Level 1 & level 2 field techs / desktop support

THANK YOU FOR READING THE JOB DESCRIPTION CAREFULLY AND THOROUGHLY

L1 and L2 Desktop Technicians

Location: New York and Jersey City - ONSITE - various locations
Shift: Monday through Friday: 8 am to 5 pm
Initiative: Desktop Set Up for buildings
Part-time temporary

Job Description/ Responsibilities

• Install, configure, troubleshoot desktop and workstation equipment and software, including telephones, desktop/laptop computers (Microsoft and Apple) and printers.
• Handle equipment installation and moves with little or no supervision.
• Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
• Work well under supervision.
• Training will be provided.

Qualifications:

• Excellent communication skills.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.

SCOPE OF WORK for Level 2 Desktop Technician

• Install all the equipment that has been staged by the Level 1 Team.
• Work will have to be documented for what equipment was successfully installed and any errors that occur, within the provided SmartSheets link.

SCOPE OF WORK for Level 1 Desktop Technician

• Distribute and stage each desk with the necessary equipment.
• Standard desk includes two monitors, VDI, camera, and peripherals.
• There will be additional equipment for each trader desk.
• Work will have to be documented within provided SmartSheets link: what equipment has been staged at what desk.