Position Summary

The Applications Administrator performs a variety of complex professional and technical duties. The Applications Administrator will act as the primary administrator for assigned applications as well as the escalation point for more in-depth and complex issues. This position ensures all areas of applications are supported with proper setup, maintenance, and technical support. This position is responsible for expanding adoption of critical business applications and optimizing these applications for more integrations.

Essential Functions

Administers applications with responsibilities including user setup, application configuration, planning, organizing, and managing the reporting and application development support activities. Such activities include: issue escalation and prioritization, setting a high standard of customer support, understanding issue root causes and implementing preventative/corrective actions.

• Researches, proposes, and implements application enhancements that will improve the reliability, features, and performance of said applications.
• Evaluates, tests, and applies updates and patches to applications on a scheduled basis.
• Ensures stability and integrity of the County’s application systems.
• Provides input on projects.
• Supports and assists in leading tasks or projects as assigned; provide leadership assistance and support in working with technology vendors and implementation partners to implement technical solutions.
• Works directly with third-party and internally developed software applications throughout their lifecycle to ensure proper functionality, usability, reliability, security and performance.
• Builds relationships with third-party vendors to gain an understanding of application architectures, required functionality and possible issues.
• Trains client groups on application use, functionality, data quality and reporting and help them resolve application issues.
• Manages application interface configuration, testing, and implementation for on time delivery to clients.
• Produce organized and informative system documentation, including details of application configuration and installation and client infrastructure.
• Seeks and acts on opportunities to improve workflows, system utilization, and application enhancement.
• Analyzes and designs reports to satisfy information requirements from other departments and external vendors/public entities.
• Conduct application testing, build test plans and scripts, support client application testing, and collect and summarize test data.
• Collaborates with the Security and Compliance Analyst to ensure compliance with security standards and policies, monitoring access privileges, conducting risk assessments, investigating suspicious activities, and remediation of identified security threats or risks.
• Understanding and adherence to CJIS security standards and maintaining McLennan County’s Audit Compliance from a technical aspect.
• Handle system security and user role profile management within Enterprise Applications.
• Promote standardization across divisions in utilizing Enterprise Application Systems.
• Works with other entities and entities within the IT Dept. to resolve applications issues.
• Identifies and troubleshoots escalated problems with applications and leverages appropriate resources to deliver solutions.
• Build and create a knowledge base; ensure other IT team members are informed and educated.
• Analysis and implementation of best practice business processes aligned with the correct technology and tools.
• Researches various software resources to identify strengths, weaknesses, and potential benefits to the agency along with making recommendations on best path forward.
• Responds to incident and support calls, and processes service requests and tasks.
• Update the internal knowledgebase with issue resolution details.
• Provide on-call support outside of normal office hours as required.
• Regular attendance and timeliness is required.
• Other duties as assigned.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Minimum Requirements

EDUCATION:

Required: Bachelor’s degree from an accredited university in Computer Science, Software Engineering, Information Technology, or related field; in lieu of degree 4 years’ experience in Information Technology or related field plus years of experience required below.

SKILLS ~ EXPERIENCE:

Required: 5 years of experience or formal training in applications support and administration. Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications. Must possess strong communication and interpersonal skills in dealing with users and ability to develop and maintain professional working relationships with county officials, department heads, subordinates, and co-workers. Excellent organizational and time management skills, especially the ability to manage multiple concurrent tasks. Must maintain a valid driver’s license and observe safety regulations set forth by the Department of Public Safety. Experience with MS SQL statements & queries. Experience with developing MS Power Apps highly desired. Experience with Tyler Technologies custom reports, forms, etc. highly desired.

DISCLAIMER

McLennan County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications in the past seven years and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually. This position requires TLETS access, other disqualifiers apply. Visit http://www.tdcj.texas.gov/divisions/hr/hr-home/tletseligibility.html for additional information.

All Employees:

• Must be committed to achieving excellence in assigned duties, always in service of the county and community.
• Must have ability to earn and keep the trust of fellow employees and the community at large.
• Must be dependable as an encouraging force for team morale and in overall attendance.
• Must be approachable and ready to help fellow employees and the general public.

Supplemental Information

ENVIRONMENTAL FACTORS:

Individual works mostly indoors in a well-lighted air-conditioned office.

PHYSICAL DEMAND REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to sit; talk or hear; use hands to finger, handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk.

HOURS / SPECIAL CONDITIONS:

This position may be required to work a flexible schedule based on the needs of the facility. McLennan County will conduct background checks on new hires that will include a criminal background check related to convictions and deferred adjudications in the past seven years and may include credit reports, motor vehicle records, employment records, and educational attainment. A conviction or deferred adjudication is not an automatic bar to employment. Each case is considered individually.