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  5. Onsite It Support Manager jobs in Providence, Rhode Island, USA

Onsite It Support Manager jobs in Providence, Rhode Island, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Aug 23, 2025

IT Support Manager On-Site Jobs in Providence — Lead Local Tech Teams

Providence companies are actively searching for a skilled it support manager to strengthen their technology operations and keep business-critical systems running smoothly. This on-site role offers 82 open positions for professionals ready to lead help desk teams and streamline IT service delivery in a hands-on environment. With growing demand across Rhode Island's business sector, this is an excellent time to explore it support manager vacancies in the region.

Successful candidates typically bring strong troubleshooting abilities, solid knowledge of network infrastructure, and hands-on experience managing help desk operations. Familiarity with ticketing systems, hardware and software support, and vendor coordination is essential, along with the leadership skills needed to mentor technicians and resolve escalated issues efficiently. Excellent communication and organizational skills help ensure smooth collaboration across departments, while a proactive approach to problem-solving keeps systems secure and operational.

On-site work remains the standard for this position, since hands-on hardware management, in-person team supervision, and direct end-user support are central to the role. Providence's expanding business landscape, including healthcare, education, and finance sectors, continues to fuel steady demand for experienced IT leadership. Employers throughout Rhode Island are increasingly looking to hire a it support manager who can maintain reliable infrastructure while supporting hybrid and in-office staff alike.

If you're ready to advance your career and make a real impact, now is a great time to explore current it support manager positions available through Global Work AI. Skilled professionals will find rewarding opportunities that match their expertise and leadership potential. Take the next step and discover how your experience can shape the future of IT support in Providence.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary range for an it support manager in Providence?

    In Providence, Rhode Island, compensation for an IT Support Manager commonly falls around the mid-$80,000s to low-$120,000s, with larger employers or more complex environments paying above that range. Local salaries shift based on team size, service desk scope, infrastructure responsibility, and whether the role includes budgeting or vendor oversight. In the Providence market, public sector, healthcare, education, and financial services can all influence pay differently. Reviewing current listings and comparing benefits, bonus potential, and on-site expectations will give a clearer picture of total value.
  • What qualifications and certifications are needed for an it support manager role?

    Most employers look for a bachelor’s degree in information technology, computer science, or a related field, plus several years of hands-on support experience. For an it support manager, certifications can strengthen a profile, especially CompTIA A+, Network+, ITIL, Microsoft certifications, or Cisco credentials when networking is part of the scope. In Providence, Rhode Island, organizations often value proven leadership as much as formal training, since the role usually blends technical oversight with people management. Check recent postings to see which credentials appear most often in your target industry.
  • What are the main responsibilities of an it support manager in an on-site role?

    Day-to-day work usually centers on keeping local systems reliable and staff productive. An on-site it support manager in Providence may oversee help desk operations, assign tickets, handle escalations, coordinate hardware refreshes, manage onboarding and offboarding, and maintain service standards across the office. Because the role is on-site, quick in-person troubleshooting, device setup, conference room support, and coordination with facilities or security teams often matter more than in remote positions. Employers may also expect reporting, process improvement, and vendor contact, so it helps to compare responsibilities across listings.
  • What technical skills are most important for an it support manager?

    Strong troubleshooting across Windows and macOS environments is usually essential, along with familiarity with networking basics such as DNS, DHCP, VPNs, and Wi-Fi. For an it support manager, cloud tools, endpoint management, identity platforms like Active Directory or Entra ID, and ticketing systems such as ServiceNow or Jira are often important. In Providence, Rhode Island, many employers also expect clear knowledge of security practices, hardware lifecycle management, and user access control. The best candidates pair technical depth with the ability to translate issues into simple guidance, so it’s worth matching skills to current openings.
  • What does the hiring process usually look like for an it support manager position?

    The process often starts with a recruiter screen, followed by interviews with IT leadership, operations, or hiring managers. Candidates for an it support manager role in Providence may then complete a technical discussion, a scenario-based exercise, or questions about team leadership, incident response, and service metrics. Some employers also include a culture-fit conversation or reference checks before an offer. Because the role is on-site, they may ask about commuting, schedule flexibility, and in-person support coverage. Reviewing the interview sequence in similar Rhode Island listings can help you prepare for each step.
  • What types of companies hire it support managers in Providence, and what industry-specific requirements should I expect?

