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Sarah Jenkins
Onsite It Support Manager jobs in Worcester, Massachusetts, USA
Job type
Min. salary, $/year
Level
Worcester's growing business and healthcare sectors are driving steady demand for experienced technology leaders who can keep operations running smoothly. Employers across the region are actively hiring for 83 on-site IT support manager jobs in Worcester, offering the chance to lead help desk teams while shaping technology strategy from the ground up. This is an excellent opportunity for professionals seeking stability and growth within a collaborative, on-site environment.
Successful candidates typically bring strong troubleshooting expertise, leadership skills, and a solid understanding of network administration, ticketing systems, and hardware or software support. Employers reviewing it support manager positions often look for someone who can mentor junior technicians, manage vendor relationships, and communicate clearly with non-technical staff. Familiarity with ITIL frameworks, cybersecurity basics, and cloud-based infrastructure tools adds significant value, as does a proven record of improving response times and customer satisfaction across support operations.
On-site work remains the standard for this role in Worcester, where hands-on hardware management and direct staff supervision are essential to daily operations. Companies in manufacturing, education, and healthcare continue to hire a it support manager to oversee in-person technical teams and maintain critical systems without remote delays. The local job market reflects steady, long-term demand, making Massachusetts a strong region for professionals pursuing dependable, in-office technology leadership careers.
If you are ready to take the next step in your technology career, explore current it support manager vacancies and find the right fit for your skills. Global Work AI connects driven professionals with employers seeking capable, on-site leadership talent. Start your search today and discover how your experience can make an immediate impact in Worcester's thriving business community.
Laundry Capital
Manage wash, dry, and fold services while ensuring store cleanliness and operational efficiency. Supervise staff, provide guidance, and maintain adherence to company policies. Oversee inventory management and assist in daily operations to deliver exceptional customer service.
onsite, Worcester, MA, United States$40k/yrFull TimeJunior (<2 years)Citi Trends
Support daily store operations to meet sales goals and customer experience standards. Monitor sales activity, assist with inventory control, and ensure compliance with policies. Supervise store associates, assist with hiring and onboarding, and provide coaching and feedback to enhance performance.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)College of the Holy Cross
Support the Director and Associate Director in raising and stewarding planned gifts. Responsibilities include program reporting and analysis, managing a portfolio of open estates, coordinating paperwork, and assisting with marketing activities.
onsite, Worcester, MA, United States$58k – $62k/yrFull TimeNo Skills
Worcester Housing Authority
Provide clerical and customer service support, answer phones, greet visitors, and respond to inquiries. Maintain financial records, prepare deposits, and manage office files. Coordinate resident re-certification, prepare documents for tenant orientations, and assist with tenant move-ins and vacates.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)
AutoZone
Assist customers with automotive product selection, provide expert advice, and ensure positive interactions. Collaborate with team members to drive sales and maintain store operations. Manage inventory, restock merchandise, and follow point of sale procedures.
onsite, Worcester, MA, United StatesPart TimeJunior (<2 years)Family Dollar Store
Assist customers with inquiries and recommendations, manage sales transactions at the cash register, maintain cash security, and ensure the store is well-stocked. Responsibilities also include unloading merchandise, stock replenishment, and maintaining cleanliness throughout the store.
onsite, Worcester, MA, United States$30k – $31k/yrPart TimeJunior (<2 years)Family Dollar Store
Assist customers with inquiries and recommendations, manage sales transactions at the cash register, maintain cash security, restock merchandise, unload trucks, and ensure store cleanliness. Responsible for creating a positive shopping environment and performing additional duties as assigned.
onsite, Worcester, MA, United States$30k – $31k/yrPart TimeJunior (<2 years)
Language Bank
Provide programmatic support for individuals with developmental disabilities, including transportation to appointments, crisis intervention, and skill acquisition in daily living activities. Assist with obtaining public benefits and advocate for individuals in the community.
onsite, Worcester, MA, United States$40k/yrPart TimeJunior (<2 years)
Open Sky Community Services
Screen referrals, admissions, and discharges for the ED Diversion Mobile Respite Program. Maintain a caseload, supervise ED Diversion Navigators, and ensure documentation is uploaded into the electronic health record.
onsite, Worcester, MA, United States$55k/yrFull TimeJunior (<2 years)
Venture Community Services Inc
Oversee daily care and service delivery for individuals with disabilities, including developing and implementing Individual Support Plans (ISPs) and behavior plans. Supervise Direct Support Professionals and communicate with stakeholders.
