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  3. IT Support Manager

Onsite It Support Manager jobs in Pennsylvania, USA

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On-Site IT Support Manager Jobs — Now Hiring in Pennsylvania

IT support manager on-site jobs are becoming increasingly available across Pennsylvania as local businesses modernize their technology infrastructure. With 500+ open positions currently available, employers are eager to bring on a dedicated leader who can manage help desk teams and ensure seamless daily operations for growing organizations.

Successful candidates typically bring strong troubleshooting skills, experience managing help desk teams, and solid knowledge of network administration, hardware support, and ticketing systems. Familiarity with Windows and macOS environments, cloud platforms, and cybersecurity practices is valued, along with strong leadership and communication abilities needed to coordinate across departments and mentor junior technicians.

On-site IT manager roles in Pennsylvania often involve overseeing technical staff, hardware inventory, and network security within offices, healthcare facilities, or schools. As companies invest in modern technology infrastructure, the regional market shows steady demand for experienced leaders who thrive in hands-on, collaborative environments and value close teamwork with end users.

If you're ready to advance your career, explore the latest IT support manager vacancies through Global Work AI. Whether you're an experienced leader or growing into management, now is the time to apply and help a Pennsylvania organization hire an IT support manager who can drive lasting success with Global Work AI.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Pennsylvania?

    In Pennsylvania, compensation for an it support manager typically falls around the mid-$80,000s to low-$110,000s, with stronger offers in larger metro areas such as Philadelphia and Pittsburgh. Pay depends on years in leadership, team size, infrastructure scope, and whether the role supports regulated or multi-site operations. Total compensation can rise with bonuses and on-call expectations. Checking current Pennsylvania listings and comparing nearby IT leadership roles can give a sharper picture of market rates.
  • What skills and qualifications are required for an it support manager role?

    Employers usually look for several years in technical support or desktop services, plus experience leading people, setting priorities, and coaching staff. A bachelor’s degree in information technology, computer science, or a related field is often preferred, though strong hands-on experience can matter just as much. Key skills include troubleshooting, customer service, vendor coordination, documentation, and clear communication. Familiarity with Windows, Microsoft 365, networking basics, and ITIL-style processes is often valued in Pennsylvania hiring. Reviewing similar leadership roles can help you benchmark your background.
  • What does an it support manager do on a daily basis?

    The day often starts with reviewing open tickets, service levels, and any urgent escalations. An it support manager then assigns work, helps resolve complex user issues, checks system health, and keeps communication flowing between support staff, end users, and other IT teams. In Pennsylvania offices, the role may also involve coordinating hardware refreshes, access requests, and training for local employees. A typical schedule blends hands-on problem solving with planning, so it helps to compare daily duties across related support leadership jobs.
  • What are the main responsibilities of an it support manager in an on-site office environment?

    In an on-site setting, the focus is on keeping employees productive while equipment, network access, and meeting spaces stay reliable. That includes supervising the support desk, handling escalations in person, managing workstation setup, printer and AV issues, and coordinating with facilities or security when needed. An it support manager in Pennsylvania may also oversee onboarding for new hires, inventory control, and physical asset tracking across one or more offices. Looking at office-based listings can clarify how hands-on the role is.
  • What tools, ticketing systems, and infrastructure experience should an it support manager have?

    Most employers expect comfort with service platforms such as ServiceNow, Jira Service Management, Zendesk, or Freshservice, along with reporting and queue management. Experience supporting Microsoft 365, Active Directory, VPN access, endpoint protection, laptops, mobile devices, and basic networking is usually important. Knowledge of imaging, patching, asset management, and remote-support tools can also help, even in an on-site Pennsylvania workplace. Strong candidates often know how to work across modern office infrastructure and can compare tool stacks before interviewing.
  • What is the hiring process for an it support manager position in Pennsylvania?

    The process often begins with an application review, followed by one or more interviews that may include the IT director, HR, and future team members. Candidates are commonly asked about leadership style, incident response, customer service, and past support metrics. Some Pennsylvania employers add a technical discussion or scenario-based exercise to test judgment under pressure. References and background checks are also common, especially for roles with access to sensitive systems. Reviewing job descriptions closely can help you prepare for each stage.
  • What career growth opportunities are available after working as an it support manager?

