emergency response systems
• High-volume call centers
• Multiple premises

Direct engineering and maintenance of:

• Cisco UCS
• Cisco Unified Communications Manager (CUCM)
• Cisco Unity
• Cisco CUBE Gateways
• WebEx Calling/Hybrid
• Cisco Endpoints
• Analog Gateways

Manage:

• Inbound SIP trunking
• Outbound SIP trunking
• Carrier relationships
• Call routing topologies

Oversee:

• T-Metrics call center platforms
• NICE public safety call recording
• Bandwidth Technology
• E911 compliance platforms

Ensure integration with:

• Microsoft AD/LDAP
• Shibboleth
• Duo Security

Enterprise Network Engineering & Infrastructure

Oversee operation, maintenance, and expansion of Client’s edge network across:

• 400+ network rooms
• 5 premises

Provide technical direction for:

• 800+ Extreme Networks devices
• 4,300+ Aruba Wireless Access Points

Lead:

• Network topology planning
• Hardware lifecycle management
• Provisioning standards
• Edge-to-core connectivity strategies

Partner with network architecture teams to optimize:

• Routing
• VLAN configurations
• Quality of Service (QoS)
• Voice and video traffic performance
• Security segmentation across wired and wireless environments

Requirements

Education

Bachelor's degree in:

• Computer Science
• Information Technology
• Systems Related discipline

Experience

8-10 years of progressive experience in:

• Network Engineering
• Unified Communications Engineering

Minimum 5 years in:

• Management
• Team Lead
• Senior Supervisory role

Leadership & Change Management

Demonstrated success leading technical teams through:

• Organizational change
• Team mergers
• Infrastructure modernization initiatives

UC Expertise

Expert-level knowledge of:

• Cisco Unified Communications Manager (CUCM)
• Cisco WebEx
• Cisco CUBE
• SIP Architecture
• Complex VoIP environments

Networking Fundamentals

Strong hands-on experience with:

• Enterprise edge/access networking
• Hardware provisioning
• Routing and switching
• Quality of Service (QoS)
• Wireless infrastructure

Communication Skills

Exceptional:

• Interpersonal skills
• Strategic thinking
• Leadership capabilities

Proven record as:

• Mentor
• Collaborative leader

Preferred Qualifications

Experience in:

• Higher education environments
• Large enterprise environments
• Multi-campus network topologies

Knowledge of compliance standards:

• Kari’s Law
• RAY BAUM’S Act (E911)

Hands-on experience or certifications with:

• Extreme Networks hardware
• ExtremeCloud IQ (XIQ)
• Extreme Fabric

Practical knowledge of:

• Aruba Networks enterprise wireless deployments

Experience managing:

• T-Metrics contact center platforms
• Public safety infrastructure

Familiarity with:

• Oracle APEX
• Database/application platforms
• Custom administrative integrations

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.