onsite, Worcester, MA, United States$39k – $42k/yrFull TimeJunior (<2 years)
Dollar Tree
Assist customers with inquiries and recommendations, manage sales transactions at the cash register, and maintain cash security. Ensure the store is well-stocked and merchandise is recovered.
onsite, Worcester, MA, United States$30k – $31k/yrPart TimeJunior (<2 years)
Albertsons Companies
Maintain store cleanliness and organization, assist customers in locating products, restock shelves, update pricing and signage, and ensure displays are in good condition. Monitor inventory levels and assist with backroom organization while adhering to safety guidelines.
onsite, Worcester, MA, United StatesPart TimeJunior (<2 years)
University of Massachusetts Medical School
Serve as the senior point of contact for clients and healthcare providers regarding laboratory services. Manage complex customer inquiries and coordinate communications between departments. Analyze customer feedback and operational metrics to identify process improvements.
onsite, Worcester, MA, United StatesFull TimeSenior (5+ years)Dollar Tree
Assist customers with inquiries and recommendations, manage sales transactions at the cash register, maintain cash security, and ensure the store is well-stocked.
onsite, Worcester, MA, United States$30k – $31k/yrPart TimeJunior (<2 years)
David Clark Company Incorporated
Design, install, and configure servers, network devices, and firewalls. Manage and maintain server, network, and firewall systems. Administer Microsoft Exchange and core Microsoft, Cisco, and VMware technologies. Develop project plans and implement monitoring and reporting functions.
onsite, Worcester, MA, United StatesFull TimeSenior (5+ years)Behavioral Health Network
Provide community-based nursing care and clinical leadership at BHN's Holyoke and Westfield Respite sites. Supervise and evaluate program nurses, coordinate nursing coverage, and complete comprehensive nursing assessments.
onsite, Worcester, MA, United States$95k – $115k/yrFull TimeMiddle (2-4 years)
Amazon
Provide real-time customer support in the delivery station, ensuring timely package delivery. Communicate directly with customers in-person, via phone, and email to resolve issues and set expectations.
onsite, Worcester, MA, United States$38k – $52k/yrFull TimeJunior (<2 years)Albertsons Companies
Oversee front-end operations, ensuring efficient and accurate checkout service. Support customer service programs and respond to customer concerns. Assist with cash handling processes, inventory monitoring, and hiring and training front-end associates.
onsite, Worcester, MA, United StatesFull TimeNo SkillsOpen Sky Community Services
Facilitate community role development and personal relationships for individuals. Review and complete required documentation, ensuring health, safety, and well-being. Implement individualized service and behavior plans to support job readiness and community integration.
onsite, Worcester, MA, United States$40k/yrFull TimeEntry with Degree
ASM Global
Serve as the primary contact for visitors, providing customer service and administrative support. Monitor parking lot security through cameras, assist with parking gate operations, and collect payments for events.
onsite, Worcester, MA, United States$30k – $40k/yrPart TimeEntry with DegreeAdirondack Beverages
Administer and maintain IBM Power Systems and IBM i environments. Monitor system health, manage batch jobs, and provide support for Infor LX ERP. Apply OS upgrades and manage backup, restoration, and disaster recovery procedures.
onsite, Worcester, MA, United StatesFull TimeSenior (5+ years)
Bob's Discount Furniture
Assist customers in person, over the phone, and through digital platforms. Manage order entry and ensure accuracy using support systems. Handle cash and process payments while supporting store operations and fulfilling customer needs.
onsite, Worcester, MA, United States$32k – $36k/yrFull TimeJunior (<2 years)
Safe Haven Security Services, LLC.
Install, service, and troubleshoot residential alarm and automation systems. Conduct sales consultations to recommend security solutions, diagnose technical issues, and ensure optimal performance of security systems.
onsite, Andover, MA, United StatesFull TimeJunior (<2 years)
Michaels Stores
Provide customer service by assisting shoppers, ensuring a fast checkout experience, and engaging customers with the Rewards program. Complete truck unloading, stocking, and merchandise recovery duties while maintaining store standards.
