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  3. IT Support Manager

Onsite It Support Manager jobs in Massachusetts, USA

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On-Site IT Support Manager Jobs — Massachusetts Opportunities Await

Massachusetts businesses are expanding their technology teams, creating steady demand for IT support manager on-site jobs throughout the state. This on-site role offers 315 open positions for professionals ready to lead help desk operations and manage technical infrastructure. Employers across Massachusetts are prioritizing candidates who can strengthen technical operations while fostering collaborative, in-person teams.

Successful candidates typically bring hands-on experience with network troubleshooting, service management tools, and team leadership. Strong communication skills, familiarity with ticketing systems like ServiceNow, and a solid understanding of Windows and cloud environments are highly valued. Employers seeking to hire an IT support manager often look for problem-solving ability, vendor management experience, and the capacity to mentor junior technicians while maintaining high service standards.

On-site IT manager positions in Massachusetts typically involve daily interaction with staff, hands-on system maintenance, and immediate troubleshooting that remote work cannot replicate. The state's growing technology and healthcare sectors continue to fuel hiring outlook for technical leadership roles, with employers valuing the reliability and quick response time that on-site presence provides. This steady demand makes Massachusetts a strong market for IT support manager vacancies.

If you're ready to take the next step in your career, exploring current IT support manager positions on Global Work AI could be your perfect opportunity. Discover how your leadership and technical skills can make an impact within a thriving Massachusetts organization today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average IT support manager salary in Massachusetts?

    Pay for an it support manager in Massachusetts commonly falls in the low-to-mid six figures depending on employer size, sector, and experience. In Boston and other high-cost areas of the state, compensation is often higher than the national norm, especially when the role includes team leadership, after-hours coverage, or broader infrastructure oversight. Many employers also add bonuses, overtime eligibility, or stronger benefits to stay competitive. To gauge a realistic range, review current Massachusetts postings and compare them with market data for similar management roles.
  • What skills and qualifications do you need for an IT support manager job?

    Strong candidates usually combine technical depth with people management. Employers in Massachusetts often look for experience in Windows and macOS environments, ticketing systems, endpoint support, networking basics, and incident escalation. A bachelor’s degree in IT, computer science, or a related field is common, though equivalent experience can help. Certifications such as ITIL, CompTIA, or Microsoft credentials may strengthen a profile. Just as important are communication, coaching, prioritization, and vendor coordination skills, since the role sits between users, engineers, and leadership. Reviewing active listings can show which qualifications matter most locally.
  • What are the main responsibilities of an IT support manager?

    Day to day, this role centers on keeping support operations reliable and organized. Typical duties include supervising technicians, assigning tickets, tracking service levels, handling escalations, improving user experience, and maintaining documentation. An it support manager may also manage onboarding for new staff, coordinate device refreshes, and work with infrastructure or security teams when problems affect multiple users. In Massachusetts employers often expect close attention to response times and business continuity, especially in regulated or customer-facing environments. Comparing postings can help you see how much technical ownership versus team leadership each company expects.
  • What should I expect from an on-site IT support manager role in Massachusetts?

    An on-site position usually means being present where employees and hardware are located, so the work is more hands-on than a remote setup. In Massachusetts, that can include walking floors, resolving desk-side issues, managing conference room technology, supporting device deployments, and responding quickly to outages during business hours. Some employers may expect travel between offices within the state or coordination with local vendors. Because face-to-face support is part of the job, strong responsiveness and clear communication matter. It helps to compare schedules, commute expectations, and after-hours coverage in current postings.
  • What industries hire IT support managers in Massachusetts?

    A wide range of employers recruit for this leadership role across Massachusetts. Common sectors include healthcare, higher education, financial services, biotechnology, software, manufacturing, logistics, and state or local government. Boston and the surrounding corridor have especially strong demand because many organizations rely on secure, always-available systems. Each industry places a different emphasis on compliance, customer service, or technical uptime, so the scope of an it support manager job can vary a lot. Looking at listings by sector is a smart way to identify where your background fits best.
  • How is an IT support manager different from a help desk manager or IT service desk manager?

