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  3. Providence
  4. IT Support Manager

Onsite It Support Manager jobs in Providence, Rhode Island, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Aug 23, 2025

IT Support Manager On-Site Jobs in Providence — Lead Local Tech Teams

Providence companies are actively searching for a skilled it support manager to strengthen their technology operations and keep business-critical systems running smoothly. This on-site role offers 81 open positions for professionals ready to lead help desk teams and streamline IT service delivery in a hands-on environment. With growing demand across Rhode Island's business sector, this is an excellent time to explore it support manager vacancies in the region.

Successful candidates typically bring strong troubleshooting abilities, solid knowledge of network infrastructure, and hands-on experience managing help desk operations. Familiarity with ticketing systems, hardware and software support, and vendor coordination is essential, along with the leadership skills needed to mentor technicians and resolve escalated issues efficiently. Excellent communication and organizational skills help ensure smooth collaboration across departments, while a proactive approach to problem-solving keeps systems secure and operational.

On-site work remains the standard for this position, since hands-on hardware management, in-person team supervision, and direct end-user support are central to the role. Providence's expanding business landscape, including healthcare, education, and finance sectors, continues to fuel steady demand for experienced IT leadership. Employers throughout Rhode Island are increasingly looking to hire a it support manager who can maintain reliable infrastructure while supporting hybrid and in-office staff alike.

If you're ready to advance your career and make a real impact, now is a great time to explore current it support manager positions available through Global Work AI. Skilled professionals will find rewarding opportunities that match their expertise and leadership potential. Take the next step and discover how your experience can shape the future of IT support in Providence.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary range for an it support manager in Providence?

    In Providence, Rhode Island, compensation for an IT Support Manager commonly falls around the mid-$80,000s to low-$120,000s, with larger employers or more complex environments paying above that range. Local salaries shift based on team size, service desk scope, infrastructure responsibility, and whether the role includes budgeting or vendor oversight. In the Providence market, public sector, healthcare, education, and financial services can all influence pay differently. Reviewing current listings and comparing benefits, bonus potential, and on-site expectations will give a clearer picture of total value.
  • What qualifications and certifications are needed for an it support manager role?

    Most employers look for a bachelor’s degree in information technology, computer science, or a related field, plus several years of hands-on support experience. For an it support manager, certifications can strengthen a profile, especially CompTIA A+, Network+, ITIL, Microsoft certifications, or Cisco credentials when networking is part of the scope. In Providence, Rhode Island, organizations often value proven leadership as much as formal training, since the role usually blends technical oversight with people management. Check recent postings to see which credentials appear most often in your target industry.
  • What are the main responsibilities of an it support manager in an on-site role?

    Day-to-day work usually centers on keeping local systems reliable and staff productive. An on-site it support manager in Providence may oversee help desk operations, assign tickets, handle escalations, coordinate hardware refreshes, manage onboarding and offboarding, and maintain service standards across the office. Because the role is on-site, quick in-person troubleshooting, device setup, conference room support, and coordination with facilities or security teams often matter more than in remote positions. Employers may also expect reporting, process improvement, and vendor contact, so it helps to compare responsibilities across listings.
  • What technical skills are most important for an it support manager?

    Strong troubleshooting across Windows and macOS environments is usually essential, along with familiarity with networking basics such as DNS, DHCP, VPNs, and Wi-Fi. For an it support manager, cloud tools, endpoint management, identity platforms like Active Directory or Entra ID, and ticketing systems such as ServiceNow or Jira are often important. In Providence, Rhode Island, many employers also expect clear knowledge of security practices, hardware lifecycle management, and user access control. The best candidates pair technical depth with the ability to translate issues into simple guidance, so it’s worth matching skills to current openings.
  • What does the hiring process usually look like for an it support manager position?

    The process often starts with a recruiter screen, followed by interviews with IT leadership, operations, or hiring managers. Candidates for an it support manager role in Providence may then complete a technical discussion, a scenario-based exercise, or questions about team leadership, incident response, and service metrics. Some employers also include a culture-fit conversation or reference checks before an offer. Because the role is on-site, they may ask about commuting, schedule flexibility, and in-person support coverage. Reviewing the interview sequence in similar Rhode Island listings can help you prepare for each step.
  • What types of companies hire it support managers in Providence, and what industry-specific requirements should I expect?