onsite, Worcester, MA, United States$32k – $38k/yrPart TimeJunior (<2 years)
Machado Consulting
Manage strategic client relationships, serving as the primary contact for executive leadership. Develop and present technology roadmaps and budgets aligned with client goals. Collaborate with internal teams to ensure service delivery meets client expectations and address any issues.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)Jones Street Residential
Oversee daily operations of the apartment community, ensuring compliance with company policies and local laws. Supervise on-site staff, manage resident concerns, and maintain accurate community transaction records.
onsite, Worcester, MA, United StatesFull TimeLead / ManagerCollege of the Holy Cross
Oversee and manage the administrative support team for various academic offices. Facilitate effective communication and workflows between offices and the administrative team. Develop and document standard operating procedures, training protocols, and an annual operating plan.
onsite, Worcester, MA, United States$67k – $71k/yrFull TimeLead / Manager
Worcester Community Action Council Inc
Greet new HEAP clients and explain the application process. Retrieve information for HEAP staff on behalf of clients, enter data, and disseminate energy-related information. Provide excellent customer service and manage multiple priorities simultaneously.
onsite, East Brookfield, MA, United StatesPart TimeJunior (<2 years)
Domino's
Oversee all operations during shifts, including cost controls, inventory management, cash handling, and customer relations. Ensure adherence to company policies and procedures while setting an example for the team.
onsite, Worcester, MA, United StatesFull TimeNo SkillsOpen Sky Community Services
Provide trauma-informed care to individuals, ensuring their needs are met through evidence-based practices. Collaborate with a multidisciplinary team to develop and implement treatment plans. Conduct assessments and maintain accurate documentation of client progress and outcomes.
onsite, Worcester, MA, United States$40k/yrPart TimeNo Skills
Imperial Distributors, Inc.
Manage customer accounts and support the Customer Service Manager. Prepare reports for the customer service team, train new hires, and collaborate with internal departments to resolve issues. Evaluate work procedures and provide feedback on service issues during meetings.
onsite, Worcester, MA, United StatesFull TimeLead / ManagerAbby Kelley Foster Charter School
Supervise and monitor students in Grades K–3 during the before-school program, ensuring safety and adherence to school rules. Assist in organizing and facilitating activities, support breakfast operations, and manage student flow during morning arrival.
onsite, Worcester, MA, United States$30k – $34k/yrPart TimeNo Skills
CoorsTek, Inc.
Manage customer forecasts and order receipts, ensuring demand fulfillment and monitoring production status. Collaborate with sales and planning teams to optimize inventory and resolve customer complaints. Provide regular updates on order status and coordinate corrective actions for quality issues.
onsite, Golden, CO, United States$113k – $155k/yrFull TimeSenior (5+ years)Open Sky Community Services
Establish partnerships with individuals, families, and stakeholders. Provide mobile, in-home, and community-based support to individuals with Autism. Prepare individualized treatment plans and participate in treatment planning.
onsite, Worcester, MA, United States$64k/yrFull TimeJunior (<2 years)Open Sky Community Services
Support individuals in achieving independence and quality of life through direct care and guidance. Assist with daily living activities, community participation, and personal goal attainment.
onsite, Worcester, MA, United States$40k/yrFull TimeEntry with DegreeOpen Sky Community Services
Assist individuals in developing and implementing individualized service plans, providing support for daily routines, and facilitating access to community resources. Monitor health and safety concerns, maintain documentation, and communicate changes in individual needs.
onsite, Worcester, MA, United States$44k/yrFull TimeEntry with Degree
UMass Memorial Health
Perform decontamination, inspection, assembly, high level disinfection (HLD), sterilization, storage, and distribution of medical instruments and equipment. Oversee internal inventory, manage backlog, and ensure quality of work among entry-level staff.
onsite, Worcester, MA, United States$44k – $67k/yrFull TimeJunior (<2 years)
Starbucks Coffee Company
Lead a team in a fast-paced retail environment, ensuring high-quality customer service and operational excellence. Supervise staff, conduct training, and mentor team members. Manage daily operations of the store, including inventory management and sales performance.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)
Floor & Decor
Build relationships with PRO customers, support the PRO desk with customer inquiries and order management, collaborate with store teams to identify PROs, and maintain product knowledge. Execute the PRO Services Blueprint to enhance customer experience and assist with in-store activities.
onsite, Shrewsbury, MA, United States$34k – $42k/yrFull TimeJunior (<2 years)
Jackson Hewitt - CPI
Engage with clients to ensure exceptional experiences, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.
onsite, Worcester, MA, United StatesFull TimeJunior (<2 years)10,000,000+ more jobs available!
