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  3. IT Support Manager

Onsite It Support Manager jobs in New York, USA

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IT Support Manager Jobs in New York — On-Site Role with Growing Career Opportunities

New York's dynamic business landscape continues to drive demand for skilled technology leaders, prompting companies to hire an IT support manager who can keep systems running smoothly. With 500+ open positions currently available, this on-site role offers a chance to join a fast-paced, collaborative environment. Organizations throughout New York value professionals who blend technical expertise with strong leadership skills.

Successful candidates typically bring a solid background in network administration, help desk operations, and IT infrastructure management, paired with the ability to lead a support team. Strong troubleshooting skills, familiarity with ticketing systems, and a customer-first mindset are essential for this role. Employers seeking IT support manager vacancies often prioritize candidates who can balance day-to-day technical problem-solving with long-term strategic planning, ensuring both employee satisfaction and system reliability.

On-site work remains the standard for this position, as it requires hands-on oversight of hardware, network infrastructure, and in-person coordination with support staff. New York's competitive job market shows steady growth in IT support positions, particularly in finance, healthcare, and professional services sectors where uptime and security are critical. Employers value the direct engagement and quick response times that come with being physically present in the office.

If you're ready to take the next step in your career, now is a great time to explore IT support manager jobs in New York. Global Work AI connects motivated professionals with organizations eager to hire an IT support manager who can drive efficiency and innovation. Discover the opportunity that matches your skills and ambitions today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average IT support manager salary in New York?

    In New York, compensation for an it support manager is typically higher than the U.S. median because employers often factor in local labor costs and the demand for experienced IT leadership. Many listings fall in the roughly $95,000 to $140,000 range, with larger employers, regulated industries, and Manhattan-based teams sometimes paying more. Total pay can also rise with bonuses, overtime eligibility, and benefits. Reviewing current New York openings can help you compare base salary with the full package before applying.
  • What skills and qualifications are needed for an it support manager role?

    Most employers look for a blend of technical depth, team leadership, and calm problem-solving. A bachelor’s degree in information technology, computer science, or a related field is common, though hands-on experience can sometimes substitute. Strong candidates usually bring 5 or more years in help desk or systems support, plus experience supervising staff, handling escalations, and documenting processes. In New York, certifications such as CompTIA, ITIL, Microsoft, or Cisco can strengthen a profile. Comparing postings will show which credentials are most valued.
  • What does an it support manager do on a daily basis in an on-site role?

    The day often starts with checking open incidents, staffing coverage, and any urgent outages affecting employees in the office. An on-site it support manager coordinates desktop support, hardware replacements, access issues, printer problems, and user onboarding while also monitoring service levels and response times. They may meet with department leaders, guide technicians, and work with vendors or facilities teams when equipment or network issues arise. In New York offices, being physically present helps speed up troubleshooting and support for hybrid teams, so it is useful to review listings for the scope of daily duties.
  • What technical systems, ticketing tools, and platforms should an it support manager know?

    Employers usually expect familiarity with service desk systems such as ServiceNow, Jira Service Management, Zendesk, or Freshservice, along with strong knowledge of Windows, macOS, Microsoft 365, Active Directory, and common endpoint management tools. In many New York organizations, an it support manager also works with VPNs, remote access platforms, asset tracking software, and basic networking concepts like DNS, DHCP, and Wi-Fi troubleshooting. Experience with reporting dashboards and knowledge base tools is a plus, especially when leading a larger support team. Checking current job ads can reveal which platforms appear most often.
  • What are the typical work hours and office conditions for an on-site it support manager in New York?

    Standard schedules often mirror business hours, such as 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m., but some New York employers extend coverage for early arrivals, late meetings, or after-hours changes. On-site roles usually involve a mix of desk work, walking between departments, and time spent in server rooms or conference areas. The environment can be fast paced, with occasional lifting of equipment and quick turnarounds for urgent user issues. Review postings carefully, since coverage expectations and shift patterns can vary by company size and industry.
  • What does the hiring process look like for an it support manager job?

    The process usually begins with an application review and a recruiter screening focused on leadership experience, ticket handling, and technical range. Many New York employers then schedule one or more interviews with IT leadership, operations partners, or team members. You may also face scenario-based questions about outages, staff coaching, prioritization, and service improvement. Some companies include a practical assessment, reference checks, and background screening before the offer stage. Because expectations differ across industries, it helps to compare several listings and prepare examples that show both management skills and technical judgment.
  • What career growth opportunities are available for an it support manager in the USA?

