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  5. Onsite It Support Manager jobs in Grand Rapids, Michigan, USA

Onsite It Support Manager jobs in Grand Rapids, Michigan, USA

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Aug 23, 2025

IT Support Manager On-Site Jobs: Grand Rapids Awaits Skilled Leaders

Grand Rapids companies are actively seeking a dependable IT support manager to oversee technical operations and guide help desk teams. With 262 open positions available, this on-site role offers a chance to make an immediate impact within a growing local tech ecosystem. Organizations across Michigan continue investing in reliable IT infrastructure, making this an excellent time to explore IT support manager jobs in Grand Rapids.

Successful candidates typically combine strong troubleshooting expertise with proven leadership abilities, guiding technicians through complex hardware and software issues. Employers look for experience managing ticketing systems, network security protocols, and vendor relationships, alongside excellent communication skills for training staff and coordinating cross-department projects. Familiarity with ITIL frameworks, cloud platforms, and remote monitoring tools strengthens a candidate's profile, especially under pressure.

In Grand Rapids, on-site IT support manager positions remain in steady demand as businesses prioritize hands-on infrastructure management and immediate response capabilities. Local manufacturers, healthcare providers, and financial firms increasingly hire an IT support manager present to resolve technical challenges and maintain secure networks. This consistent need reflects a broader regional trend toward strengthening in-house technology teams rather than relying solely on remote support.

If you are ready to lead a technical team and shape workplace technology, now is the perfect moment to pursue IT support manager vacancies in this Michigan city. Explore current opportunities through Global Work AI and take the next step toward a rewarding, hands-on career in IT leadership.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the salary range for an IT support manager in Grand Rapids?

    In Grand Rapids, a IT support manager typically earns a middle-market salary shaped by company size, industry, and scope of responsibility. Many employers in Michigan pay competitively for leaders who can support users, coordinate vendors, and keep systems stable; total pay often falls around the low- to mid-$90,000s, with stronger packages reaching into the low six figures for larger organizations. Bonuses, overtime rules, and benefits can shift the total value, so check current local postings and compare similar infrastructure roles before setting expectations.
  • What are the main responsibilities of an IT support manager on-site?

    Day-to-day work usually centers on keeping end users productive while maintaining a reliable office environment. An on-site IT support manager in Grand Rapids often oversees help desk operations, assigns tickets, troubleshoots hardware and network issues, manages device setup, and coordinates escalations with infrastructure or cybersecurity teams. You may also handle vendor communication, inventory, documentation, and staff coaching. In many Michigan workplaces, success depends on balancing fast response times with clear service standards, so reviewing current job ads can help you see how duties are weighted.
  • What qualifications and certifications are typically required for an IT support manager role?

    Employers commonly look for several years in IT support, desktop services, or systems administration, plus prior team leadership or project coordination. A bachelor’s degree in information technology, computer science, or a related field is often preferred, though strong experience can sometimes substitute. Well-known certifications such as CompTIA A+, Network+, ITIL, Microsoft certifications, or Cisco credentials can strengthen a profile for an IT support manager position. In Grand Rapids, companies may also value experience in manufacturing, healthcare, or logistics, so compare listings to see which background fits best.
  • What technical skills are most important for an IT support manager?

    Strong troubleshooting ability is essential, especially across Windows environments, Microsoft 365, identity management, endpoint tools, and basic networking. A effective IT support manager should understand ticketing systems, remote support platforms, printer and mobile device management, backup basics, and access controls. Familiarity with Active Directory, Entra ID, VPNs, and patching workflows is often useful in on-site roles. In Grand Rapids businesses, practical knowledge of mixed office and production environments can be a plus, so it helps to review job descriptions for the systems most often listed.
  • How does the hiring process for an IT support manager role usually work in Grand Rapids?

    The process often starts with an application review, followed by one or more interviews focused on leadership style, technical depth, and problem-solving. In Grand Rapids, employers may include a phone screen, a panel interview, and a practical discussion of real support scenarios or service metrics. Some organizations also ask about managing outages, prioritizing tickets, and coaching technicians. Background checks and reference calls are common, especially in regulated industries. If you are comparing opportunities, note how different employers weigh hands-on skills versus people management before moving to the next stage.
  • What work conditions should I expect in an on-site IT support manager role?

    Expect a structured office-based schedule with frequent interaction across departments and occasional urgency when systems fail. An on-site IT support manager in Michigan may spend time walking between desks, meeting rooms, server areas, and shared workspaces, so the role can be active rather than fully desk-bound. Hours are often aligned with business operations, but after-hours coverage may be needed for upgrades or incidents. In Grand Rapids, some employers also expect presence during seasonal peaks or plant schedules, so reviewing shift expectations early is helpful.
  • What career growth opportunities can an IT support manager expect in IT support and infrastructure management?

    This role can lead to broader leadership and technical operations paths over time. Many professionals move into IT service delivery, infrastructure manager, systems administration leadership, endpoint engineering, or help desk director positions. In larger Michigan organizations, the experience can also open doors to cloud operations, cybersecurity coordination, or enterprise support management. Because the role builds both people skills and operational judgment, it is a strong platform for advancement. Comparing related openings in Grand Rapids can help you map a next step that matches your strengths and long-term goals.