    Providence employers span healthcare systems, universities, state agencies, nonprofits, manufacturers, and professional services firms, each with different priorities. In regulated settings, an it support manager may need familiarity with HIPAA, FERPA, PCI, or internal audit practices, while manufacturing groups may emphasize plant-floor uptime and device reliability. Financial organizations often expect stronger documentation and security awareness. Because Providence has a mix of public and private employers, on-site support can range from end-user service to infrastructure coordination. Comparing industries side by side will show which requirements align with your background.
  • What career growth opportunities are available after working as an it support manager?

    This role can lead to broader leadership paths such as IT operations manager, desktop services manager, service delivery manager, or director of IT support. Some professionals in Providence, Rhode Island, move into infrastructure, cybersecurity operations, or enterprise systems once they build experience managing teams and service performance. An it support manager also develops transferable strengths in budgeting, vendor oversight, and process design, which can open doors to larger technology leadership roles. Tracking the responsibilities in higher-level listings can help you plan the next step and identify skills to build now.

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81 jobs found

  • State of careers Rhode Island

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    a day ago

    Interdepartmental project manager

    Department Department of Administration Division Project/Program Management Salary $110,161.00 - $124,825.00 Job Profile JC-02665700-99 - Interdepartmental Project Manager (Non-Union Executive...

    onsite, Providence, RI, United States
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  • AAA Northeast

    AAA Northeast

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    Quality evaluator i

    Job Details: Job Location: RI Prov HQ General - Providence, RI Position Type: Full Time Salary Range: $23.75 - $28.75 Hourly Job Shift: 1st Shift Job Category: Administrative/Clerical What you will...

    onsite, Providence, RI, United States
    $48k – $58k/yrFull TimeJunior (<2 years)
  • Brown Medicine

    Brown Medicine

    2 days ago

    Service desk analyst

    SUMMARY: Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive,...

    onsite, Providence, RI, United States
    $40k – $66k/yrFull TimeJunior (<2 years)
  • trane technologies

    trane technologies

    2 days ago

    Customer sales associate

    Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet...

    onsite, Providence, RI, United States
    $44k – $89k/yrFull TimeEntry with Degree
  • PACSUN

    PACSUN

    3 days ago

    Part time assistant manager - ps providence place mall

    Join the Pacsun Community Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as...

    onsite, Providence, RI, United States
    Part TimeNo Skills
  • The Providence Center

    The Providence Center

    5 days ago

    Case manager act harmony team $2500 retention bonus

    This position is eligible for a $2500 retention bonus . Job Summary: The Providence Center Case Manager ACT Harmony Team will coordinate services for consumers to minimize stressors and to facilitate...

    onsite, Providence, RI, United States
    Full TimeEntry with Degree
  • The Providence Center

    The Providence Center

    5 days ago

    Case manager act ii team 1e $2500 retention bonus

    This position is eligible for a $2,500 retention bonus . Job Summary: The Providence Center Case Manager ACT II Team 1E coordinates services for consumers to minimize stressors and to facilitate the...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Brown Medicine

    Brown Medicine

    6 days ago

    Manager, specialty pharmacy navigation services

    SUMMARY: Reports to the Manager of Specialty Pharmacy Clinical Services. The Manager of Specialty Pharmacy Navigation Services provides operational, strategic, and people leadership for the Specialty...

    onsite, Providence, RI, United States
    $91k – $150k/yrFull TimeLead / Manager
  • Topgolf

    Topgolf

    6 days ago

    Facilities associate

    Job Responsibilities Perform routine inspections and maintenance tasks on facilities equipment. Monitor inventory of facility supplies and materials. Assist in setting up and arranging meeting rooms...

    onsite, Providence, RI, United States
    $38k – $42k/yrPart TimeJunior (<2 years)
  • Five Below

    Five Below

    6 days ago

    Full time support lead

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited...

    onsite, Providence, RI, United States
    $34k/yrFull TimeLead / Manager
  • Domino's

    Domino's

    7 days ago

    Customer service rep(03907) - 526 broad street

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush...

