Job Summary:

The PROMISE Clinic, an integrated behavioral health program that supports pregnant and postpartum patients as part of their prenatal care at UCHealth Anschutz, has an opening for a full-time Care Coordinator (Healthcare Entry to Intermediate Professional). This position primarily supports patients experiencing mental health symptoms by improving access to care and coordinating services through referral management, appointment scheduling, patient outreach, and assistance navigating PROMISE and other behavioral health services. The Care Coordinator also supports essential program operations, including maintaining patient and referral data, developing relationships with referring providers, and assisting with clinical data collection and reporting.

Key Responsibilities:

• Serve as a primary point of contact for PROMISE patients, supporting referrals, scheduling, forms, resources, and access to services.
• Manage referrals from receipt through scheduling and connection with care, including follow-up with patients and referring providers.
• Provide patients with PROMISE and community resource information and schedule and reschedule appointments in Epic and conduct outreach regarding referrals, missed visits, and incomplete paperwork.
• Document referral and care-coordination encounters in accordance with program and institutional requirements.
• Maintain patient confidentiality and promptly route clinical questions, safety concerns, medication questions, and treatment requests to licensed clinicians.
• Maintain relationships with referral sources and support outreach to referring practices and community partners, accurate referral, census, scheduling, and care-coordination data in Epic, REDCap, Excel, and other approved systems.
• Track key patient and program metrics, including census, six-month postpartum status, and patients needing clinician review for discharge and collect and compile clinical and program data for grant reporting, productivity, evaluation, quality improvement, and planning.
• Work with program leaders, providers, and staff to support daily operations and process improvement and provide administrative and operational support for PROMISE program activities and team functions.

Work Location:

Onsite – this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.

Qualifications:

Minimum Qualifications:

• Entry Level: Bachelor’s degree in Psychology, Counseling, Social Work, Public Health, or related field from an accredited institution
• Intermediate level: Bachelor’s degree in Psychology, Counseling, Social Work, Public Health, or related field from an accredited institution and 1 year of experience healthcare systems with patient navigation, scheduling, or similar

Preferred Qualifications:

• Spanish language proficiency
• Experience with REDCap or other data management program.
• Experience with and/or training in perinatal and infant mental health
• Experience with crisis management or triage
• Experience with program development, evaluation, and/or process improvement
• Experience with EPIC scheduling functions
• Experience with Excel and data entry

How to Apply:

For full consideration, please submit the following document(s): A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position, Curriculum vitae / Resume, Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address. Questions should be directed to: Anna Geiermann at anna.geiermann@cuanschutz.edu.