Job Summary

The Sales & Revenue Manager combines proactive sales generation with dynamic pricing, yield management, and inventory optimization to maximize total room profitability. This dual-focused role is responsible for driving sales initiatives to secure group and corporate business, while simultaneously formulating data-driven revenue management strategies. The position balances cash-paying transient/group segments with gaming customer commitments to optimize RevPAR, ADR, and total guest spend. This is an onsite position, working at the property.

Key Responsibilities

1. Pricing, Yield & Inventory Strategy Establish dynamic pricing models, length-of-stay (LOS) controls, and inventory restrictions across transient, group, corporate, and Third-Party Online Travel Agency (OTA) channels. Work in tandem with Casino Marketing to configure player segment restriction rules, and gaming tier room availability calendars. Perform displacement analyses on incoming group and event quotes to ensure rates maximize net profitability without eroding peak gaming play or high cash yield periods. Oversee distribution channel strategy, maintaining rate parity across Direct Web, OTAs, Global Distribution Systems (GDS), and Call Center channels.
2. Sales Development & Client Relations Proactively identify, solicit, and close new corporate accounts, group room blocks, and local business partnerships. Manage the full sales lifecycle, including lead qualification, client site tours, group block setup, rate negotiations, and contracting. Maintain active relationships with regional corporate clients, event planners, local business associations, and community stakeholders.
3. Revenue Analytics Monitor reservation pace, market trends, and competitor pricing. Maintain rate plan configurations and inventory controls within the Property Management System (PMS) and Revenue Management System (RMS). Audit reservation system availability to prevent overbooking while maximizing sell-out potential during peak high-demand dates and event weekends.
4. Operational Alignment & Reporting Collaborate with Hotel Operations, Front Desk, and F&B teams to ensure smooth service execution for group arrivals and stays. Partner with Player Development and Casino Host teams to streamline VIP reservation requests, special event blocks, and guest stay privileges. Lead weekly strategy meetings and prepare comprehensive revenue performance reports, budgets, pace logs, and financial metrics for leadership review. Ensure all sales outreach, rate structures, and service delivery comply with upscale guest expectations.

Qualifications & Requirements

Education: Bachelor’s degree in Hospitality Management, Business Administration, Finance, Marketing, or related field preferred; High School Diploma required.

Experience: 3–5 years of combined experience in hotel sales and revenue management, preferably within a casino hotel.

Technical Skills: Advanced proficiency in Property Management Systems (OPERA Cloud) and Revenue Management Systems (GuestREV/Rainmaker).

Licensing & Certifications: Certified Revenue Management Executive (CRME) or relevant industry sales/revenue certification is a plus.

Key Competencies & Core Behaviors

• Innovative & Analytical: Strategic thinker skilled at evaluating market trends, identifying emerging revenue streams, and solving pricing puzzles.
• Enthusiastic & Outgoing: Proactive self-starter with strong communication skills and a drive to build relationships and win business from local and regional partners.
• Detail-Oriented & Organized: Diligent in contract management, system rate administration, pace tracking, and financial forecasting.
• Resilient & Adaptable: Maintains a positive, "can-do" attitude under high-pressure sell-out situations and collaborates effectively across diverse departments.