    onsite, Providence, RI, United States
    Part TimeJunior (<2 years)
  • Walgreens

    Walgreens

    8 days ago

    Customer service associate

    JOB DESCRIPTION Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • State of careers Rhode Island

    State of careers Rhode Island

    9 days ago

    Clerical

    Department Office of the Public Defender Division Clerical/Administrative Support/Data Entry Salary $19.81 - $19.81 Job Profile JC-03240001-99 - Clerical (Non-Union Executive Branch) Scheduled Work...

    onsite, Providence, RI, United States
    $40k/yrPart TimeJunior (<2 years)
  • First Realty Management Corp

    First Realty Management Corp

    10 days ago

    Assistant property manager - apartments

    DESCRIPTION: A family-owned and privately held property management company, First Realty Management has more than 70 years of experience with the industry knowledge to match. We combine the resources...

    onsite, Providence, RI, United States
    Full TimeMiddle (2-4 years)
  • Citi Trends

    Citi Trends

    10 days ago

    Assistant manager

    Citi Trends is looking for a dedicated Assistant Store Manager to join our team at one of the largest chains in the value-priced urban apparel industry. We’re growing, so if you’ve ever wanted a...

    onsite, Providence, RI, United States
    Full TimeLead / Manager
  • EY

    EY

    13 days ago

    Sap - is-u customer service manager - consulting - location open

    Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...

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    $143k – $297k/yrFull TimeLead / Manager
  • Rhode Island School of Design

    Rhode Island School of Design

    13 days ago

    Senior library assistant, circulation & serials

    Job Summary Rhode Island School of Design (RISD) seeks a Senior Library Assistant, Circulation & Serials to join Fleet Library. The Senior Library Assistant is responsible for processing and...

    onsite, Providence, RI, United States
    Full TimeSenior (5+ years)
  • Brown Medicine

    Brown Medicine

    15 days ago

    Uc analyst

    SUMMARY: Under the direction of the Manager of Network Engineering and general supervision of senior staff, the incumbent is responsible for the configuration, implementation, and operational...

    onsite, Providence, RI, United States
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  • City of Providence

    City of Providence

    16 days ago

    2026 ticket seller

    Ticket Seller Part-Time Seasonal | Winter 2026-2027 City Center Rink is located in the heart of downtown Providence between Biltmore Park and Burnside Park. It is part of the Providence Parks system...

    onsite, Providence, RI, United States
    $38k/yrPart TimeJunior (<2 years)
  • City of Providence

    City of Providence

    16 days ago

    2026 team lead city center rink

    Team Lead Part-Time Seasonal | Winter 2026-2027 City Center Rink is located in the heart of downtown Providence between Biltmore Park and Burnside Park. It is part of the Providence Parks system and...

    onsite, Providence, RI, United States
    $40k – $44k/yrPart TimeLead / Manager
  • GREEN & SPIEGEL US LLC

    GREEN & SPIEGEL US LLC

    16 days ago

    Business immigration case manager

    Oversee case production operations, including the drafting of client and legal correspondence documents. Leading case status team meetings with junior and senior Case Coordinators as needed and...

    onsite, Providence, RI, United States
    Full TimeLead / Manager
  • Brown Medicine

    Brown Medicine

    16 days ago

    Client technologies tech

    SUMMARY: Under the general supervision of the management of Infrastructure Services, provides computer or device hardware, software, and local area network support to assure a high value, widely...

    onsite, Providence, RI, United States
    $57k – $94k/yrFull TimeJunior (<2 years)
  • Jackson Hewitt - CLP

    Jackson Hewitt - CLP

    16 days ago

    Client support associate

    Benefits: Earned Wage Access Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development We are looking for someone who thrives in a welcoming, customer...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Rhode Island School of Design

    Rhode Island School of Design

    16 days ago

    Temporary sales associate

    Job Summary The RISD Store seeks temporary sales associates to provide assistance to students. The workweek consists of a schedule of 16-35 hours per week. Interested applicants must be willing to...

    onsite, Providence, RI, United States
    Part TimeJunior (<2 years)
  • Fisher Auto Parts

