Financial service assistant

The Financial Service Assistant is responsible for managing a wide variety of functions related to our four custodians. This role requires a high level of attention to detail and strong organizational skills to ensure the seamless operation of account management, service requests, compliance, and client onboarding.

Key Responsibilities:

• Follow up on E-Signature approvals and ensure the execution of Advisory Agreements.
• Maintain accurate records of account openings and updates.
• Manage money movement, tax reporting information, and RMD calculations as needed.
• Provide online assistance and support to clients.
• Assist in the processing of 401(k) rollovers, including follow-up on rollover deposits.
• Monitor and process daily alerts and notifications from all custodians.
• Stay informed on custodial system updates and deadlines through email notifications.
• Process check deposits, confirm deposit postings to accounts, and maintain the deposit ledger.
• Record information for closed accounts and ensure proper filing.
• Maintain deposit records and manage secure messaging.
• Provide assistance with special projects as needed, ensuring timely and accurate completion.

Client Account Management:

• Review client accounts regularly to assess liquidity needs.
• Perform final Quality Assurance checks during client and account onboarding.
• Provide complex client customer service management.
• Experience with Redtail CRM & Orion Advisor Solutions preferred.

Qualifications:

• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with custodial systems and processes.
• Excellent communication and follow-up skills.
• Experience with financial services, specifically in account management and client services, is preferred.