    Many professionals move into senior support leadership, service desk management, end-user computing, or IT operations roles after building experience in this position. Others branch into infrastructure management, systems administration, project management, or service delivery leadership, especially in larger Pennsylvania organizations. With broader business exposure, the path can lead toward IT director, operations manager, or even CIO-track responsibilities. Strengthening process, budgeting, and cross-functional planning skills usually expands options, so it is worth comparing these roles as you map your next step.

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500+ jobs found

  • Fairmount Park, Inc.

    Fairmount Park, Inc.

    2 days ago

    It systems analyst

    About Us Fairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming...

    onsite, Summit Township, PA, United States
    $50k/yrFull TimeLead / Manager
  • RHA Health Services, LLC

    RHA Health Services, LLC

    2 days ago

    Direct support professional/ft - tues to sat 3p - 11p

    We are hiring for: Direct Support Professional/FT - Tues to Sat 3p - 11p Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real...

    onsite, Bensalem, Pennsylvania, United States
    Full TimeEntry with Degree
  • UGI Corporation

    UGI Corporation

    2 days ago

    Customer support tactical team supervisor

    Requisition Number: 30949 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential,...

    onsite, Upper Merion Township, PA, United States
    Full TimeLead / Manager
  • TERRAPIN HOUSE INC

    TERRAPIN HOUSE INC

    6 days ago

    Part time enhanced support staff with possible additional hours

    Benefits: Competitive salary Flexible schedule Enhanced Support Staff – Monday Afternoons & PRN Monday, 2:00–6:00 PM | Additional PRN Hours Available Are you looking for a flexible schedule and a...

    onsite, East Marlborough Township, PA, United States
    Part TimeJunior (<2 years)
  • Heeter Printing Co

    Heeter Printing Co

    9 days ago

    Client service specialist - print & account management

    Heeter Printing is a top 100 Employer in Pittsburgh. We are a service leader among single-source providers of complex print, direct mail, fulfillment, and digital marketing to the healthcare,...

    onsite, Cecil Township, PA, United States
    Full TimeEntry with Degree
  • ServiceLink

    ServiceLink

    12 days ago

    Desktop support specialist, information technology

    Overview Are you motivated to take your experience to the next level? ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support...

    onsite, Moon Twp, PA, United States
    Full TimeJunior (<2 years)
  • Widget Financial

    Widget Financial

    13 days ago

    Itm teller

    Our ITM tellers provide members with complete service while cross-selling other products and services. This person must be able to act with good judgment, courtesy, tact, patience and maintain...

    onsite, Lawrence Park Township, PA, United States
    Full TimeJunior (<2 years)
  • 84 Lumber Company

    84 Lumber Company

    13 days ago

    Associate it service desk analyst

    Overview The Associate IT Service Desk Analyst will be a member of the 84 Lumber THQ Service Desk team, providing procedural and First Level technical support to THQ, Store and Plant associates for...

    onsite, Eighty Four, PA, United States
    Full TimeJunior (<2 years)
  • JPC Partners

    JPC Partners

    15 days ago

    Level 1 it support analyst

    JPC Partners is seeking a Level 1 IT Support Analyst to join a well-established professional services organization in Philadelphia. This is an excellent opportunity for an IT support professional who...

    onsite, Philadelphia, PA, United States
    Full TimeJunior (<2 years)
  • GSB Solutions

    GSB Solutions

    15 days ago

    Support engineer usa

    Support Engineer – Main Responsibilities Provide full-time technical support for long-term projects, Monday through Friday. Execute IMAC activities (Install, Move, Add, and Change) for IT hardware...

    onsite, Kutztown, PA, United States
    Part TimeJunior (<2 years)
  • Sigma Information Group

    Sigma Information Group

    15 days ago

    Onsite it support technician - pennsylvania

    JOB SUMMARY Sigma is seeking an Onsite IT Support Technician contractor to serve as the in-person technology resource at one of our client sites. In this role, you will provide hands-on...