    These titles overlap, but the scope is not always identical. A help desk manager often focuses on frontline user issues, ticket volume, and technician scheduling. An IT service desk manager may work under ITIL-style service management, with a stronger emphasis on processes, incident workflows, and service reporting. An it support manager can sit broader, sometimes overseeing desktop support, field support, escalation handling, and coordination with infrastructure teams. In Massachusetts, employers use these titles inconsistently, so it is worth comparing the actual duties, not just the name, when reviewing openings.
  • What career growth opportunities are there for an IT support manager?

    This path can lead into larger operational and leadership roles once you build experience with service quality, team development, and cross-functional coordination. Common next steps include senior support manager, IT operations manager, service delivery manager, infrastructure manager, or director-level positions. In Massachusetts, especially around Boston’s tech, healthcare, and finance hubs, organizations often value managers who can improve processes and support larger systems. Certifications in ITIL, project management, or cybersecurity can widen your options. Watching how job requirements evolve across listings can help you plan the next move with more confidence.

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315 jobs found

  • Abacus Technology

    Abacus Technology

    3 days ago

    Technical intelligence support sme

    Overview Abacus Technology is seeking a Technical Intelligence Support SME to support sensitive program development for the Technical Advisory and Assistance Services (TAAS) program at Hanscom AFB....

    onsite, Hanscom AFB, MA, United States
    $176k – $195k/yrFull TimeSenior (5+ years)
  • Cloverkey LLC

    Cloverkey LLC

    12 days ago

    Assistant store manager (#169)

    Join Our Team We're looking for a motivated, customer-focused Assistant Store Manager to help lead one of our hospital gift shops. In this role, you'll support the Store Manager in the day-to-day...

    onsite, Stockbridge, MA, United States
    Part TimeNo Skills
  • Marriott

    Marriott

    12 days ago

    Market information technology manager

    JOB SUMMARY The IT Manager is responsible for verifying the IT landscape supports the property business goals safely, securely, and effectively. This integral role demonstrates key information...

    onsite, Cambridge, MA, United States
    Full TimeJunior (<2 years)
  • Qnity

    Qnity

    12 days ago

    Americas regional customer experience manager

    Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity...

    onsite, Elsmere, DE, United States
    $132k – $207k/yrFull TimeJunior (<2 years)
  • Leerink Partners

    Leerink Partners

    12 days ago

    It end user services specialist

    Job Title: IT End User Services Specialist Reports To: Helpdesk Manager Department: IT Location: Boston, MA Salary Range: $90,000 - $120,000 The IT End User Services Specialist delivers a white...

    onsite, Boston, MA, United States
    $90k – $120k/yrFull TimeMiddle (2-4 years)
  • TurnPoint Services

    TurnPoint Services

    12 days ago

    Account manager customer service

    Brand Overview Elge Plumbing has proudly served Boston with reliable plumbing solutions for decades. Known for integrity, technical excellence, and strong community ties, Elge is a trusted name...

    onsite, Boston, MA, United States
    $28k – $32k/yrFull TimeJunior (<2 years)
  • Corning

    Corning

    12 days ago

    Customer service operations specialist

    Requisition Number: 78794 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the...

    onsite, Tewksbury, MA, United States
    $64k – $88k/yrFull TimeMiddle (2-4 years)
  • Triveni Bio

    Triveni Bio

    12 days ago

    Associate director, it

    COMPANY INTRODUCTION Triveni Bio is breaking new ground in the identification of novel disease targets – working at the convergence of human genetics, best-in-class antibody design, and precision...

    onsite, Watertown, MA, United States
    $170k – $200k/yrFull TimeDirector
  • Sullivan Tire & Auto Service

    Sullivan Tire & Auto Service

    13 days ago

    Commercial assistant store manager

    Sullivan Tire, an employee-owned company, is seeking a Commercial Assistant Store Manager. This position will manage customer relationships and assist with production workflow to maximize sales,...

    onsite, Plymouth, MA, United States
    Full TimeMiddle (2-4 years)
  • Starbucks Coffee Company

    Starbucks Coffee Company

    13 days ago

    Shift manager - store# 19845, north reading

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, NORTH READING, MA, United States
    Full TimeJunior (<2 years)
  • Tatte Bakery & Cafe

