IT Support Specialist

Brooklyn, NY · $50,000–$60,000

About the Role

This is a hands-on, on-site IT role for someone who thrives on solving problems in person — whether that means imaging a new laptop, troubleshooting a scanner on the warehouse floor, or making sure a new hire's desk is fully set up before they walk in. You'll be the go-to person for anything that requires physical presence, splitting time between office support, warehouse tech, and day-to-day hardware management.

Key Responsibilities

• Hardware Deployment & Support
  • Image, set up, configure, and roll out workstations, laptops, and peripherals
  • Provide in-person desk-side support for office and sales staff
  • Resolve walk-up and floor issues directly on-site rather than queuing them
• Warehouse & Device Fleet Management
  • Support scanners, mobile devices, label printers, and terminals on the warehouse floor
  • Manage the device fleet (PDAs, scanners, tablets) including provisioning, charging stations, spares pool, breakage replacement, and APK deployment
  • Maintain shipping station technology — scales, thermal printers, carrier software, and workstation upkeep at pack-out
• Inventory & Lifecycle Management
  • Maintain hardware inventory including asset records, physical audits, assignment tracking, and warranties
  • Handle the full equipment lifecycle: receiving, staging, storage, decommissioning, and secure wipe
  • Prepare onboarding logistics — desk, workstation, phone, and peripherals ready before day one, plus a first-day systems walkthrough

Interested? Send your resume to: Aron@bhirednyc.com