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  3. IT Support Manager

Onsite It Support Manager jobs in Tennessee, USA

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      Alex Chen

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Aug 23, 2025

IT Support Manager, On-Site Roles — Tennessee's Growing Tech Scene

IT support manager on-site jobs in Tennessee continue to grow as companies modernize technology operations and prioritize responsive in-house support teams. With 203 open positions available, this role suits a hands-on leader ready to manage help desk operations, oversee technical staff, and ensure smooth daily performance. The state's expanding business landscape makes this an exciting time to step into a technical support leadership role.

Successful candidates typically bring strong troubleshooting abilities, experience managing help desk teams, and solid understanding of network administration, hardware, and software systems. Familiarity with ticketing systems, cybersecurity practices, and vendor management is valued, along with interpersonal skills needed to train staff and communicate effectively with non-technical stakeholders. Companies looking to hire an IT support manager often prioritize candidates who combine technical expertise with proven leadership and coordination experience.

On-site IT support manager positions in Tennessee typically involve direct oversight of technical teams, hands-on equipment management, and immediate response to infrastructure issues that remote work cannot easily replicate. As businesses across the region expand operations, hiring outlook for this role remains strong, particularly in growing metro areas where technology reliability is essential to daily business continuity.

If you're ready to take the next step in your career, explore current IT support manager vacancies through Global Work AI and connect with employers actively hiring in Tennessee. Whether you're advancing leadership experience or seeking a new on-site challenge, now is a great time to apply and join a team that values your technical expertise.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average IT support manager salary in Tennessee?

    In Tennessee, pay for an IT support manager commonly falls in the mid-$70,000s to low-$110,000s annually, depending on company size, industry, and whether the role covers multiple sites. Large employers in Nashville, Memphis, and Knoxville often offer higher compensation for broader leadership scope, after-hours coverage, or cloud and cybersecurity oversight. Total pay can also rise with bonuses and profit-sharing. When comparing offers, look at the full package, not just base salary, and check current Tennessee postings for the most accurate market range.
  • What skills and qualifications are needed for an it support manager job?

    Employers usually want a blend of hands-on technical depth and people leadership. For an IT support manager role, that often means several years in desktop support, service desk, or systems administration, plus experience coaching technicians, setting priorities, and handling escalations. Strong troubleshooting, ticketing system knowledge, vendor coordination, and clear communication matter in day-to-day work. In Tennessee, companies may also value familiarity with Microsoft 365, networking basics, endpoint tools, and user training. A bachelor’s degree can help, but solid experience and measurable team results are often just as important.
  • What are the main responsibilities of an it support manager?

    The job centers on keeping end users productive while making support operations run smoothly. An IT support manager typically oversees help desk staff, assigns tickets, tracks service levels, and resolves complex issues that go beyond frontline support. Other duties may include documenting procedures, managing hardware and software needs, coordinating vendors, and improving response times. In Tennessee organizations, the role may also involve supporting distributed offices or hybrid teams, so communication and process consistency are key. Reviewing current openings can show whether employers emphasize people management, systems administration, or both.
  • What does the hiring process look like for an it support manager role in Tennessee?

    Most Tennessee employers start with an application review and a recruiter screen, followed by interviews with an IT leader, HR, and sometimes operations or department heads. Candidates may be asked about incident management, staff coaching, budget awareness, and how they handle outages or recurring support issues. Some companies include scenario-based questions or a short technical assessment. For on-site positions, culture fit and local availability often matter too. The process can move quickly for urgent openings, so it helps to compare requirements across nearby listings and prepare examples from recent support leadership work.
  • What certifications help you get hired for an it support manager position?

    Certifications can strengthen a candidacy, especially when paired with proven team leadership. Common options include CompTIA A+, Network+, and Security+ for broad technical credibility, along with ITIL Foundation for service management practices. Microsoft, Cisco, or cloud credentials can help if the employer uses those platforms heavily. In Tennessee, larger employers and managed service firms may view these as a useful signal that you understand structured support operations. They rarely replace experience, but they can help your resume stand out and guide the next step in your professional development.
  • Is an IT support manager role on-site typically full-time?

    Yes, most on-site IT support manager roles are full-time because the work involves daily team oversight, escalations, and coordination with internal users. In Tennessee, employers often expect standard weekday hours, though some positions include rotation for urgent issues, project rollouts, or after-hours support during maintenance windows. Part-time versions are uncommon and usually tied to niche consulting or interim coverage. If flexibility matters, compare schedules carefully, since some companies may label a role on-site but still allow limited remote admin work on slower days.
  • What career growth opportunities are available for an it support manager?

