Greet team manager

About the Role:

As a Greet Team Manager at Defined Fitness, you take the lead in everything you do. You are relentless in pursuit of your goals, set the pace for success, and are fueled by enthusiasm; you jump higher, reach further and push harder than anyone. The Greet Team Manager is responsible for the success of net membership growth at their club. You lead and DEVELOP greet team members down a path of excellence and success while DELIGHTING new members, tackling goals with DRIVE, intensity and passion through sales.

Minimum Qualifications:

• Bachelor’s degree in business administration or related field, preferred
• Experience in a management-level position in health, fitness, or related industry
• Strong verbal, written, and interpersonal communication skills
• Must hold a valid NM driver’s license (acceptable record) and means of transportation (registered and insured)
• PC literate, including Microsoft Office and various other products such as ABC and GymSales
• Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
• Must be able to work weekends and/or evenings as needed

PERFORMANCE METRICS:

Personal KPIs

• Daily Calls: 40
• Daily Booked: 6
• Daily Shows: 4
• Daily Closed: 3
• Referrals: 2:1 Ratio
• 3-pack Attachment: 20%

Club KPIs

• Daily Calls: 150
• Daily Booked: 15
• Daily Shows: 12
• Daily Closed: 10
• Referrals: 2:1 Ratio
• 3-pack Attachment: 20%

Responsibilities:

• Timely and accurate completion of weekly deposits
• Achieve club monthly sales goals and non-member closing percentage
• Boost retail sales revenue goals including drinks, bars, etc.
• Oversee membership sales initiatives including open houses, special membership events, promotions, closeouts, etc.
• Achieve net membership growth through leading effective in-club collection efforts
• Resolve and report all incidents of inappropriate behavior being displayed
• Capture and retain details on all new membership leads
• Maintain a clean and professional presentation
• Recruit, hire, train, oversee and motivate staff into a highly functioning team
• Schedule and complete weekly training sessions with your team
• Other duties as assigned

PHYSICAL REQUIREMENTS:

• Must be able to stand and/or walk for up to eight (8) hours at a time
• Must be able to lift and carry approximately 50 pounds
• Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write

Benefits:

• Bonus and commission incentive opportunities
• Paid Time Off/Sick Leave
• Gym Membership (full access to our gym facilities at no cost to team members)
• Staff Pass Memberships (complementary membership for family & friends)
• Discounted Personal Training Sessions
• Comprehensive medical, dental and vision plans
• Pet Insurance
• Life / AD&D Insurance
• Long-term Disability
• 401(k) retirement plan (subject to eligibility requirements)

Mon-Fri: 11AM-9PM