    This role can lead to broader IT leadership paths such as IT operations manager, service desk director, infrastructure manager, or director of technology support. In larger U.S. organizations, strong performance may also open doors to enterprise systems, cybersecurity operations, or end-user computing leadership. Professionals who build process discipline, vendor management skills, and metrics-based reporting often move up faster. New York employers especially value people who can scale support across multiple sites. Looking at adjacent roles can help you map the next step and identify which skills to build now.

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500+ jobs found

  • Glimpse

    Glimpse

    12 days ago

    It operations

    ABOUT GLIMPSE Glimpse is the leading AI platform for CPG brands - automating critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in...

    onsite, New York, NY, United States
    Full TimeSenior (5+ years)
  • Hartwick College

    Hartwick College

    12 days ago

    Department office manager/operational support specialist (athletics)

    Department Office Manager/Operational Support Specialist The Office Manager/Operational Support Specialist performs a variety of necessary duties that support the Department of Athletics in an effort...

    onsite, Oneonta, NY, United States
    $36k – $44k/yrFull TimeMiddle (2-4 years)
  • Kalshi

    Kalshi

    12 days ago

    Senior it engineer

    What is Kalshi? Kalshi has defined a new category: prediction markets. Kalshi allows people to trade on the outcome of any events and turn any question about the future into a financial asset. Kalshi...

    onsite, New York, NY, United States
    $110k – $150k/yrFull TimeSenior (5+ years)
  • oneZero Financial Systems

    oneZero Financial Systems

    12 days ago

    Application support engineer (weekend shift)

    oneZero Financial Systems is a global software development company with offices in the USA, UK, Singapore, and Australia. Our platform, deployed with over 200 financial entities worldwide, empowers...

    onsite, New York, NY, United States
    $80k – $140k/yrFull TimeMiddle (2-4 years)
  • Vaughn College of Aeronautics and Technology

    Vaughn College of Aeronautics and Technology

    13 days ago

    Application support analyst

    Position Summary The Application Support Analyst sits at the center where Vaughn College's technology and the people who depend on it every day meet. Students, faculty, and staff each interact with...

    onsite, Flushing, NY, United States
    $75k – $85k/yrFull TimeJunior (<2 years)
  • Nesco Resource

    Nesco Resource

    13 days ago

    It support specialist

    Entry-Level IT Help Desk / Support Glens Falls, NY | $18-19/hour to start | Temp-to-Hire | Fully Onsite | M-F, 9am-5pm Looking to break into IT but don't have formal IT experience yet? We’re working...

    onsite, Glens Falls, NY, United States
    $36k – $38k/yrFull TimeJunior (<2 years)
  • Nesco Resource

    Nesco Resource

    13 days ago

    Service manager

    Service Manager LOCATION: Amsterdam, NY (Fully onsite) SCHEDULE: Monday–Friday, 8:00 AM–5:00 PM SALARY: $100-130K Some service departments need a manager. Others need someone who can see the whole...

    onsite, Amsterdam, NY, United States
    $100k – $130k/yrFull TimeLead / Manager
  • City of New York

    City of New York

    14 days ago

    Desktop support specialist

    Job Description The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services...

    onsite, New York, NY, United States
    $125k – $150k/yrFull TimeLead / Manager
  • Wegmans Food Markets

    Wegmans Food Markets

    14 days ago

    Customer service manager

    Customer Service Manager Location: 1577 Military Road Niagara Falls, NY 14304 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Shifts end as late as 12:30am...

    onsite, Niagara Falls, NY, United States
    $44k – $46k/yrFull TimeJunior (<2 years)
  • Cynet Systems

    Cynet Systems

    14 days ago

    It support specialist

    Job Overview The position entails receiving calls and correspondence from other state agencies and recording next steps and outcomes regarding complaints. The candidate must have strong data entry...

    onsite, Albany, NY, United States
    $54k – $56k/yrFull TimeJunior (<2 years)
  • Amazon

    Amazon

    15 days ago

    Cloud technical account manager , es - si - financial services, es - si - gfs

    AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform...

    onsite, Herndon, VA, United States
    $131k – $195k/yrFull TimeMiddle (2-4 years)
  • Cornell University

    Cornell University

    15 days ago

    It support engineer iii

    IT Support Engineer III [Onsite] No Visa Sponsorship is available for this position. This position is 100% on-site and located on the Cornell University Campus in Ithaca, New York. This position will...

    onsite, Ithaca, NY, United States
    $72k – $84k/yrFull TimeMiddle (2-4 years)
  • G

    GENESYS Consulting Services

    15 days ago

    It specialist

    This is a 30 month opportunity on the Hourly-Based IT Services (HBITS) Contract at the State of New York. (Possibility of extension). Required Experience: 36 Months experience in the field of Desktop...

