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  4. IT Support Manager

Onsite It Support Manager jobs in Jersey City, New Jersey, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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IT Support Manager Jobs in Jersey City — On-Site Opportunities Await

Jersey City's growing tech and financial sectors continue to fuel demand for skilled IT support managers who can lead technical teams and keep operations running smoothly. This on-site role offers 20 open positions for professionals ready to take ownership of help desk operations and infrastructure support in a fast-paced environment. Companies across the region are actively looking to hire a IT support manager who can bridge technical expertise with strong leadership.

The most successful candidates bring a blend of technical fluency and people management skills, including experience with ticketing systems, network troubleshooting, and IT service management frameworks like ITIL. Strong communication abilities are essential, as this role often involves coordinating between technical staff and non-technical stakeholders. Employers typically seek someone comfortable overseeing a team of support technicians while maintaining hands-on knowledge of hardware, software, and cybersecurity best practices. Adaptability and problem-solving under pressure remain highly valued traits across IT support manager vacancies nationwide.

On-site work remains the standard for this position in Jersey City, given the hands-on nature of managing hardware, servers, and in-person support requests. Many organizations in the area prefer having their IT leadership physically present to respond quickly to infrastructure issues and supervise staff directly. The regional hiring outlook remains strong, with steady demand driven by businesses expanding their technology teams. Jersey City's proximity to major corporate hubs also contributes to consistent interest in IT support positions.

If you're ready to advance your career and take on a leadership role in technology support, now is an excellent time to explore available opportunities. Global Work AI features a range of listings tailored to professionals seeking their next challenge in this field. Take the next step and discover how your skills could match one of these open positions today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average IT support manager salary in Jersey City?

    In Jersey City, pay for an IT support manager is typically competitive with the wider New York metro market, where employer budgets are often higher than the national average. Many openings in New Jersey fall roughly in the low six figures, with senior or specialized roles reaching more when the team is large or the environment is 24/7. Final compensation often depends on experience, shift coverage, and technical scope. Checking current Jersey City listings is the best way to compare ranges against similar help desk and systems leadership roles.
  • What skills and qualifications are required for an IT support manager job?

    Strong candidates usually bring hands-on technical support experience plus team leadership ability. Employers in Jersey City often look for a bachelor’s degree in IT, computer science, or a related field, though equivalent experience can matter as much as formal study. Core skills include troubleshooting Windows and macOS systems, ticketing platforms, endpoint management, vendor coordination, and clear communication with nontechnical staff. Because this is an on-site role, being able to prioritize urgent issues and coach technicians in real time is especially important. Comparing nearby listings can show which skills are most valued.
  • What does an IT support manager do day to day in an on-site office role?

    A typical day starts with reviewing open tickets, checking system alerts, and assigning work to the support team. In an on-site office setting in Jersey City, the role often includes walking the floor, helping users with hardware, access, and network issues, and making sure conference rooms, printers, and laptops are working properly. The position also involves coordinating with vendors, documenting fixes, and updating service standards. Because the work is face to face, fast response time and good judgment matter as much as technical know-how. Reviewing live job ads can give a clearer picture of daily expectations.
  • What are the main responsibilities of an IT support manager in Jersey City?

    The core job is to keep local technology support running smoothly for employees and business operations. In Jersey City, that usually means overseeing the help desk, setting response goals, handling escalations, managing hardware and software inventory, and enforcing service procedures. The role may also include training staff, supporting onboarding, tracking incident trends, and working with security or infrastructure teams on upgrades. Since many employers in New Jersey serve busy office environments, reliability and strong coordination are essential. Looking at related management roles can help you compare how responsibilities shift by company size.
  • What certifications are preferred for an IT support manager position?

    Certifications are not always required, but they can strengthen a candidate’s profile, especially for competitive Jersey City employers. Common choices include CompTIA A+, Network+, and Security+, along with ITIL Foundation for service management. Some companies also value Microsoft or Cisco credentials when the environment relies on those platforms. For more advanced teams, familiarity with cloud and endpoint tools can matter too. The best option depends on the systems used by the employer, so it helps to compare certification preferences across current New Jersey job postings before deciding where to invest time and money.
  • How does the hiring process usually work for an IT support manager role in Jersey City?

