IT Support Specialist

About Reliant Transportation Group

Reliant Transportation Group is a respected school bus and motorcoach transportation provider that safely connects over 40,000 coach passengers and students each day to learning and lifelong memories. Founded in 1959, the company and its affiliates have grown to nearly 1,500 teammates, operating over 1,000 school buses and other vehicles from over 20 locations across the Midwest. The principles of safety, community, integrity and service guide all levels of the organization, enabling the company to be a dependable, responsible partner that communities trust to unlock the educational opportunities and experiences that enrich lives.

Our Purpose and Vision

We exist to unlock education and experiences. We aspire to be the most trusted passenger transportation provider, safely opening doors to learning and lifelong memories. Our culture is guided by four core principles:

• Safety – Safety leads the way; guiding every decision to protect our team and those who depend on us.
• Community – Our teammates support each other and the communities we serve.
• Integrity – We choose to do the right thing, the right way, for the right reason, every time.
• Service – Excellent service is our standard; together we bring our best to every customer, every teammate and every outcome.

Position Summary

The IT Support Specialist is responsible for providing frontline technical support, troubleshooting technology issues, maintaining IT systems, and assisting with day-to-day IT operations. This role serves as a primary point of contact for employees requiring technical assistance and supports both helpdesk functions and hands-on technical tasks across hardware, software, network, user access, and business application environments. This position requires strong customer service skills, technical troubleshooting ability, attention to detail, and the ability to follow established IT procedures while helping improve documentation, support processes, and overall technology reliability. This is an on-site position, located in Hastings Minnesota.

Salary

$60,000 - $74,000

Key Responsibilities

• Helpdesk Support - Serve as the first point of contact for employee IT support requests submitted through the ticketing system, email, phone, or approved support channels.
• Technical Support & Troubleshooting - Troubleshoot and resolve desktop, laptop, peripheral, mobile device, printer, and basic network connectivity issues.
• User Access & Security Support - Assist with employee onboarding, role changes, and offboarding activities following approved IT procedures.
• Asset Management - Prepare, deploy, track, and recover company-issued laptops, desktops, tablets, mobile devices, monitors, printers, accessories, and other IT assets.
• Documentation & Process Improvement - Create and maintain IT knowledge base articles, troubleshooting guides, setup instructions, and internal documentation.

Required Qualifications

• High school diploma or equivalent required; associate degree in Information Technology, Computer Science, or related field preferred.
• Previous experience in helpdesk, desktop support, technical support, or IT customer service preferred.

Preferred Qualifications

• CompTIA A+, Network+, Microsoft, ITIL, or other relevant technical certifications.
• Experience with Microsoft Entra ID/Azure Active Directory, Active Directory, Intune, endpoint security tools, or device management platforms.

Required Skills and Competencies

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and interpersonal communication.

Physical Requirements

• Ability to sit, stand, walk, bend, lift, and carry IT equipment as needed.
• Ability to lift and move computers, monitors, printers, and related equipment, typically up to 40 pounds.

Work Environment

This position operates in a professional office and operational business environment. The role may require occasional after-hours support, scheduled maintenance participation, emergency troubleshooting, or travel to other company locations depending on business needs.

Corporate Average Pay Rate

60000

Benefits and Total Rewards

We believe in rewarding great people with meaningful benefits that support your health, growth, and long term success.