It support – tier 1 & tier 2

Job Description

Role Description

Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support. Ready to work in evening/night shift and provide on-call support for critical production issues. Excellent troubleshooting skills. Able to maintain a high level of confidentiality and professionalism. Ability to effectively prioritize and execute tasks. Strong customer-service orientation. Effective interpersonal and relationship-building skills. Ability to learn new technologies to perform day to day support operations. Basic knowledge of networking. Windows cyber security Management knowledge.

Roles & Responsibilities

Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include:

• Basic PC Hardware Support
• Virtual Desktop/iPads/Printers/IGELS/Servers Support
• Access Request Handling.
• Escalate issue to appropriate teams and follow up for closure.
• Patching of Windows workstation/server.
• Windows server/workstation cyber security Management.

Keywords ITSM | Service Now | Veeva Quality Docs

Skills

Desktop Management - Infrastructure Services (IS)

Experience Required

2-4 years