    Most hiring processes begin with a resume review, followed by one or more interviews that mix technical questions with leadership scenarios. In Jersey City, employers often want proof that you can resolve escalations, manage priorities, and communicate clearly with executives and end users. You may also face a practical troubleshooting exercise, background checks, or reference calls, especially for roles with access to sensitive systems. Because on-site office roles often need immediate availability, start dates can move quickly once the finalist is chosen. Reviewing nearby openings can help you prepare for the most common interview themes.
  • What career growth opportunities are available for an IT support manager?

    This role can lead to broader technology leadership in a few different directions. Many professionals move into senior support management, IT operations, service desk director, infrastructure management, or desktop engineering leadership. In Jersey City, proximity to major finance, healthcare, and enterprise employers can create opportunities to specialize in service delivery, security operations, or workplace technology strategy. Some people also use the position as a step toward IT director or enterprise operations roles. Building experience with process improvement, budgeting, and cross-team projects can open the next path, so it helps to compare long-term options while reviewing local listings.

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20 jobs found

  • NTT DATA  Services

    NTT DATA Services

    13 days ago

    Service delivery manager, oracle fccs & fusion gl

    Oracle Fusion ERP & EPM Production Support Delivery Lead We are seeking an experienced ERP Delivery Lead to oversee production support and service delivery for Oracle Fusion Financials (GL) and...

    onsite, Jersey City, NJ, United States
    $107k – $198k/yrFull TimeLead / Manager
  • Genesis10

    Genesis10

    15 days ago

    Senior systems engineer (linux/aix)

    Genesis10 is currently seeking a Senior Systems Engineer (Linux/AIX) for a contract position with a Global Financial Institution located in Plano, TX, Jersey City, NJ or Charlotte, NC. This is a 12...

    onsite, Charlotte, North Carolina, United States
    $128k – $145k/yrFull TimeSenior (5+ years)
  • JPMorgan Chase & Co.

    JPMorgan Chase & Co.

    16 days ago

    Control manager - program - controls room – program management vice president

    Help shape how Control Management delivers consistent, high-quality outcomes through modern data, design, and intelligent tooling. In this role, you will lead program execution across product and...

    onsite, Jersey City, NJ, United States
    Full TimeVP / C-level
  • Penske Automotive Group

    Penske Automotive Group

    16 days ago

    Service advisor

    Service Advisor Hudson Toyota, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At...

    onsite, Jersey City, NJ, United States
    $60k – $100k/yrFull TimeJunior (<2 years)
  • Diverse Lynx LLC

    Diverse Lynx LLC

    17 days ago

    Technical project manager

    Role: Technical Project Manager Location: Dallas, TX/ Tampa, FL/ Jersey City, NJ Job Type: Fulltime Salary: $125K+Benefits Job Description Senior Project manager with end-to-end delivery experience...

    onsite, Dallas, TX, United States
    $125k/yrFull TimeJunior (<2 years)
  • Diverse Lynx LLC

    Diverse Lynx LLC

    17 days ago

    Technical project manager with risk exp

    Job Description Job Role: Technical Project Manager with Risk experience Job Type: Full Time Job Location: Jersey City, NJ (Day 1 Onsite & In Person Interview) Salary Range: $95000 to $120000/Annum +...

    onsite, Jersey City, NJ, United States
    $95k – $120k/yrFull TimeSenior (5+ years)
  • Foot Locker

    Foot Locker

    17 days ago

    Store manager

    Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids...

    onsite, Jersey City, NJ, United States
    $60k – $65k/yrFull TimeJunior (<2 years)
  • SAINT PETERS UNIVERSITY

    SAINT PETERS UNIVERSITY

    17 days ago

    Coordinator for retention and academic success

    Job Details: Job Location: Legal Address - Jersey City, NJ Position Type: Full Time Salary Range: $50000.00 - $55000.00 Salary/year About Saint Peter’s University Saint Peter’s is one of 27 Jesuit...

    onsite, Jersey City, NJ, United States
    $50k – $55k/yrFull TimeJunior (<2 years)
  • Swarovski