    onsite, Yardley, PA, United States
    Full TimeMiddle (2-4 years)
  • Chobani

    Chobani

    15 days ago

    Senior it technician

    Summary The Sr. IT Technician role provides excellent onsite Tier 1 and Tier 2 IT support directly to end users in our energetic office and manufacturing environments. IT Technicians troubleshoot and...

    onsite, Allentown, PA, United States
    $58k – $75k/yrFull TimeSenior (5+ years)
  • Women Against Abuse

    Women Against Abuse

    15 days ago

    Client support staff - part time

    Description & Responsibilities Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and...

    onsite, Philadelphia, PA, United States
    Part TimeJunior (<2 years)
  • IP House

    IP House

    15 days ago

    It administrator - erie

    Overview of the Role: The IT Administrator manages day-to-day IT operations for IP House’s highly distributed workforce and will work as part of a team with IT Administrators in different regions to...

    onsite, Erie, PA, United States
    Full TimeMiddle (2-4 years)
  • Latitude AI

    Latitude AI

    15 days ago

    Enterprise support i (contract)

    Latitude AI (lat.ai) is building the future of Ford’s autonomy roadmap to make travel safer, less stressful, and more enjoyable for everyone. Bringing this vision to scale, our fully in-house...

    onsite, Dearborn, MI, United States
    Full TimeJunior (<2 years)
  • Muschlitz Excavating, LLC

    Muschlitz Excavating, LLC

    15 days ago

    It fleet and social media coordinator

    About Muschlitz Founded in 1990 and based in Bath, Pennsylvania, Muschlitz Excavating is a full-service site development and excavation contractor serving commercial, industrial, municipal, and...

    onsite, Bath, PA, United States
    Full TimeJunior (<2 years)
  • Life'sWork of Western PA

    Life'sWork of Western PA

    16 days ago

    Employment support professional (full-time and part-time)

    Job Summary: Life'sWork of Western PA is currently hiring both full-time and part-time Direct Support Professionals. A Direct Support Professional at Life’sWork is responsible for supporting...

    onsite, Pittsburgh, PA, United States
    Part TimeJunior (<2 years)
  • Bell Socialization Services Inc.

    Bell Socialization Services Inc.

    16 days ago

    Case management assistant

    Job Description DUTIES AND RESPONSIBILITIES: The Case Management Assistant is responsible for assisting in the day-to day operations of the Next Door Office. Because of the nature of this Program, it...

    onsite, York, PA, United States
    Full TimeEntry with Degree
  • CMC Energy Services

    CMC Energy Services

    17 days ago

    Program support manager

    Job Description: JOB SUMMARY The Program Support Manager oversees and directs the operations of the Program Support function across multiple energy efficiency programs, ensuring efficient, accurate,...

    onsite, Hillsborough Township, NJ, United States
    $71k – $107k/yrFull TimeLead / Manager
  • Mattioni Plumbing, Heating & Cooling

    Mattioni Plumbing, Heating & Cooling

    17 days ago

    Hvac service manager

    The Role: The Service Manager serves as a catalyst for the next wave of technicians, championing our core values of delivering unparalleled 5-star customer service and operational excellence. This...

    onsite, Downingtown, PA, United States
    $68k/yrFull TimeJunior (<2 years)
  • Utility Keystone Trailer Sales

    Utility Keystone Trailer Sales

    17 days ago

    It support / systems administrator

    Our Values: Faith: Our foundation is faith. In everything we do, we do the right thing. Service: Our standard is service. Our customers receive uncommon service in every experience. Family: Our team...

    onsite, Manheim, PA, United States
    Full TimeJunior (<2 years)
  • Philips

    Philips

    18 days ago

    It service desk analyst i

    Job Title IT Service Desk Analyst I Job Description IT Service Desk Analyst I Resolve technical issues and empower users by delivering timely application support, training, and problem resolution...

    onsite, Malvern, PA, United States
    $48k – $77k/yrFull TimeJunior (<2 years)
  • Transamerica

    Transamerica

    18 days ago

    It client service lead – executive/vip support

    Job Family IT - General About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents...

    onsite, Philadelphia, PA, United States
    $82k – $96k/yrFull TimeSenior (5+ years)
  • EnerSys Delaware Inc.

    EnerSys Delaware Inc.