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262 jobs found

  • TEKsystems

    TEKsystems

    Today

    Service desk analyst

    Job Description Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Build rapport and elicit problem details from service desk customers. Escalate...

    onsite, Grand Rapids, MI, United States
    $48k/yrFull TimeJunior (<2 years)
  • Knitwell Group

    Knitwell Group

    Today

    Assistant manager

    About us Established in 1983 in a small Sanibel Island boutique filled with artfully stylish pieces, Chico’s has evolved to inspire accomplished women to embrace and express their individuality...

    onsite, Grand Rapids, MI, United States
    Full TimeNo Skills
  • Evolution

    Evolution

    Today

    Equipment support

    Company Description America’s 1st online casino is hiring! At Evolution, our talent is live, the players are virtual. Every day, thousands play with real money, from their mobile devices, on one of...

    onsite, Atlantic City, NJ, United States
    $36k/yrFull TimeJunior (<2 years)
  • T

    Tcs Usa

    2 days ago

    Sap hybris support analyst

    SAP Hybris Support Analyst Must Have Technical/Functional Skills SAP Commerce Cloud (Hybris) support and troubleshooting Java, J2EE, Spring Boot development/support knowledge REST APIs and...

    onsite, Grand Rapids, MI, United States
    Full TimeJunior (<2 years)
  • Padnos

    Padnos

    3 days ago

    Maintenance system administrator

    Overview In this role, you will serve as the company-wide administrator for the eMaint CMMS, owning system triage, user support, and hyper-care throughout the platform’s rollout. You will manage user...

    onsite, Grand Rapids, MI, United States
    Full TimeJunior (<2 years)
  • Independent Bank

    Independent Bank

    4 days ago

    It system analyst ii

    Be Proud, Be YOU, Be Independent! Are you an experienced Systems Analyst who is eager to grow their career in Financial Services? If so, we need you! At Independent Bank, we live our values of...

    onsite, Grand Rapids, MI, United States
    Full TimeMiddle (2-4 years)
  • Corewell Health

    Corewell Health

    5 days ago

    Client technology technician

    Job Summary Working alone or as part of a team under intermittent supervision, provides intermediate level technical support to members of the healthcare community with a focus on client...

    onsite, Grand Rapids, MI, United States
    Full TimeJunior (<2 years)
  • Mister Car Wash

    Mister Car Wash

    7 days ago

    Shift supervisor

    Working at Mister Car Wash is all about opportunity—to inspire a team, build relationships with customers, and have fun in a fast-paced environment. And with new stores in development, Mister is the...

    onsite, Grand Rapids, MI, United States
    Full TimeJunior (<2 years)
  • Grand River Aseptic Manufacturing, Inc.

    Grand River Aseptic Manufacturing, Inc.

    9 days ago

    Msat - finishing - product and process support specialist

    Manufacturing Science and Technology (MSAT) - Finishing - Product and Process Support Specialist Agility, Impact, Methodology. Do you exhibit these values and wish to be around others that do too? Do...

    onsite, Grand Rapids, MI, United States
    Full TimeMiddle (2-4 years)
  • Disher

    Disher

    10 days ago

    Technical support engineer - contract to hire

    Technical Support Engineer - Contract to Hire DISHER is seeking a Technical Support Engineer to serve as a resource for customers. This role is responsible for understanding customer challenges,...

    onsite, Grand Rapids, MI, United States
    Full TimeJunior (<2 years)
  • K Group Companies

    K Group Companies

    12 days ago

    Customer support engineer - level 1

    Customer Support Engineer - Level 1 About K Group Companies K Group Companies is a locally owned and operated master integrator headquartered in Grand Rapids, Michigan, with a proud history dating...

    onsite, Grand Rapids, MI, United States
    Full TimeMiddle (2-4 years)
  • TEKsystems

    TEKsystems

    12 days ago

    Desktop support it technician

    Job Description The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end-user...

    onsite, Grand Rapids, MI, United States
    $38k – $44k/yrFull TimeJunior (<2 years)
  • kate spade new york

    kate spade new york

    17 days ago

    Sales support associate iii

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful...

    onsite, Byron Center, MI, United States
    $30k – $39k/yrPart TimeJunior (<2 years)
  • Versiti, Inc.

    Versiti, Inc.

    20 days ago

    Student worker -information systems (mon-fri) flexible

    Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research...

    onsite, Grand Rapids, MI, United States
    Part TimeJunior (<2 years)
  • Alliance Residential Company

    Alliance Residential Company

    20 days ago

    Customer support technician ii

    CUSTOMER SUPPORT TECHNICIAN II Alliance Central Services Team (CST) Location: Grand Rapids, MI (On-Site only) This position will assist in customer support tickets across all Alliance’s partners....

    onsite, Grand Rapids, MI, United States
    Full TimeJunior (<2 years)
  • Fox Motors

    Fox Motors

    20 days ago

    It help dek

    The IT Help Desk role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user...

    onsite, Grand Rapids, MI, United States
    Full TimeJunior (<2 years)
  • KION

    KION

    21 days ago

    Technical support engineer

    This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction. This position is a blend of technical...

    onsite, Grand Rapids, MI, United States
    Full TimeJunior (<2 years)
  • Calvin University

    Calvin University

    a month ago

    Technology support specialist

    Job Description Job Title: Technology Support Specialist Department: Calvin Information Technology Reports To: Director of Technology Service and Experience SUMMARY The primary role of the Technology...

    onsite, Grand Rapids, MI, United States
    Full TimeJunior (<2 years)
  • KION

    KION

    a month ago

    Software support engineer

    Dematic is seeking a customer-focused and technically skilled Software Support Engineer to join our team. In this role, you will provide technical support for software solutions, helping customers...

    onsite, Grand Rapids, MI, United States
    $66k – $100k/yrFull TimeJunior (<2 years)
  • AutoZone

    AutoZone

    a month ago

    Assistant store manager

    AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked...

    onsite, Grand Rapids, MI, United States
    Full TimeNo Skills

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