    This path can lead into IT operations manager, service desk director, infrastructure manager, or broader technology leadership roles. With experience, some professionals move toward systems administration, cybersecurity coordination, or service delivery management, especially in larger Tennessee employers with multiple locations. The role also builds useful skills in budgeting, staffing, vendor relations, and process improvement, which transfer well to senior management. If you want to grow, track the responsibilities in current openings and compare them with jobs at the next level so you can map your development more strategically.

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203 jobs found

  • HEICO

    HEICO

    2 days ago

    Customer sales and order fulfillment representative

    Customer Sales & Order Fulfillment Representative Location: Aero Design, Mt Juliet, TN Job Type: Full-Time Hourly Position Summary We are seeking a customer-focused and detail-oriented Customer Sales...

    onsite, Mt Juliet, TN, United States
    Full TimeJunior (<2 years)
  • BNH

    BNH

    4 days ago

    System administrator

    Overview Job Title: System Administrator Location: Arnold AFB, TN Job Family Code: P – IT/ Cyber Security/ Network Systems Function/Branch: Infrastructure Directorate: Mission Information Services...

    onsite, Arnold AFB, TN, United States
    $65k – $103k/yrFull TimeMiddle (2-4 years)
  • Hamilton County

    Hamilton County

    13 days ago

    Microcomputer specialist #1325 - information technology service - finance division

    Description Under direct supervision and in accordance with County standard operating procedures and security policies, the microcomputer specialist deploys personal computer (PC) hardware, software,...

    onsite, Chattanooga, TN, United States
    $57k – $71k/yrFull TimeJunior (<2 years)
  • Baptist

    Baptist

    13 days ago

    Manager-oracle financial systems support

    Job Summary The Lead Consultant serves as the strategic owner for assigned Oracle Cloud HCM module(s), partnering with business leaders to align system capabilities with business needs....

    onsite, Memphis, TN, United States
    Full TimeLead / Manager
  • Memphis Shelby County Schools

    Memphis Shelby County Schools

    13 days ago

    Computer lab assistant

    Purpose and Scope The essential function of the position within the organization is to manage assigned computer lab for students' use. The position is responsible for providing basic computer...

    onsite, Memphis, TN, United States
    Full TimeEntry with Degree
  • Compass Group

    Compass Group

    13 days ago

    Customer service manager - memphis, tn

    Position Title: Customer Service Manager - Memphis, TN Salary: $60,000 - $65,000 Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience...

    onsite, Memphis, TN, United States
    $60k – $65k/yrFull TimeMiddle (2-4 years)
  • WONDER PORCELAIN GROUP  LLC

    WONDER PORCELAIN GROUP LLC

    13 days ago

    Customer support specialist

    Key Responsibilities Order Management Accurately process customer orders through phone, email, or ERP system. Verify product availability, pricing, and estimated delivery timelines. Coordinate with...

    onsite, Lebanon, TN, United States
    Full TimeJunior (<2 years)
  • Trinetix

    Trinetix

    13 days ago

    Customer ops success manager / service manager

    Trinetix is looking for a Customer Ops Success Manager / Service Manager for our client, Arelion, a global telecom provider. You will help customers get real business value from their services by...

    onsite, Nashville, TN, United States
    Full TimeSenior (5+ years)
  • Macy's

    Macy's

    15 days ago

    Selling and support captain, wolfchase - full time

    Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and...

    onsite, Bartlett, TN, United States
    Full TimeEntry with Degree
  • TEKsystems

    TEKsystems

    15 days ago

    Tier 1 help desk

    Job Details Job Title: Tier 1 Help Desk Support Specialist Location: Franklin, TN Work Arrangement: On-site Employment Type: Contract Duration: 6 Months Start Date: November 2026 Openings: Multiple...

    onsite, Franklin, TN, United States
    $40k – $50k/yrFull TimeJunior (<2 years)
  • SMG Brand

    SMG Brand

    16 days ago

    It helpdesk support - summit medical group

    Summit Medical Group is recruiting for an IT Helpdesk Support position. This is a full time opportunity. This position is the go-to for providing first line technical assistance related to computer...

    onsite, Knoxville, TN, United States
    Full TimeMiddle (2-4 years)
  • Accenture

    Accenture

    16 days ago

    Servicenow technology delivery lead manager

    We Are: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture...

    onsite, Albany, NY, United States
    $94k – $266k/yrFull TimeLead / Manager
  • BNH