    Swarovski

    17 days ago

    Retail sales consultant - seasonal - newport center mall -jersey city, nj

    Pay range 16.98 - 19.81 Hourly with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position. The sales incentive bonus...

    onsite, Jersey City, NJ, United States
    $34k – $40k/yrPart TimeJunior (<2 years)
  • JD Finish Line

    JD Finish Line

    18 days ago

    Finish line macy's store associate - newport centre, jersey city, nj

    At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the...

    onsite, Jersey City, NJ, United States
    $32k – $33k/yrPart TimeJunior (<2 years)
  • RWJBarnabas Health

    RWJBarnabas Health

    18 days ago

    Case manager

    Job Title: Case Manager Location: Jersey City Medical Center Department Name: MCM CFDA93, 914 G#H89HA00010 Req #: 0000267762 Status: Hourly Shift: Day Pay Range: $28.21 - $32.44 per hour Pay...

    onsite, Jersey City, NJ, United States
    $57k – $65k/yrFull TimeEntry with Degree
  • JPMorgan Chase & Co.

    JPMorgan Chase & Co.

    18 days ago

    Product operations manager

    Job Description Own the systems that make great product teams possible. As a Product Operations Manager at JPMorganChase, you'll be the connective tissue between a small, high-impact product team and...

    onsite, Jersey City, NJ, United States
    Full TimeSenior (5+ years)
  • Newell Brands

    Newell Brands

    19 days ago

    Yankee candle - 2nd assistant manager - jersey city, nj

    Job ID: 18761 Alternate Locations: Newell Brands is a leading consumer products company with a portfolio of iconic brands like Graco®, Coleman®, Oster®, Rubbermaid®, Sharpie® and Yankee Candle® - and...

    onsite, Jersey City, NJ, United States
    $33k – $42k/yrFull TimeJunior (<2 years)
  • JPMorgan Chase & Co.

    JPMorgan Chase & Co.

    19 days ago

    Technology support lead - technology resiliency | application portfolio

    As a Technology Support Lead in Asset & Wealth Management (AWM) Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production...

    onsite, Jersey City, NJ, United States
    Full TimeLead / Manager
  • Swarovski

    Swarovski

    19 days ago

    Retail sales consultant - seasonal - newport center mall - jersey city, nj

    Pay range 16.98 - 19.81 Hourly with the ability to participate in a sales incentive bonus pay program. The compensation displayed is a good faith estimate for this position. The sales incentive bonus...

    onsite, Jersey City, NJ, United States
    $34k – $40k/yrPart TimeJunior (<2 years)
  • Bank of America

    Bank of America

    19 days ago

    Infrastructure management platform engineer

    Job Description: The Network Infrastructure Management Platforms Engineer Lead is responsible for establishing and leading the Enterprise Network Controller Platform Program supporting Cisco Catalyst...

    onsite, Jersey City, NJ, United States
    $108k/yrFull TimeJunior (<2 years)
  • JPMorgan Chase & Co.

    JPMorgan Chase & Co.

    19 days ago

    Validation services product manager - payments - vice president

    You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful...

    onsite, Jersey City, NJ, United States
    Full TimeVP / C-level
  • Jersey City, City of

    Jersey City, City of

    20 days ago

    Sustainability manager

    The City is seeking a Sustainability Manager for the Department of Infrastructure – Division of Sustainability. Under direction of management, directly supervises professional and/or technical staff...

    onsite, Jersey City, NJ, United States
    $60k – $71k/yrFull TimeLead / Manager
  • Liberty Science Center

    Liberty Science Center

    20 days ago

    Performance ambassador (october - january)

    The Role The Performance Ambassador is a part-time, temporary role for customer service-oriented actors interested in bringing science to life! You will rehearse and perform scripted material in...

    onsite, Jersey City, NJ, United States
    $37k/yrPart TimeEntry with Degree
  • JPMorgan Chase & Co.

    JPMorgan Chase & Co.

    20 days ago

    Embedded payments, product manager-payments-vice president

    You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful...

    onsite, Jersey City, NJ, United States
    Full TimeVP / C-level

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