Operations administrative assistant

About the Role:

The Operations Administrative Assistant provides hands-on support for the organization’s day-to-day technology, administrative, and operational needs. This position manages the company’s mobile device lifecycle, provides Tier 1 technical support, assists with hardware deployment and employee training, and supports reporting, documentation, and other operational and administrative processes. The role serves as a reliable resource for employees, helping troubleshoot issues, coordinate solutions, and ensure technology and operational processes run smoothly. This position may require travel to job sites to provide onsite technology and operational support as needed.

Essential Functions:

• Manage the company’s mobile device lifecycle, including ordering, assigning, tracking, collecting, resetting, and preparing iPhones and iPads for employees.
• Monitor operational performance to identify areas for improvement or adjustments.
• Manage and maintain mobile device accounts, including user profiles, applications, and device assignments.
• Provide Tier 1 technology support and independently troubleshoot common device, application, password, connectivity, and other technology issues; escalate more complex issues as needed.
• Assist with computer hardware deployment, maintenance, employee technology training, and on-site technology support at company job sites.
• Maintain accurate technology, equipment, employee, and operational records and documentation.
• Assist with restoration invoicing, 360 job site video review and labeling, warehouse support, and other administrative and operational workflows.
• Review operational data and assist with monthly reporting.

Minimum Qualifications:

• Strong customer service, organization, documentation, and communication skills, with the ability to manage multiple priorities and protect confidential information.
• Strong technology proficiency, particularly with Apple iPhones and iPads, and Microsoft Programs.
• Ability to independently troubleshoot, research, and resolve basic hardware, software, application, and connectivity issues and appropriately escalate more complex problems.
• Detail oriented and self-motivated, with the ability to maintain accurate records, learn new systems and processes, and work effectively with minimal supervision.