    BNH

    16 days ago

    Mis business systems application admin

    Overview Job Title: MIS Business Systems Application Admin Location: Arnold Air Force, TN Job Family Code: T – Software & Systems Development Function/Branch: Business Systems Directorate: Mission...

    onsite, Arnold, TN, United States
    $68k – $91k/yrFull TimeMiddle (2-4 years)
  • Raymond James

    Raymond James

    16 days ago

    Client service associate (part-time )

    Job Description Summary At Cook Financial Partners, we believe exceptional client experiences are built through strong relationships, attention to detail, and a commitment to service. As a wealth...

    onsite, Memphis, TN, United States
    Part TimeJunior (<2 years)
  • Saxon Global

    Saxon Global

    17 days ago

    M365 systems engineer

    Engineer, administer, and support Microsoft Intune and modern endpoint management platforms. Deploy and troubleshoot enterprise applications. Administer and support Microsoft Teams, OneDrive for...

    onsite, Memphis, TN, United States
    Full TimeJunior (<2 years)
  • Diverse Lynx LLC

    Diverse Lynx LLC

    17 days ago

    Network solution design owner

    Role: Network Solution Design Owner Location: Dayton, TN 37321 Duration: 6 months (can extend) Rate Range: $65-$72/hr on c2c with VMS charge JOB DESCRIPTION: Overview: Own the detailed design,...

    onsite, Dayton, TN, United States
    $131k – $145k/yrFull TimeJunior (<2 years)
  • INTERSTATE PREMIER SERVICES CORP

    INTERSTATE PREMIER SERVICES CORP

    17 days ago

    Floating supervisor

    Family-owned since 1988, Interstate continues to be driven by our long-standing dedication to advancing the careers and talents of our team. We embrace a culture of recognition by rewarding...

    onsite, Jackson, TN, United States
    $32k/yrPart TimeLead / Manager
  • Enterprise Solutions

    Enterprise Solutions

    17 days ago

    Systems administrator

    Systems Administrator Enterprise Solutions LLC · Nashville, TN · On-site / Hybrid · Full-time About Us Enterprise Solutions is a growing electrical contracting company. We have about 1,000 employees...

    onsite, Nashville, TN, United States
    Full TimeMiddle (2-4 years)
  • Signet Jewelers

    Signet Jewelers

    17 days ago

    Assistant store manager - zales - shops at carriage crossing

    We have many opportunities available on our other career site pages. Click here to link to our careers page! You are a diamond and Zales celebrates that fact! We recognize that every one of our...

    onsite, Collierville, TN, United States
    Full TimeJunior (<2 years)
  • Allied World Assurance Company

    Allied World Assurance Company

    18 days ago

    Senior associate administrator, operations, service desk

    Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe...

    onsite, Atlanta, Georgia, United States
    Full TimeSenior (5+ years)
  • Compassus

    Compassus

    18 days ago

    Technology support analyst

    Company: Compassus Position Summary The Technology Support Analyst is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting...

    onsite, Brentwood, TN, United States
    Full TimeJunior (<2 years)
  • Rivian

    Rivian

    18 days ago

    Adventure readiness specialist - service

    About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract....

    onsite, Franklin, TN, United States
    $37k – $42k/yrFull TimeJunior (<2 years)
  • Amazon

    Amazon

    18 days ago

    Senior program manager, amzl field support

    Amazon's middle mile network moves at massive scale, and the technology on every tractor and trailer keeps it running. We are looking for a Senior Program Manager to own the reliability and...

    onsite, Arlington, Virginia, United States
    $104k – $160k/yrFull TimeSenior (5+ years)
  • ORANGE GROVE CENTER INC

    ORANGE GROVE CENTER INC

    18 days ago

    Senior program manager

    Job Details: Job Location: Head Quarters - Chattanooga, TN Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Job Shift: Flexible Job Category: Health Care Job Summary:...

    onsite, Chattanooga, TN, United States
    Full TimeSenior (5+ years)
  • N

    NABRICO Marine

    19 days ago

    It service delivery & infrastructure operations manager

    NABRICO Marine is seeking an experienced Manager, IT Service Delivery & Infrastructure Operations to lead the delivery, governance, and continuous improvement of IT infrastructure and security...

    onsite, Ashland City, TN, United States
    $100k – $155k/yrFull TimeLead / Manager
  • Clarke Power Services Inc

    Clarke Power Services Inc

    19 days ago

    Service advisor customer support representative

    Service Advisor - Customer Support Representative Flexible and Competitive Pay! Mon-Fri: Day shift When you work with Clarke, you work with an industry leader! Do you have experience working with...