    onsite, New York, NY, United States
    Full TimeSenior (5+ years)
  • Platinum Global Talent Solutions

    Platinum Global Talent Solutions

    15 days ago

    It network support level 2 specialist

    About the Company & Role Our client is a leading global consultancy renowned for delivering high-profile, complex, iconic, large-scale capital projects. We're looking for a dynamic and motivated IT...

    onsite, New Jersey, NJ, United States
    Full TimeLead / Manager
  • CTI Consulting

    CTI Consulting

    16 days ago

    Infrastructure analyst 2731

    PRIMARY RESPONSIBILITIES: Respond to and resolve help desk escalations based on outcome of previous incidents. Complete related master work orders or request-based tasks. Respond to and resolve...

    onsite, Buffalo, NY, United States
    Full TimeMiddle (2-4 years)
  • The Carlyle Group

    The Carlyle Group

    16 days ago

    Administrator, global credit technology application support

    Position Summary The Carlyle Group seeks an exceptional Application Support Engineer with strong communication skills and an outstanding technical aptitude interested in supporting financial business...

    onsite, New York, NY, United States
    $130k – $150k/yrFull TimeMiddle (2-4 years)
  • Allied World Assurance Company

    Allied World Assurance Company

    16 days ago

    Senior associate administrator, operations, service desk

    Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe...

    onsite, Atlanta, Georgia, United States
    Full TimeSenior (5+ years)
  • The Chef Agency

    The Chef Agency

    16 days ago

    Assistant it manager, luxury boutique hotel

    06th October, 2026 Location - Brooklyn, NY Salary - $75-80k Benefits - MDV, PTO, 401k, brand discounts Seeking an AssT IT Manager with hospitality IT experience to support daily operations and lead a...

    onsite, Brooklyn, NY, United States
    $75k – $80k/yrFull TimeJunior (<2 years)
  • OpenRouter

    OpenRouter

    17 days ago

    It manager

    About OpenRouter OpenRouter is the leading AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in,...

    onsite, New York City, NY, United States
    Full TimeLead / Manager
  • Aircall.io, Inc.

    Aircall.io, Inc.

    17 days ago

    Manager solutions engineering (post sales)

    Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining...

    onsite, New York City, NY, United States
    $134k – $185k/yrFull TimeLead / Manager
  • Sealing Devices

    Sealing Devices

    17 days ago

    It support specialist

    Key Responsibilities: Help Desk & User Support: Responding to support tickets, troubleshooting hardware/software issues, resetting passwords, and walking users through technical problems via phone,...

    onsite, Lancaster, NY, United States
    $44k – $50k/yrFull TimeJunior (<2 years)
  • Hexmodal Technologies Inc

    Hexmodal Technologies Inc

    18 days ago

    It & facilities manager

    About Hexmodal Hexmodal builds smart devices and a simple software platform that help facilities teams automate routine compliance testing, monitoring, and documentation. Our technology helps teams...

    onsite, New York, NY, United States
    Full TimeMiddle (2-4 years)
  • Albany Medical Center

    Albany Medical Center

    18 days ago

    Tech field support iii

    Department/Unit: AMHS - IT Infrastructure Work Shift: Day (United States of America) Salary Range: $59,066.00 - $88,599.00 The Tech Field Support provides onsite and remote support for all complex...

    onsite, Saratoga Springs, NY, United States
    $59k – $89k/yrFull TimeJunior (<2 years)
  • Capstone Investment Advisors

    Capstone Investment Advisors

    18 days ago

    Desktop support

    We see the world differently at Capstone Investment Advisors. You will, too. Capstone is a global, alternative investment management firm operating across a broad range of derivatives-based...

    onsite, Boston, MA, United States
    Full TimeMiddle (2-4 years)
  • Loretto

    Loretto

    18 days ago

    Client support analyst

    Overview The Client Support Analyst provides essential technical support for end-users across the organization, ensuring optimal satisfaction with their computing environment. This role involves...

    onsite, Syracuse, NY, United States
    $62k – $69k/yrFull TimeSenior (5+ years)
  • Jazz at Lincoln Center

    Jazz at Lincoln Center

    18 days ago

    It help desk technician i

    IT Help Desk Technician I Full-Time, Non-Exempt · New York, NY · Reports to: Director, Digital Projects ABOUT JAZZ AT LINCOLN CENTER The mission of Jazz at Lincoln Center is to entertain, enrich and...