    Fisher Auto Parts

    18 days ago

    Counter sales - full time

    Full-Time Employees are eligible for: On the job training Competitive Benefits Health, Vision & Dental benefits Paid Time Off Program Paid Holidays 401(k) Retirement Savings Plan Life Insurance...

    onsite, Providence, RI, United States
    $32k – $50k/yrFull TimeJunior (<2 years)
  • JD Sports Fashion

    JD Sports Fashion

    21 days ago

    Jd associate - providence place - providence, ri

    At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the...

    onsite, Providence, RI, United States
    $32k/yrPart TimeJunior (<2 years)
  • Brown University

    Brown University

    22 days ago

    Customer service team lead and key holder

    Job Description: Customer Service Team Lead and Key Holder The Customer Service Team Lead / Key Holder supports daily store operations by assisting management, providing leadership to the customer...

    onsite, Providence, RI, United States
    Part TimeLead / Manager
  • Dorcas International

    Dorcas International

    23 days ago

    Case manager

    Case Manager If you like to take a direct role in linking clients to services and resources they need, as well as be a major part of a support team, perhaps Dorcas International is the place for you....

    onsite, Providence, RI, United States
    $46k/yrFull TimeJunior (<2 years)
  • Equus

    Equus

    23 days ago

    Program manager, supportive services

    Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Providence Housing Authority

    Providence Housing Authority

    23 days ago

    Management aide

    Purpose: To provide complex clerical assistance to Manager and as assigned, to perform similar duties within class throughout the agency. The position involves word processing, filing and maintaining...

    onsite, Providence, RI, United States
    Part TimeJunior (<2 years)
  • Providence College

    Providence College

    23 days ago

    It service desk manager

    Conducted under the auspices of the Dominican Friars, Providence College is a Catholic, Dominican, liberal arts institution of higher education and a community committed to academic excellence in...

    onsite, Providence, RI, United States
    $81k – $86k/yrFull TimeLead / Manager
  • Penney OpCo LLC

    Penney OpCo LLC

    23 days ago

    Omnichannel associate - providence mkt place

    As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales,...

    onsite, Providence, RI, United States
    $26k – $32k/yrPart TimeJunior (<2 years)
  • Hertz

    Hertz

    24 days ago

    Manager trainee

    A Day in the Life: Hertz Local Edition (HLE) is focused on delivering flexible, local rental solutions to a wide range of customers outside of our airport hubs. Our team is built on leadership,...

    onsite, Providence, RI, United States
    $35k/yrFull TimeEntry with Degree
  • Viridian Staffing

    Viridian Staffing

    24 days ago

    Office manager

    Viridian Staffing’s Client is currently seeking an Office Manager, preferably with experience in both a retail and manufacturing environment in the Cannabis industry, to help manage a busy cannabis...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Brown Medicine

    Brown Medicine

    a month ago

    Senior it operations center analyst

    SUMMARY: The Network Operation Center (NOC) has three main roles: To ensure maximum possible service availability and performance; To provision customer network services on core equipment; To provide...

    onsite, Providence, RI, United States
    $68k – $112k/yrFull TimeSenior (5+ years)
  • Spencer Gifts

    Spencer Gifts

    a month ago

    Assistant store manager - spencer's

    Hourly rate ranges from $18.00 to $18.25 and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty...

    onsite, Providence, RI, United States
    $36k/yrFull TimeJunior (<2 years)
  • Walgreens

    Walgreens

    a month ago

    Shift lead

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    onsite, Providence, RI, United States
    Part TimeLead / Manager
  • Casino and

    Casino and

    a month ago

    Systems engineer

    Responsibilities: Resolve complex escalated issues through advanced troubleshooting and root cause analysis. Provide timely onsite and remote support to corporate users, VIPs, and senior...

    onsite, Providence, RI, United States
    $75k – $85k/yrFull TimeJunior (<2 years)
  • Level99 Entertainment

    Level99 Entertainment

    a month ago

    Support

    WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about...

    onsite, Disney Springs, FL, United States
    $14k/yrPart TimeJunior (<2 years)
  • Level99 Entertainment

    Level99 Entertainment

    a month ago

    Entertainment team lead

    WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about...

    onsite, Disney Springs, FL, United States
    $36k – $38k/yrFull TimeLead / Manager

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