Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location

We are looking for a talented Service Administrator to join our Distribution business in (Albuquerque, NM).

Will make an impact in the following ways:

• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Assesses customers needs and gathers pertinent information
• Creates basic work orders in appropriate systems
• Provides some status updates to customers, as requested

RESPONSIBILITIES

In order to be successful in this role you will need the following:

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
• The ideal candidate is customer-focused and committed to maintaining all required Cummins training and certifications.
• They must be able to interact professionally with technicians, offer support and assistance as needed, and respond effectively to operational needs.
• Additional responsibilities may be assigned based on business requirements.

QUALIFICATIONS

The ideal candidate is customer-focused and committed to maintaining all required Cummins training and certifications. They must be able to interact professionally with technicians, offer support and assistance as needed, and respond effectively to operational needs. Additional responsibilities may be assigned based on business requirements.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.