Summary

This position is located in an Office of Information and Technology (OIT) Division where the incumbent serves as an IT Specialist with full range of duties in developing, delivering, and supporting IT systems and services for the Unified Communications organization.

Duties

Duties include but not limited to:

• Implements, integrates, tests and maintains new system design and test procedures, including software and hardware devices, into existing network architecture; including enhancing traditional telephony, IP telephony and video teleconferencing in support of critical business applications and processes.
• Manages stressful situations and deals with obstacles including peer relations and demands of handling multiple tasks through flexibility, creativity and initiative.
• Plans and implements enhancements to the traditional telephony, IP telephony and video teleconferencing environment operation new technologies.
• Plans, coordinates, develops, improves and integrates efficient and economical management of information systems in support of Unified Communications division activities.
• Determines the impact and implications in supporting information systems by reviewing directives, policies, programs, enterprise-wide functional user requirements and acquisition strategies for program related issues.
• Performs other duties as assigned.

This is a Non-Bargaining Unit Position. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work role: NCWF Code: 441 Category - Network Operations Specialist. Plans, implements, and operates network services/systems, to include hardware and virtual environments.

For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: Cyber Career Pathways

Work Schedule

Monday - Friday; 8:00am - 4:30 pm

Compressed/Flexible: Compressed/flexible schedule available at the manager's discretion

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#:

IT Specialist/ PD17534A

Relocation/Recruitment Incentives:

Not Authorized

Permanent Change of Station (PCS):

Not Authorized

Requirements

Conditions of employment

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Physical Requirements:

The work is sedentary, but may involve periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds) components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. You may be required to serve a probationary period Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (I-9 Acceptable Documents).

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/14/2026. You may qualify based on your experience as described below:

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Planning, integrating, and supporting enterprise Unified Communications systems including voice, video, and IP based technologies within complex network environments. Performs technical testing and advanced troubleshooting, maintains configuration baselines and documentation, delivers Tier III support, applies cybersecurity and compliance standards, and provides UC subject matter expertise for stakeholders and acquisition activities.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at OPM Qualification Standards.

Education

There is no educational substitution at this grade level.

Additional information

This is not a remote position. OIT has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. This announcement will NOT be used for changing duty locations. If selected, and you are a current VA employee, and not on an approved exemption, you will continue to report to your current duty location. If selected you will be required to report to one of the following locations: Oakland, CA; Washington, DC; Hines, IL; Eatontown, NJ; Albany, NY; Philadelphia, PA; Austin, TX; Salt Lake City, UT; Martinsburg, WV; Shepherdstown, WV; Little Rock, AR; North Little Rock, AR; Phoenix, AZ; Long Beach, CA; Los Angeles, CA; San Francisco, CA; Anaheim, CA; Denver, CO; Aurora, CO; Miami, FL; Orlando, FL; St. Petersburg, FL; Tampa, FL; Atlanta, GA; Chicago, IL; North Chicago, IL; Bedford, MA; Boston, MA; Baltimore, MD; Detroit, MI; Minneapolis, MN; St. Louis, MO; Cleveland, OH; Pittsburgh, PA; Nashville, TN; Davidson, TN; Murfreesboro, TN; Arlington, TX; Dallas, TX; Houston, TX; San Antonio, TX; Sea Tac, WA; Seattle, WA.

If space is not immediately available a temporary exception to telework may be granted. If/when workspace is identified, the employee is expected to report to their assigned duty location.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Receiving Service Credit or Earning Annual (Vacation) Leave:

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at OPM Career Transition Resources.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.