It service desk analyst

Role Description:

Experience in End user Devices Support (Desktops, Laptops, Mobile Devices, Printers, Scanners). Possesses a good knowledge of network devices like routers, switches, Wireless Access points and firewalls. Experience in handling Incidents through an ITSM platform and actioning it. Able to work in 24 x 7 shifts on a rotational basis. Strong analytical and deductive skills. Excellent customer service skills and the ability to interact across multiple disciplines. Mobility to walk around the Airport terminal (only 1 Site) inspecting devices and report issues. Experience in Creating and maintaining documentation manuals required for the job. Ability to carry equipment like Laptops Desktops Cables and install at a place of requirement.