IT Infrastructure Associate

Job Family: Information Technology

Department: IT Unit

Employment Type: Full-Time, Salary, Exempt

Objective:

The IT Associate is Responsible for the on-site integration of company information systems, which may include hardware, software, and networking products as well as operating systems. Assist in the installation, implementation, and upgrade of internal systems. Maintains an inventory of all equipment, hardware, software and supplies. Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners. Provides on-site and/or remote installation, implementation, configuration, maintenance, troubleshooting, and/or repair of desktops, notebooks, printers and associated peripherals. Will also provide continual support to the IT Department and Manager.

Essential Functions

1. Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
2. Manage daily operations of the IT department.
3. Develop new strategies and IT procedures to increase efficiency, enhance workflow.
4. Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.
5. Protect customer data from outside infiltration through encryption, secure data storage and other necessary means.
6. Assist with the installation of new hardware and software and help train employees on its use.
7. Manage and oversee departmental quotas.
8. Offer suggestions for possible upgrades and changes within the IT department.
9. Review the terms and conditions of contracts.
10. Review and confirm IT invoices; analysis purchases.
11. Check the condition of the IT infrastructure on a regular basis.

Education & Experience

• Bachelor’s Degree with information Technology focus, or Technical Degree combined with relevant work experience.
• 3+ plus years of experience in IT Infrastructure operations and with project management.

Required Competencies

1. Software/Hardware Troubleshooting & Setup
2. Efficient IT Assent Management
3. Communication Skills

Required Skills

• Communication: Including active speaking/listening, reading/writing skills in accordance with standard business practice and decorum.
• Critical Thinking/Troubleshooting: Using logic and reasoning to identify problems as well as the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Time Management: Must be able to effectively organize work and tasks to achieve optimal output, while being flexible to adjusting priorities.

Details

Must have attention to details for all areas of work.

Ethical Behavior

Must maintain the highest ethical standards in the conduct of company affairs; must conduct business with integrity and comply with all applicable laws in a manner that excludes considerations of personal advantage or gain.

Work Environment/Physical Demands

• Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols.
• Frequently required to sit, stand, walk, talk, hear, bend, and reach.
• Ability to reach with hands and arms.
• Occasionally lift and/or move up to 25 pounds.

Travel

There is no travel expected with this position.

All qualified applicants of Hankook & Company ES America Corporation will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, sexual orientation, gender identity, disability age, genetic information, or veteran status.