    Providence employers span healthcare systems, universities, state agencies, nonprofits, manufacturers, and professional services firms, each with different priorities. In regulated settings, an it support manager may need familiarity with HIPAA, FERPA, PCI, or internal audit practices, while manufacturing groups may emphasize plant-floor uptime and device reliability. Financial organizations often expect stronger documentation and security awareness. Because Providence has a mix of public and private employers, on-site support can range from end-user service to infrastructure coordination. Comparing industries side by side will show which requirements align with your background.
  • What career growth opportunities are available after working as an it support manager?

    This role can lead to broader leadership paths such as IT operations manager, desktop services manager, service delivery manager, or director of IT support. Some professionals in Providence, Rhode Island, move into infrastructure, cybersecurity operations, or enterprise systems once they build experience managing teams and service performance. An it support manager also develops transferable strengths in budgeting, vendor oversight, and process design, which can open doors to larger technology leadership roles. Tracking the responsibilities in higher-level listings can help you plan the next step and identify skills to build now.

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82 jobs found

  • Penney OpCo LLC

    Penney OpCo LLC

    5 days ago

    Supervisor - providence place

    onsite, Providence, RI, United States
    $34k – $46k/yrPart TimeJunior (<2 years)
  • CROSSROADS RHODE ISLAND

    CROSSROADS RHODE ISLAND

    5 days ago

    Summer street apts. -housing support specialist

    onsite, Providence, RI, United States
    Part TimeEntry with Degree
  • Community College of Rhode Island

    Community College of Rhode Island

    6 days ago

    Student services support representative

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • EssilorLuxottica Group

    EssilorLuxottica Group

    8 days ago

    Specialized consultant

    onsite, Providence, RI, United States
    Part TimeJunior (<2 years)
  • Charles IT

    Charles IT

    8 days ago

    Systems administrator

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Five Below

    Five Below

    9 days ago

    Part time support lead - 8284 providence place

    onsite, Providence, RI, United States
    $33k/yrPart TimeLead / Manager
  • Macy's

    Macy's

    10 days ago

    Receiving support captain, providence place - full time

    onsite, Providence, RI, United States
    Full TimeEntry with Degree
  • The City of Providence

    The City of Providence

    12 days ago

    Fsri - maintenance technician, lucys hearth

    onsite, East Providence, RI, United States
    Full TimeJunior (<2 years)
  • Level99 Entertainment

    Level99 Entertainment

    12 days ago

    Entertainment team lead

    onsite, Disney Springs, FL, United States
    $36k – $38k/yrFull TimeLead / Manager
  • Ariston Group

    Ariston Group

    12 days ago

    Sales support

    onsite, Providence, RI, United States
    Full TimeSenior (5+ years)
  • FAMILY SERVICE OF RHODE ISLAND INC

    FAMILY SERVICE OF RHODE ISLAND INC

    12 days ago

    Family support partner

    onsite, Providence, RI, United States
    $38k – $46k/yrFull TimeJunior (<2 years)
  • Charles IT

    Charles IT

    12 days ago

    Junior systems adminstrator

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Brown University

    Brown University

    12 days ago

    Administrative coordinator

    onsite, Providence, RI, United States
    Full TimeMiddle (2-4 years)
  • TEKsystems

    TEKsystems

    13 days ago

    Desktop support technician

    onsite, Providence, RI, United States
    $36k – $50k/yrFull TimeJunior (<2 years)
  • BAYADA Home Health Care

    BAYADA Home Health Care

    13 days ago

    Client services manager, home health

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Lolli & Pops

    Lolli & Pops

    15 days ago

    Lolli and pops assistance store manager

    onsite, Providence, RI, United States
    Full TimeNo Skills
  • Green & Spiegel Us

    Green & Spiegel Us

    16 days ago

    Business immigration case manager

    onsite, Providence, RI, United States
    $70k – $90k/yrFull TimeLead / Manager
  • GREEN AND SPIEGEL US LLC

    GREEN AND SPIEGEL US LLC

    20 days ago

    Business immigration case manager

    onsite, Providence, RI, United States
    Full TimeLead / Manager
  • FAMILY SERVICE OF RHODE ISLAND INC

    FAMILY SERVICE OF RHODE ISLAND INC

    21 days ago

    Administrative specialist

    onsite, Providence, RI, United States
    $50k – $62k/yrFull TimeJunior (<2 years)
  • Level99 Entertainment

    Level99 Entertainment

    a month ago

    Support

    onsite, Disney Springs, FL, United States
    Full TimeJunior (<2 years)

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