It technician

Description SAIC is seeking an IT Technician to support USPACOM J7 at Camp Smith in Honolulu, Hawaii. The IT Technician provides Tier 1 help desk support, assists with IT assets and account management, and supports the IT Project Lead in executing IT-related initiatives. This position requires foundational IT support experience and a strong customer service mindset.

JOB DESCRIPTION: Provide Tier 1 help desk support to end users; troubleshoot and resolve routine IT issues or escalate as needed. Assist with J7 NMCI and HQ IT asset inventory, tracking, user assignment, and tech refresh preparation. Maintain functionality of Networked systems and HQ printers (NMCI, Nautilus, MPE etc); troubleshoot issues, coordinate maintenance, and ensure supply availability. Support onboarding and out-processing tasks related to IT equipment issuance, user account creation, and account retirement. Assist with drafting and updating SOPs and IT documentation under direction of the IT Project Lead. Support IT Project Lead with administrative, technical, and coordination tasks. Maintain a customer-focused, professional approach when supporting J7 personnel.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE: Bachelor’s degree and two (2)+ years of IT-related experience, OR four (4) additional years of experience in lieu of a degree. Experience providing IT support with strong customer service focus.

REQUIRED CERTIFICATIONS: Must have a current DoD IAT Level II or higher certification such as Security+, CySA+, etc.

REQUIRED CLEARANCE: Must have an active Secret clearance with ability to obtain TS/SCI clearance. Must be a current U.S. Citizen.