It support specialist

D&M Leasing is hiring an IT Support Specialist for our team in Fort Worth, TX! Be the go-to tech resource for a growing, respected automotive group. You'll support end users, keep dealership systems running smoothly, and help protect the business from cyber threats — all while working directly with people, not just tickets.

What You'll Do

Helpdesk & End-User Support

• Be the first point of contact for IT issues across all locations
• Support staff in person, by phone, and through our ticketing system
• Troubleshoot desktops, laptops, printers, scanners, and mobile devices
• Manage user accounts, permissions, and password resets

Dealership Systems

• Provide frontline support for our DMS and CRM platforms
• Liaise with software vendors on bugs and integration issues
• Help install, configure, and maintain business applications

Hardware & Infrastructure

• Set up and upgrade PCs and laptops for new hires and lifecycle refreshes
• Keep hardware, software, and license inventory up to date
• Perform preventative maintenance to minimize downtime
• Troubleshoot network jacks, Wi-Fi, and VPN access

Security & Compliance

• Help enforce data security policy and FTC Safeguards Rule compliance
• Manage antivirus/anti-malware on all endpoints
• Coach end users on phishing and social engineering awareness

Must-Haves

• Minimum of 3 years of relevant experience listed below.
• Strong troubleshooting skills across hardware, software, and networking
• Solid knowledge of Windows 11 and Microsoft 365
• Great people skills — you can explain tech simply and patiently
• Sharp time management in a fast-paced environment
• Self-starter who also works well on a team

Nice-to-Haves

• Associate's or Bachelor's in IT, Computer Science, or related field
• IT experience in auto dealerships or the automotive industry
• Hands-on with a major DMS (CDK, Dealertrack, DealerSocket) CompTIA A+ or Network+ certification
• Familiarity with Active Directory

What We Offer

$65,000 - $70,000 annually

• Health, dental, and vision insurance
• 401(k) plan after the orientation period
• A stable, supportive team that values its people
• A visible, high-impact role in a growing company

Good to Know

• On-site role based in Fort Worth, TX 8:30-6:30pm
• Mix of sitting, standing, and walking
• Ability to lift/move equipment up to 50 lbs
• Occasional travel to other D&M/Four Stars locations