    onsite, New York, NY, United States
    Full TimeJunior (<2 years)
  • Impel

    Impel

    18 days ago

    Ai technical support specialist

    At Impel, our Technical Support Specialists ensure that our software is working as designed and helps our customers get the most from our products and services. Technical Support Specialists combine...

    onsite, Syracuse, NY, United States
    Full TimeJunior (<2 years)
  • Accenture

    Accenture

    18 days ago

    Telecommunications & media consulting senior manager

    Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to...

    onsite, Albany, OR, United States
    $133k – $338k/yrFull TimeSenior (5+ years)
  • Goodyear

    Goodyear

    18 days ago

    Assistant service manager - webster, ny

    Job Description Let's Connect APPLY TODAY To Schedule Your On Site Interview! "Automotive Service Advisor" "Service Advisor" "Senior Service Advisor" "Automotive Service Writer" "Service Writer"...

    onsite, Webster, NY, United States
    $36k – $46k/yrFull TimeJunior (<2 years)
  • Computer Task Group, Inc

    Computer Task Group, Inc

    18 days ago

    It service management specialist

    CTG is seeking to fill an IT Service Management Specialist opening for our client in New York, NY. Shift: 3-day work week, consecutive days (7:30am- 8pm) and includes weekends and holidays. The days...

    onsite, New York, NY, United States
    Full TimeMiddle (2-4 years)
  • I

    Industrial and Commerce Bank Of China USA NA

    19 days ago

    It operations officer

    Job Title: IT Operations Officer Department: Information Technology Classification: Exempt Reports to: Head of IT Summary/Objective: Under the direction of the Head Of IT, takes complete...

    onsite, New York, NY, United States
    Full TimeLead / Manager
  • Weil, Gotshal & Manges LLP

    Weil, Gotshal & Manges LLP

    19 days ago

    Sr. technician, global escalated support

    Weil seeks the best and brightest talent to join our Administrative Staff team. Our employees are the future of Weil so we invest in their training and development. Our environment embraces and...

    onsite, New York, NY, United States
    $90k – $100k/yrFull TimeSenior (5+ years)
  • Taconic Biosciences, Inc.

    Taconic Biosciences, Inc.

    19 days ago

    Support services technician

    Do you have a passion for assisting with critical support service's needs? We are looking for a Support Services Technician to help with unloading supplies returning from barriers. This position...

    onsite, Germantown, NY, United States
    $40k/yrFull TimeJunior (<2 years)
  • NRI North America

    NRI North America

    22 days ago

    It support specialist

    NRI North America is looking for a qualified Computer Support Technician to join our professional services team that provides onsite support at school districts in Suffolk County. This is a full-time...

    onsite, Suffolk County, NY, United States
    $36k – $44k/yrFull TimeJunior (<2 years)
  • Grit PPO

    Grit PPO

    22 days ago

    Customer solutions expert

    Company Overview GRIT PPO is a U.S.-based business process outsourcing company specializing in the pest control, wildlife, lawn care, and related home-service industries. We serve as an extension of...

    onsite, Croton-on-Hudson, NY, United States
    Full TimeJunior (<2 years)
  • Pivotal Health

    Pivotal Health

    24 days ago

    It manager

    About Pivotal Health Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face...

    onsite, Los Angeles, CA, United States
    Full TimeSenior (5+ years)
  • Nscale

    Nscale

    24 days ago

    Service desk engineer

    About the Role We're hiring a Service Desk Engineer to provide high-quality technology support for our global Nscale employee base, from our New York office. This is a hands-on role focused on...

    onsite, New York, NY, United States
    $136k – $160k/yrFull TimeMiddle (2-4 years)
  • Global Staffing & Talent Solutions

    Global Staffing & Talent Solutions

    25 days ago

    Itsm asset management engineer

    ITSM Asset Management Engineer Job Number: 26-01570 Progress on your journey to success! ECLARO is currently recruiting for an ITSM Asset Management Engineer in the New York, NY area for one of our...

    onsite, New York, NY, United States
    Full TimeJunior (<2 years)
  • TCS

    TCS

    25 days ago

    It service desk analyst

    Role Description: Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners). Possesses a good knowledge of network devices like routers, switches, Wireless Access...

    onsite, Queens Village, NY, United States
    Full TimeJunior (<2 years)
  • SPS North America

    SPS North America

    a month ago

    Call center manager

    Onsite Reports To: Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours: Monday–Sunday | 8:00 AM–5:00 PM | Shifting Schedule, Onsite Lead a High-Performing...

    onsite, New York, NY, United States
    $52k – $56k/yrFull TimeJunior (<2 years)

10,000,000+ more jobs available!