    Tatte Bakery & Cafe

    16 days ago

    Manager - crm & lifecycle

    Tatte began with a simple belief: great food has the power to bring people together. What started in a home kitchen has grown into a collection of bakeries and cafés inspired by Eastern Mediterranean...

    onsite, Boston, MA, United States
    $92k – $110k/yrFull TimeMiddle (2-4 years)
  • General Dynamics Mission Systems, Inc

    General Dynamics Mission Systems, Inc

    16 days ago

    Senior network engineer

    Basic Qualifications Bachelor's degree in Systems Engineering, or a related Science, Engineering or Mathematics field, plus a minimum of 5 years of relevant experience; or Master's degree, plus a...

    onsite, Pittsfield, MA, United States
    $113k – $125k/yrFull TimeSenior (5+ years)
  • WESTERN NEW ENGLAND UNIVERSITY

    WESTERN NEW ENGLAND UNIVERSITY

    16 days ago

    Information technolog-student assistant

    Job Details: Job Location: WNEU - Springfield, MA Position Type: Student Salary Range: $15.00 - $15.00 Hourly About the Role The IT Helpdesk supports students, faculty, and staff with technology...

    onsite, Springfield, MA, United States
    $30k/yrPart TimeEntry with Degree
  • Boston University

    Boston University

    16 days ago

    Cloud and enterprise platform support engineer

    The Cloud and Enterprise Platform Support Engineer provides technical support for cloud services, enterprise applications, reporting platforms, and business automation tools used by Metropolitan...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Northfield Mount Hermon School

    Northfield Mount Hermon School

    16 days ago

    Av and service desk technician

    Northfield Mount Hermon (NMH) seeks an AV and Service Desk Technician to provide frontline technology support to students, faculty, and staff while meeting audiovisual technology needs throughout...

    onsite, Northfield, MA, United States
    Full TimeJunior (<2 years)
  • Country Bank for Savings

    Country Bank for Savings

    16 days ago

    Assistant manager

    Being a part of the Award-Winning Country Bank team has a lot of perks! Our competitive total compensation package and comprehensive benefit package include: Medical, dental and vision insurance, a...

    onsite, Paxton, MA, United States
    $50k – $63k/yrFull TimeLead / Manager
  • GE Vernova

    GE Vernova

    17 days ago

    Manufacturing support

    Job Description Summary We are looking for a motivated and detail-focused Manufacturing Support Team Member to join our manufacturing team in Stafford. This role is responsible for supporting the...

    onsite, Cambridge, MA, United States
    Full TimeJunior (<2 years)
  • Cooley AI

    Cooley AI

    17 days ago

    Senior endpoint engineer

    Senior Endpoint Engineer Cooley AI is seeking a Senior Endpoint Engineer to join the Innovation team. About Cooley AI: Cooley AI is the wholly-owned subsidiary of Cooley LLP. The frontier development...

    onsite, Boston, MA, United States
    $130k – $175k/yrFull TimeSenior (5+ years)
  • Allied World Assurance Company

    Allied World Assurance Company

    17 days ago

    Senior associate administrator, operations, service desk

    Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe...

    onsite, Atlanta, Georgia, United States
    Full TimeSenior (5+ years)
  • Rochester Electronics

    Rochester Electronics

    17 days ago

    It service desk technician ii

    At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most...

    onsite, Newburyport, MA, United States
    $46k – $63k/yrFull TimeMiddle (2-4 years)
  • S

    SHARP STERILE MANUFACTURING

    17 days ago

    It manager

    Position Summary The IT Manager will manage IT staff and the BSM help desk by providing technical advice and oversight for network applications for both new and existing systems at BSM. Duties and...

    onsite, Lee, MA, United States
    $95k – $140k/yrFull TimeLead / Manager
  • Starbucks Coffee Company

    Starbucks Coffee Company

    17 days ago

    Shift manager - store# 07550, two atlantic avenue

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Starbucks Coffee Company

    Starbucks Coffee Company

    17 days ago

    Shift manager - store# 00874, natick

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, Natick, MA, United States
    Full TimeJunior (<2 years)
  • Innovation Associates, Inc.

    Innovation Associates, Inc.

