Manager, business office

FellowshipLIFE is more than a workplace. Every day, our teams across our Life Plan Communities in New Jersey come together with a shared purpose: to serve others with compassion, excellence, and a genuine spirit of hospitality. Whether your role is in healthcare, hospitality, operations, administration, or support services, what you do truly matters. Each team member helps create an environment where everyone feels valued, supported, and encouraged to grow.

As a mission-driven organization, FellowshipLIFE is committed not only to enriching the lives of older adults and those we serve, but also to helping our team members thrive. We believe in creating opportunities for growth, supporting career development, and recognizing the unique strengths each person brings. Here, you’re encouraged to learn, advance, and build a future you’re proud of all while being part of a team that truly values you and your contributions.

Pines Village is seeking an experienced and detail-driven Business Office Manager to lead the financial and administrative operations of a dynamic healthcare services setting. This is a key leadership role responsible for ensuring accuracy in billing, resident account management, census reporting, and financial compliance. If you thrive in a fast-paced environment, have a strong understanding of healthcare or regulated service billing, and enjoy working collaboratively across departments, we’d love to hear from you.

Responsibilities

• Oversee the full resident billing cycle, including monthly invoicing, collections follow-up, and management of private pay, Medicare, and Medicaid accounts.
• Monitor and reconcile daily cash receipts, manage ACH submissions, support wire transfers, and maintain accurate cash flow reporting.
• Maintain and update resident financial data across systems, including entrance fees, level-of-care changes, and recurring charges.
• Track and reconcile census activity related to move-ins, discharges, and service level transitions; ensure reporting aligns with reimbursement requirements.
• Serve as the primary financial contact for residents and families, providing clear communication, support with subsidies, and assistance navigating public programs.
• Coordinate internal compliance reviews and triple-check meetings to ensure accuracy in billing and Medicare submissions.
• Prepare documentation for audits, regulatory filings, and budget planning in collaboration with senior leadership.
• Manage vendor contracts, review accounts payable for accuracy, and ensure purchase order protocols are followed.
• Work cross-functionally with HR on payroll coordination and assist with financial documentation for internal reporting and planning.

Requirements

• Associate’s degree in Accounting, Business Administration, or a related discipline preferred.
• Minimum of five years of experience in a BOM role or finance/administrative support role.
• Experience working in a regulated, client-focused setting preferred (e.g., healthcare, residential services, or senior living environments).
• Familiarity with billing processes, receivables management, and financial systems.
• Strong attention to detail with excellent analytical and communication skills.
• Proven ability to manage multiple priorities and work independently in a deadline-driven environment.

If you are a motivated individual with a passion for office management and team leadership, we encourage you to apply for this exciting opportunity to contribute to our organization’s success.

EOE

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance