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  5. Onsite It Support Manager jobs in Providence, Rhode Island, USA

Onsite It Support Manager jobs in Providence, Rhode Island, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Aug 23, 2025

IT Support Manager On-Site Jobs in Providence — Lead Local Tech Teams

Providence companies are actively searching for a skilled it support manager to strengthen their technology operations and keep business-critical systems running smoothly. This on-site role offers 77 open positions for professionals ready to lead help desk teams and streamline IT service delivery in a hands-on environment. With growing demand across Rhode Island's business sector, this is an excellent time to explore it support manager vacancies in the region.

Successful candidates typically bring strong troubleshooting abilities, solid knowledge of network infrastructure, and hands-on experience managing help desk operations. Familiarity with ticketing systems, hardware and software support, and vendor coordination is essential, along with the leadership skills needed to mentor technicians and resolve escalated issues efficiently. Excellent communication and organizational skills help ensure smooth collaboration across departments, while a proactive approach to problem-solving keeps systems secure and operational.

On-site work remains the standard for this position, since hands-on hardware management, in-person team supervision, and direct end-user support are central to the role. Providence's expanding business landscape, including healthcare, education, and finance sectors, continues to fuel steady demand for experienced IT leadership. Employers throughout Rhode Island are increasingly looking to hire a it support manager who can maintain reliable infrastructure while supporting hybrid and in-office staff alike.

If you're ready to advance your career and make a real impact, now is a great time to explore current it support manager positions available through Global Work AI. Skilled professionals will find rewarding opportunities that match their expertise and leadership potential. Take the next step and discover how your experience can shape the future of IT support in Providence.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the typical salary range for an it support manager in Providence?

    In Providence, Rhode Island, compensation for an IT Support Manager commonly falls around the mid-$80,000s to low-$120,000s, with larger employers or more complex environments paying above that range. Local salaries shift based on team size, service desk scope, infrastructure responsibility, and whether the role includes budgeting or vendor oversight. In the Providence market, public sector, healthcare, education, and financial services can all influence pay differently. Reviewing current listings and comparing benefits, bonus potential, and on-site expectations will give a clearer picture of total value.
  • What qualifications and certifications are needed for an it support manager role?

    Most employers look for a bachelor’s degree in information technology, computer science, or a related field, plus several years of hands-on support experience. For an it support manager, certifications can strengthen a profile, especially CompTIA A+, Network+, ITIL, Microsoft certifications, or Cisco credentials when networking is part of the scope. In Providence, Rhode Island, organizations often value proven leadership as much as formal training, since the role usually blends technical oversight with people management. Check recent postings to see which credentials appear most often in your target industry.
  • What are the main responsibilities of an it support manager in an on-site role?

    Day-to-day work usually centers on keeping local systems reliable and staff productive. An on-site it support manager in Providence may oversee help desk operations, assign tickets, handle escalations, coordinate hardware refreshes, manage onboarding and offboarding, and maintain service standards across the office. Because the role is on-site, quick in-person troubleshooting, device setup, conference room support, and coordination with facilities or security teams often matter more than in remote positions. Employers may also expect reporting, process improvement, and vendor contact, so it helps to compare responsibilities across listings.
  • What technical skills are most important for an it support manager?

    Strong troubleshooting across Windows and macOS environments is usually essential, along with familiarity with networking basics such as DNS, DHCP, VPNs, and Wi-Fi. For an it support manager, cloud tools, endpoint management, identity platforms like Active Directory or Entra ID, and ticketing systems such as ServiceNow or Jira are often important. In Providence, Rhode Island, many employers also expect clear knowledge of security practices, hardware lifecycle management, and user access control. The best candidates pair technical depth with the ability to translate issues into simple guidance, so it’s worth matching skills to current openings.
  • What does the hiring process usually look like for an it support manager position?

    The process often starts with a recruiter screen, followed by interviews with IT leadership, operations, or hiring managers. Candidates for an it support manager role in Providence may then complete a technical discussion, a scenario-based exercise, or questions about team leadership, incident response, and service metrics. Some employers also include a culture-fit conversation or reference checks before an offer. Because the role is on-site, they may ask about commuting, schedule flexibility, and in-person support coverage. Reviewing the interview sequence in similar Rhode Island listings can help you prepare for each step.
  • What types of companies hire it support managers in Providence, and what industry-specific requirements should I expect?

    Providence employers span healthcare systems, universities, state agencies, nonprofits, manufacturers, and professional services firms, each with different priorities. In regulated settings, an it support manager may need familiarity with HIPAA, FERPA, PCI, or internal audit practices, while manufacturing groups may emphasize plant-floor uptime and device reliability. Financial organizations often expect stronger documentation and security awareness. Because Providence has a mix of public and private employers, on-site support can range from end-user service to infrastructure coordination. Comparing industries side by side will show which requirements align with your background.
  • What career growth opportunities are available after working as an it support manager?

    This role can lead to broader leadership paths such as IT operations manager, desktop services manager, service delivery manager, or director of IT support. Some professionals in Providence, Rhode Island, move into infrastructure, cybersecurity operations, or enterprise systems once they build experience managing teams and service performance. An it support manager also develops transferable strengths in budgeting, vendor oversight, and process design, which can open doors to larger technology leadership roles. Tracking the responsibilities in higher-level listings can help you plan the next step and identify skills to build now.

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77 jobs found

  • Macy's

    Macy's

    2 days ago

    At your service captain, providence place - full time

    Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and...

    onsite, Providence, RI, United States
    Full TimeEntry with Degree
  • Fisher Auto Parts

    Fisher Auto Parts

    4 days ago

    Counter sales - full time

    Full-Time Employees are eligible for: On the job training Competitive Benefits Health, Vision & Dental benefits Paid Time Off Program Paid Holidays 401(k) Retirement Savings Plan Life Insurance...

    onsite, Providence, RI, United States
    $32k – $50k/yrFull TimeJunior (<2 years)
  • Brown Medicine

    Brown Medicine

    6 days ago

    Room service call center representative - per diem

    SUMMARY: Under the general supervision of the Clinical Nutrition Director and Food Service Supervisor, the Room Service Call Representative is responsible for communicating effectively, timely, and...

    onsite, Providence, RI, United States
    $40k/yrPart TimeJunior (<2 years)
  • Boscov’s

    Boscov’s

    7 days ago

    Seasonal customer service desk- full time

    Seasonal Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation’s leading...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • JD Sports Fashion

    JD Sports Fashion

    7 days ago

    Jd associate - providence place - providence, ri

    At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the...

    onsite, Providence, RI, United States
    $32k/yrPart TimeJunior (<2 years)
  • Brown Medicine

    Brown Medicine

    8 days ago

    Information desk greeter

    SUMMARY: Under general supervision of the Manager of Volunteer and Customer Services, and within hospital and department policies and procedures, greets, assists, and directs visitors, patients, and...

    onsite, Providence, RI, United States
    $36k – $50k/yrPart TimeJunior (<2 years)
  • Brown University

    Brown University

    8 days ago

    Customer service team lead and key holder

    Job Description: Customer Service Team Lead and Key Holder The Customer Service Team Lead / Key Holder supports daily store operations by assisting management, providing leadership to the customer...

    onsite, Providence, RI, United States
    Part TimeLead / Manager
  • Dorcas International

    Dorcas International

    9 days ago

    Case manager

    Case Manager If you like to take a direct role in linking clients to services and resources they need, as well as be a major part of a support team, perhaps Dorcas International is the place for you....

    onsite, Providence, RI, United States
    $46k/yrFull TimeJunior (<2 years)
  • Equus

    Equus

    9 days ago

    Program manager, supportive services

    Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Providence Housing Authority

    Providence Housing Authority

    9 days ago

    Management aide

    Purpose: To provide complex clerical assistance to Manager and as assigned, to perform similar duties within class throughout the agency. The position involves word processing, filing and maintaining...

    onsite, Providence, RI, United States
    Part TimeJunior (<2 years)
  • Providence College

    Providence College

    9 days ago

    It service desk manager

    Conducted under the auspices of the Dominican Friars, Providence College is a Catholic, Dominican, liberal arts institution of higher education and a community committed to academic excellence in...

    onsite, Providence, RI, United States
    $81k – $86k/yrFull TimeLead / Manager
  • Viridian Staffing

    Viridian Staffing

    10 days ago

    Office manager

    Viridian Staffing’s Client is currently seeking an Office Manager, preferably with experience in both a retail and manufacturing environment in the Cannabis industry, to help manage a busy cannabis...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Brown Medicine

    Brown Medicine

    12 days ago

    Senior it operations center analyst

    SUMMARY: The Network Operation Center (NOC) has three main roles: To ensure maximum possible service availability and performance; To provision customer network services on core equipment; To provide...

    onsite, Providence, RI, United States
    $68k – $112k/yrFull TimeSenior (5+ years)
  • Spencer Gifts

    Spencer Gifts

    12 days ago

    Assistant store manager - spencer's

    Hourly rate ranges from $18.00 to $18.25 and is dependent upon qualifications and experience. Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty...

    onsite, Providence, RI, United States
    $36k/yrFull TimeJunior (<2 years)
  • Walgreens

    Walgreens

    12 days ago

    Shift lead

    JOB DESCRIPTION Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for...

    onsite, Providence, RI, United States
    Part TimeLead / Manager
  • Care New England Health System

    Care New England Health System

    13 days ago

    Assistant manager i / nurse act i engagement & diversion team

    Job Summary The Providence Center Assistant Manager I CCBHC / Nurse ACT I Engagement & Diversion Team supports daily operations for their team, including staff supervision, scheduling, performance...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Casino and

    Casino and

    14 days ago

    Systems engineer

    Responsibilities: Resolve complex escalated issues through advanced troubleshooting and root cause analysis. Provide timely onsite and remote support to corporate users, VIPs, and senior...

    onsite, Providence, RI, United States
    $75k – $85k/yrFull TimeJunior (<2 years)
  • Level99 Entertainment

    Level99 Entertainment

    14 days ago

    Entertainment team lead

    WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about...

    onsite, Disney Springs, FL, United States
    $36k – $38k/yrFull TimeLead / Manager
  • Concentra

    Concentra

    14 days ago

    Pt support specialist

    Overview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our...

    onsite, Providence, RI, United States
    $37k – $48k/yrFull TimeJunior (<2 years)
  • Extra Space Storage

    Extra Space Storage

    16 days ago

    Assistant store manager

    -Will work between multiple stores in the district. -This location is closed on Sundays. -Pay range $16.50-$18.50/hr The Assistant Store Manager plays a pivotal role in supporting the daily...

    onsite, Providence, RI, United States
    $33k – $37k/yrFull TimeJunior (<2 years)
  • Ariston Group

    Ariston Group

    16 days ago

    Sales support

    In the United States, Ariston is a leading manufacturer of premium, high efficiency, and high-quality heating and water heating solutions for residential and commercial applications in North America....

    onsite, Providence, RI, United States
    Full TimeSenior (5+ years)
  • Domino's

    Domino's

    20 days ago

    Assistant manager(03907) - 526 broad street

    Job Description ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you...

    onsite, Providence, RI, United States
    Full TimeEntry with Degree
  • European Wax Center

    European Wax Center

    21 days ago

    Guest service associate

    Job Details: Job Location: RI - Providence - Providence, RI Position Type: Part Time/Full Time Education Level: High School Salary Range: $16.00 - $18.00 Base + Commission/month Travel Percentage:...

    onsite, Providence, RI, United States
    $32k – $36k/yrFull TimeJunior (<2 years)
  • Hertz

    Hertz

    21 days ago

    Manager trainee

    A Day in the Life: Hertz Local Edition (HLE) is focused on delivering flexible, local rental solutions to a wide range of customers outside of our airport hubs. Our team is built on leadership,...

    onsite, Providence, RI, United States
    $35k/yrFull TimeEntry with Degree
  • Level99 Entertainment

    Level99 Entertainment

    21 days ago

    Venue technician - themed entertainment opening team!

    WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about...

    onsite, Disney Springs, FL, United States
    $40k – $50k/yrFull TimeJunior (<2 years)
  • FAMILY SERVICE OF RHODE ISLAND INC

    FAMILY SERVICE OF RHODE ISLAND INC

    21 days ago

    Go team on-call and weekend liaison

    Job Details: Job Location: Thurbers Ave - Providence, RI Position Type: On-Call Education Level: Not Specified Salary Range: $22.00 - $27.35 Hourly Travel Percentage: Negligible Job Shift: Weekend...

    onsite, Providence, RI, United States
    $44k – $54k/yrPart TimeJunior (<2 years)
  • Core Development and Management-Planet Fitness

    Core Development and Management-Planet Fitness

    21 days ago

    Member services representative

    Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. Through our...

    onsite, Providence, RI, United States
    Part TimeJunior (<2 years)
  • CROSSROADS RHODE ISLAND

    CROSSROADS RHODE ISLAND

    22 days ago

    Case manager

    Case Manager Reports to: TBD Location: Providence, RI Purpose: Provide community-based support to individuals and/or families who have experienced homelessness. Case Managers work with people where...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • FAMILY SERVICE OF RHODE ISLAND INC

    FAMILY SERVICE OF RHODE ISLAND INC

    22 days ago

    Youth support partner/community engagement specialist

    Job Details: Job Location: Residential Programs - Providence, RI Position Type: Full-Time/Part-Time Education Level: High School Salary Range: $23.00 - $28.60 Hourly Travel Percentage: Up to 50% Job...

    onsite, Providence, RI, United States
    $46k – $56k/yrFull TimeJunior (<2 years)
  • Acosta

    Acosta

    22 days ago

    Operations support center manager-cpg

    A leadership position responsible for developing and maintaining a support structure for Field Support employees. The Field Support Supervisor ensures execution of department and individual employee...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Walgreens

    Walgreens

    23 days ago

    Customer service associate

    JOB DESCRIPTION Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Santander

    Santander

    23 days ago

    Manager sales support

    Manager Sales Support It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our...

    onsite, Providence, RI, United States
    $71k – $120k/yrFull TimeSenior (5+ years)
  • Domino's

    Domino's

    23 days ago

    Customer service rep(03907) - 526 broad street

    Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush...

    onsite, Providence, RI, United States
    Full TimeJunior (<2 years)
  • Encore Global

    Encore Global

    a month ago

    Event technician, audio visual (part time) - providence marriott downtown

    Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This...

    onsite, Providence, RI, United States
    Part TimeEntry with Degree
  • Store Space Self Storage

    Store Space Self Storage

    a month ago

    Floating assistant store manager

    Welcome and thank you for your interest in joining our team! We’re excited that you’re considering a career with us. At Store Space, we’re always looking for individuals who bring passion, integrity,...

    onsite, Central Falls, RI, United States
    $32k – $40k/yrFull TimeJunior (<2 years)
  • Chisholm Chisholm & Kilpatrick LTD

    Chisholm Chisholm & Kilpatrick LTD

    a month ago

    Senior it associate

    Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other...

    onsite, Providence, RI, United States
    $72k – $75k/yrFull TimeSenior (5+ years)
  • Level99 Entertainment

    Level99 Entertainment

    a month ago

    Support

    WHO WE ARE Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about...

    onsite, Disney Springs, FL, United States
    $13k/yrPart TimeJunior (<2 years)
  • A

    Apply for the Support Staff job

    a month ago

    Support staff job

    Join the Team at Bacaro as Support Staff! Are you ready to be part of a dynamic team at one of Providence’s most beloved restaurants? Bacaro Restaurant is looking for motivated, personable, and...

    onsite, Providence, RI, United States
    $32k – $50k/yrFull TimeJunior (<2 years)
  • American Airlines

    American Airlines

    a month ago

    Customer service manager, airport customer experience

    Customer Service Manager, Airport Customer Experience Location: Theodore F. Green State Apt (PVD-TRML) Cities: Providence - RI Requisition ID: 88233 This job will continue to be posted until at least...

    onsite, Providence, RI, United States
    $51k – $87k/yrFull TimeJunior (<2 years)
  • Destination Pet, LLC

    Destination Pet, LLC

    a month ago

    Customer service representative (flexible working hours)

    Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of...

    onsite, Providence, RI, United States
    $32k – $34k/yrPart TimeEntry with Degree

10,000,000+ more jobs available!