Food Lovers Unite!

Busch’s is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!

Wage: Salary- $60-$75k (annually)

What’s in store?

• Flexible schedules
• Employee discounts
• 401K with company match
• Tuition reimbursement
• Daily Pay available

Ready to spice up your job and grow with us? Apply now and let’s create the perfect pear together!

Key Accountabilities

Help Desk Operations & Leadership

• Lead daily Help Desk operations, including prioritizing and assigning support requests.
• Manage staff schedules and on-call coverage, including off-hours emergency support.
• Ensure all incidents and service requests are properly logged, prioritized, tracked, and resolved or escalated in accordance with SLAs.
• Monitor performance metrics and ensure service level compliance.
• Provide leadership, coaching, and guidance to Help Desk team members.

IT Equipment & Infrastructure Support

• Manage workstations, POS lanes, and printers, including inventory control, maintenance, and new deployments.
• Other IT assets under Help Desk management include retail scales, scanning guns, tablets, desk phones, and other similar devices.
• Maintain accurate asset tracking and lifecycle management of IT equipment.
• Maintain consistent inventory levels for Help Desk-supported hardware and supplies.
• Identify cost-effective purchasing options and support IT budget management.

Systems & Infrastructure Support

• Provide support to the Systems Administrator and Infrastructure Director as needed.
• Support security camera systems in partnership with Loss Prevention, ensuring system uptime and coordinating enhancements or changes.

Projects & Continuous Improvement

• Participate in and support IT projects, including research, planning, and implementation.
• Contribute ideas and recommendations to improve operational efficiency, system reliability, and guest experience.
• Anticipate issues, implement preventative measures, and adapt processes to improve outcomes.

Professional Development & Collaboration

• Maintain professional and technical knowledge through training, certifications, industry publications, and networking.
• Build and maintain strong working relationships with associates, vendors, and guests.

Organizational Alignment

• Consistently follow Busch’s policies and procedures.
• Demonstrate passion for Busch’s products and services by staying informed and sharing knowledge with others.
• Execute responsibilities with operational integrity and professionalism.