Group sales manager

The Group Sales Manager will be responsible for the selling of Grand Falls Casino Resort event space, meeting rooms, hotel rooms, and other amenities; serving as the primary contact and coordinator for the planning of all sold events, managing all guest/event issues as they arise during the event, and post-event follow-up.

Responsibilities will include the creation, growth, and management of customer accounts, to include account prospecting.

Essential Duties and Responsibilities:

• Provide exceptional guest service to all customers.
• Account prospecting to create sales opportunities for GFCR group sales.
• Negotiating and closing sales as they relate to customer use of our event/meeting space, guest rooms, and other resort amenities.
• Plan and coordinate all group sales events.
• Manage the events as they take place to ensure flawless execution of customer expectations.
• This will include serving as primary contact for the group sales customer and act as a liaison between the customer, GFCR departments, and vendors.
• Follow up with site visits to existing corporate clients to help sell future business.
• Prepare written correspondence to guests.
• Enter data into sales software program.
• Set up new client files and maintain files for sales functions.
• Prepare billing and final event details for booked groups and events.
• Provide familiarization tours of the property to meeting planners and interested groups.
• Meet and greet group arrivals as needed.
• Keep current on all aspects of the resort.
• Keep all departments informed of bookings and reservations; communicate needs of the clients so all departments are prepared to meet the needs of the client.