    17 days ago

    Systems manager

    Join iA – Transforming Pharmacy Fulfillment with Innovation and Care Are you ready to revolutionize pharmacy with cutting-edge automation technology? At iA® (Innovation Associates®), we are at the...

    onsite, Boston, MA, United States
    $100k – $136k/yrFull TimeMiddle (2-4 years)
  • JM Pet Resort & Veterinary Clinic

    JM Pet Resort & Veterinary Clinic

    17 days ago

    Client care manager

    Job Summary The Client Care Manager plans, coordinates and directs all client service initiatives and activities including customer relationship building, problem resolution, sales opportunities,...

    onsite, Brockton, MA, United States
    Full TimeJunior (<2 years)
  • Lesley University

    Lesley University

    18 days ago

    Classroom technology manager

    The Opportunity Lesley University is seeking a Classroom Technology Manager to manage and maintain technology across campus spaces, including large venues, conference rooms, classrooms, and labs....

    onsite, Cambridge, MA, United States
    $82k – $93k/yrFull TimeJunior (<2 years)
  • PlayerData

    PlayerData

    18 days ago

    Us customer support specialist

    PlayerData is looking for a technically-minded team player, with online customer-facing experience, to join our team as a Customer Support Specialist. We pride ourselves on our ability to understand...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Capstone Investment Advisors

    Capstone Investment Advisors

    18 days ago

    Desktop support

    We see the world differently at Capstone Investment Advisors. You will, too. Capstone is a global, alternative investment management firm operating across a broad range of derivatives-based...

    onsite, Boston, MA, United States
    Full TimeMiddle (2-4 years)
  • MACOM Technology Solutions Holdings, Inc.

    MACOM Technology Solutions Holdings, Inc.

    19 days ago

    End user services intern

    MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial...

    onsite, Lowell, MA, United States
    $40k – $95k/yrFull TimeEntry with Degree
  • Group 1 Automotive, Inc.

    Group 1 Automotive, Inc.

    19 days ago

    It on-site support specialist i

    About Us Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United...

    onsite, Westwood, MA, United States
    $51k – $77k/yrFull TimeJunior (<2 years)
  • Accenture

    Accenture

    19 days ago

    Telecommunications & media consulting senior manager

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, OR, United States
    $133k – $338k/yrFull TimeSenior (5+ years)
  • Penney OpCo LLC

    Penney OpCo LLC

    19 days ago

    Assistant store manager - burlington mall

    Overview As an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. You also share the responsibility to...

    onsite, Burlington, MA, United States
    $35k – $49k/yrFull TimeJunior (<2 years)
  • Starbucks Coffee Company

    Starbucks Coffee Company

    22 days ago

    Shift manager - store# 07377, one financial/dewey square

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Starbucks Coffee Company

    Starbucks Coffee Company

    22 days ago

    Shift manager - store# 22253, 1304 commonwealth ave

    Crafting the world’s finest coffee, one meaningful moment at a time. We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten...

    onsite, Boston, MA, United States
    Full TimeJunior (<2 years)
  • Deloitte

    Deloitte

    22 days ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy manager – consumer

    SERVICES STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, Georgia, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Chugach Government Solutions

    Chugach Government Solutions

    25 days ago

    It specialist (entry level)

    About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been...

    onsite, Hanscom AFB, MA, United States
    Full TimeJunior (<2 years)
  • Machado Consulting

    Machado Consulting

    25 days ago

    Senior it support engineer

    Senior IT Support Engineer Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and...

    onsite, Worcester, MA, United States
    Full TimeSenior (5+ years)
  • Govcio LLC

    Govcio LLC

    a month ago

    Site support engineer - senior

    Site Support Engineer - Senior GovCIO is currently hiring for a Site Support Engineer - Senior. These positions will be located in one of the following locations: Denver, CO; Chicago (O'Hare), IL;...

    onsite, Albuquerque, New Mexico, United States
    $62k – $72k/yrFull TimeSenior (5+ years)
  • Lumafield

    Lumafield

    a month ago

    It specialist

    About Lumafield: Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across...

    onsite, Cambridge, MA, United States
    Full TimeJunior (<2 years)

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