It product support manager (it cybersecurity specialist)

Summary

This vacancy is for a GS - 2210 - 12, IT Product Support Manager (IT Cybersecurity Specialist) located in the Department of Homeland Security, U.S. Coast Guard, C5ISC COMMAND CONTROL and NAVIGATION PRODUCT LINE in PORTSMOUTH, Virginia.

Duties

You will serve as an IT Product Support Manager (IT Cybersecurity Specialist) and be responsible for managing information technology projects. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include:

• Coordinating and managing end-to-end service delivery to customers.
• Providing advice on project costs, design concepts, implementation plans, and system improvements.
• Providing ongoing optimization, troubleshooting, and problem-solving support.
• Reviewing service performance reports and implement corrective actions.
• Applying cybersecurity principles and security controls to reduce exploitation opportunities.
• Developing and assessing supply chain risks and mitigation strategies.
• Coordinating with customers, contractors, and stakeholders to improve service performance.

Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position.

Qualifications

To qualify at the GS- 12 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

Examples of specialized experience include performing the following types of tasks on a regular basis:

• Managing delivery of information technology services to customers, gathering requirements, resolving issues, and ensuring customer satisfaction.
• Planning, coordinating, and executing information technology or cybersecurity projects involving schedules, resources, and implementation activities, and stakeholder engagement.
• Analyzing operational or technical issues and implementing corrective actions to improve system performance and service delivery.
• Monitoring, evaluating, and assessing project performance, service delivery, and operational outcomes to identify issues, implement corrective actions.
• Applying cybersecurity principles, security protocols, risk management concepts, and information assurance practices to support information systems and services.
• Identifying, assessing, documenting, and mitigating cybersecurity and supply chain risks to protect information systems, support mission requirements, and improve operational resilience.
• Collaborating with customers, contractors, technical teams, and stakeholders to coordinate service delivery, resolve issues, and achieve mission objectives.

In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the competencies listed below.

• Attention to Detail
• Customer Service
• Decision Making
• Information Management
• Interpersonal Skills
• Oral Communication
• Problem Solving
• Teamwork
• Technical Competence

NOTE: Education cannot be substituted for experience at this grade level.