    onsite, Antioch, TN, United States
    Full TimeJunior (<2 years)
  • SOUTHEAST FINANCIAL CREDIT UNION

    SOUTHEAST FINANCIAL CREDIT UNION

    19 days ago

    Member service support specialist

    Job Details: Job Location: Downtown Nashville - Nashville, TN Position Type: Full Time Education Level: High School Salary Range: $17.87 - $22.34 Hourly Travel Percentage: Up to 50% Job Shift: Day...

    onsite, Nashville, TN, United States
    $34k – $44k/yrFull TimeJunior (<2 years)
  • Johnson City Toyota

    Johnson City Toyota

    20 days ago

    Service advisor/asm

    Job Details: Job Location: Johnson City Toyota - Johnson City, TN 37601 Job Shift: Open to Closing Automotive Service Advisor Johnson City Toyota | Hudson Automotive Group $75000 - $100000+ Yearly...

    onsite, Johnson City, TN, United States
    $75k – $100k/yrFull TimeJunior (<2 years)
  • ABB

    ABB

    20 days ago

    Operations account manager

    At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help...

    onsite, Lancaster, TX, United States
    Full TimeLead / Manager
  • University of the South

    University of the South

    20 days ago

    Assistant manager, cup & gown

    Position Overview Primary Function: Under the assistant director's direction, the assistant manager is responsible for the daily operations of a Sewanee Dining unit during a shift or catering event....

    onsite, Sewanee, TN, United States
    $36k/yrFull TimeLead / Manager
  • Morgan & Morgan, P.A.

    Morgan & Morgan, P.A.

    20 days ago

    Case manager in training

    At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50...

    onsite, Nashville, TN, United States
    Full TimeEntry with Degree
  • Pioneer Heating, Cooling, & Plumbing

    Pioneer Heating, Cooling, & Plumbing

    23 days ago

    Customer care manager

    Overview Customer Care Manager Location: Nashville, TN (On-Site) About the Role Pioneer in Nashville is seeking a dynamic and customer-focused Customer Care Manager to lead our front-line customer...

    onsite, Nashville, TN, United States
    $50k – $60k/yrFull TimeJunior (<2 years)
  • Shelby County

    Shelby County

    23 days ago

    Customer support technician i (it services)

    Position Summary Works under the direction of the Service Desk or Field Services Supervisor to provide Service Desk and Field support to personal computer and telecom users and to install, test,...

    onsite, Memphis, TN, United States
    Full TimeJunior (<2 years)
  • Deloitte

    Deloitte

    23 days ago

    Service strategy senior manager - consumer

    SERVICE STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    23 days ago

    Services strategy manager – consumer

    SERVICES STRATEGY MANAGER – CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas, United...

    onsite, Atlanta, Georgia, United States
    $183k – $322k/yrFull TimeLead / Manager
  • Deloitte

    Deloitte

    23 days ago

    Services strategy senior manager - technology, media & entertainment

    SERVICES STRATEGY SENIOR MANAGER - TECHNOLOGY, MEDIA & ENTERTAINMENT Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United...

    onsite, Atlanta, GA, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • Deloitte

    Deloitte

    23 days ago

    Services strategy senior manager - consumer

    SERVICES STRATEGY SENIOR MANAGER - CONSUMER Strategy, Growth, and Transformation | Enterprise Strategy and Growth Same job available in 43 locations Atlanta, Georgia, United States Austin, Texas,...

    onsite, Atlanta, Georgia, United States
    $198k – $392k/yrFull TimeSenior (5+ years)
  • BNH

    BNH

    25 days ago

    Linux system administrator

    Overview Job Title: Linux System Administrator Location: Arnold AFB, TN Job Family Code: P – IT / Cyber Security / Network Systems Function/Branch: Infrastructure Directorate: Mission Information...

    onsite, Arnold AFB, TN, United States
    $83k/yrFull TimeJunior (<2 years)
  • Bank of Tennessee

    Bank of Tennessee

    a month ago

    Database administrator

    POSITION SUMMARY As the Database Administrator (DBA), you are responsible for the design, implementation, maintenance, performance, and security of the organization’s database systems. You will...

    onsite, Johnson City, TN, United States
    Full TimeMiddle (2-4 years)
  • DCI Donor Services

    DCI Donor Services

    a month ago

    Administrative services mgr

    Tennessee Donor Services (TDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at TDS is to save lives through organ and tissue donation and we want...

    onsite, Nashville, TN, United States
    Full TimeLead / Manager

10,000,000+ more jobs available!