About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Lead Office Services & Hospitality Associate is responsible for overseeing office services operations, hospitality functions, and front-of-house support to ensure a clean, organized, and professional workplace environment. This role leads a team of office services associates, coordinates daily operational activities, and delivers high-quality customer service to employees and visitors. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt.

ROLES & RESPONSIBILITIES:

• Lead, train, and supervise office services and hospitality staff to ensure efficient daily operations and service delivery
• Assign and prioritize team tasks to ensure timely completion of office service and hospitality functions
• Conduct performance evaluations, provide coaching, and support continuous improvement within the team
• Maintain a clean, organized, and professional office environment, including common areas, meeting spaces, and service areas
• Manage office supplies, pantry inventory, and essential resources to support operational needs
• Coordinate with janitorial and maintenance vendors to ensure consistent facility upkeep and issue resolution
• Serve as the primary point of contact for office services and hospitality-related employee requests and concerns
• Deliver high-quality customer service by responding promptly to employee and guest inquiries and issues
• Support office events, meetings, and conferences, including room setup, logistics, and coordination of services
• Maintain and optimize vendor relationships, including monitoring service quality and contract compliance
• Support front desk, reception, and guest experience functions to ensure a welcoming workplace environment
• Monitor office operations and implement process improvements to enhance efficiency and service quality

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong leadership and team management skills
• Excellent customer service and hospitality mindset
• High attention to detail and commitment to maintaining professional environments
• Strong organizational and multitasking abilities in fast-paced settings
• Effective verbal and written communication skills
• Ability to manage vendor relationships and service expectations
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Problem-solving skills with sound judgment in day-to-day operations
• Ability to prioritize competing tasks and meet deadlines under pressure
• Strong interpersonal skills with a collaborative, team-first approach
• Ability to maintain confidentiality and handle sensitive workplace information
• Flexibility and adaptability in shifting operational needs
• Ability to lift or move 50 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS:

Education:

High school diploma or equivalent required;

Experience:

2–3 years of experience in office services, hospitality, facilities support, workplace services, or customer service operations, including prior experience in a lead or supervisory capacity preferred.

Technical Skills:

Microsoft Office Suite (Word, Excel, Outlook)
Basic office service and workplace management systems (preferred)
Inventory tracking and scheduling tools (preferred)

The Compensation range for this role is 24.00 to 25.00 USD per hour.

Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.