    18 days ago

    Senior manager customer quality

    EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and...

    onsite, Reading, PA, United States
    Full TimeSenior (5+ years)
  • University of Pennsylvania

    University of Pennsylvania

    18 days ago

    Client care manager, undergraduate admissions

    University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school...

    onsite, Philadelphia, PA, United States
    $42k – $65k/yrFull TimeLead / Manager
  • Red Nucleus

    Red Nucleus

    19 days ago

    It service technician

    Job Summary The IT Service Technician provides technical support to employees in both onsite and remote environments. This role is responsible for installing, maintaining, and troubleshooting...

    onsite, Lower Makefield Township, PA, United States
    Full TimeMiddle (2-4 years)
  • Dollar Tree

    Dollar Tree

    19 days ago

    Part time assistant manager i

    We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with...

    onsite, Southampton, PA, United States
    Part TimeNo Skills
  • Hollywood Casino Morgantown

    Hollywood Casino Morgantown

    19 days ago

    Support analyst

    WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and...

    onsite, Caernarvon Township, PA, United States
    $41k/yrFull TimeMiddle (2-4 years)
  • Nokia

    Nokia

    19 days ago

    Ip technical project manager

    We're seeking a talented and motivated Technical Project Manager to join our team and support a key Nokia customer in Pittsburgh, PA. In this role, you'll be responsible for designing and developing...

    onsite, Pittsburgh, PA, United States
    Full TimeSenior (5+ years)
  • County of Blair

    County of Blair

    19 days ago

    Administrative support

    Employee resignation results in our search for an administrative support who is one of four staffers who support the day-to-day operations of the Juvenile Probation Office by performing functions...

    onsite, Hollidaysburg, PA, United States
    $28k/yrFull TimeJunior (<2 years)
  • Deloitte

    Deloitte

    22 days ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    22 days ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • CGI

    CGI

    23 days ago

    Aci mts support & configuration/development engineer - local to pittsburgh, pa

    Position Description: We are seeking an experienced ACI MTS Support and Configuration/Development Resource to provide expert level (L3) production support, configuration, and technical development...

    onsite, Pittsburgh, PA, United States
    $90k/yrFull TimeJunior (<2 years)
  • Signet Jewelers

    Signet Jewelers

    25 days ago

    Assistant store manager - banter by piercing pagoda - capital city mall

    We have many opportunities available on our other career site pages. Click here to link to our careers page! “Be More You” isn’t just our tagline, it’s our life’s mission – a way to help people...

    onsite, Camp Hill, PA, United States
    Full TimeJunior (<2 years)
  • PCA

    PCA

    25 days ago

    Sr customer service rep~s7220a~7373

    As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small...

    onsite, East Hempfield Township, PA, United States
    $54k – $81k/yrFull TimeSenior (5+ years)
  • Allegheny Contracting, LLC

    Allegheny Contracting, LLC

    25 days ago

    Operations administrative assistant

    About the Role: The Operations Administrative Assistant provides hands-on support for the organization’s day-to-day technology, administrative, and operational needs. This position manages the...

    onsite, Ridgway, PA, United States
    Full TimeNo Skills
  • Armstrong World Industries

    Armstrong World Industries

    25 days ago

    Service desk specialist job

    Primary location: Lancaster, Pennsylvania Relocation offered: No Employment status: Full-Time Travel: &lt;10% Non-compete: No Pay grade: The salary range for this role is $56,000 - $59,000. As a...

    onsite, Lancaster, PA, United States
    $56k – $59k/yrFull TimeJunior (<2 years)
  • Orrstown Bank

    Orrstown Bank

    25 days ago

    Systems administrator i

    Position Summary: Troubleshoot and resolve issues received via Help Desk phone line or ServiceNow electronic ticketing system; install operating system software, patches and upgrades; escalate system...

    onsite, York Township, PA, United States
    Full TimeJunior (<2 years)
  • OSS Health

    OSS Health

    a month ago

    Endpoint management tech

    At OSS Health, our mission is to continually strive to be the healthcare leader in quality, innovation and value. We make every effort to understand and exceed the expectations and needs of our...

    onsite, York Township, PA, United States
    Full TimeJunior (<2 years)

10,000,000+ more jobs available!