Family stability services case manager

Make a lasting impact on families in our community by joining us at United Way of Central Alabama! Through outreach, case management, and community partnerships, you'll empower individuals and families to overcome challenges, reach their goals, and build a brighter future.

Job Summary

Responsible for all case management services of assigned clients through the Family Stability Services program. Conducts outreach activities designed to promote program visibility, support community understanding of available services and increase both direct participation and referrals.

Responsibilities

• Perform a variety of outreach and recruitment activities through direct interaction with residents and community stakeholders.
• Manage assigned caseload from Family Stability referrals and provide quality case management and housing counseling services, including development of budgets and financial plans for all participants in the Family Stability program.
• Conduct assessments to include at a minimum housing, money management and educational attainment.
• Develop plans to help families achieve housing and financial stability and help children maintain school enrollment.
• Obtain the family’s endorsement of and participation in the plan along with requisite releases, authorizations to provide outreach, advocacy and/or case management.
• Provide progressive case management and monitor outcomes with family until family achieves case plan objectives and for a minimum of three months.
• Connect families with needed and available community resources.
• Follow-up with clients and community resources as appropriate to document use/success of referral.
• Adhere to program guidelines and prescribed service delivery as identified by funding sources.
• Maintain client records and input ongoing client notes into program’s case management software, including intake documents, releases and ongoing progress towards goals.
• Maintains accurate records in accordance with professional, agency and applicable grant standards.
• Refer clients to financial education classes.
• Participate in regular staff meetings, training programs, and supervisory sessions.
• Adhere to agency policies, procedures and the professional code of ethics.
• Participate in Community Initiatives’ Continuous Quality Improvement Plan.
• Other duties as assigned.

Qualifications

Knowledge & Skills

• Case Management Experience
• Ability to work with a team
• Presentation skills
• Excellent interpersonal, verbal and written communication skills
• Ability to establish rapport

Education/Experience

• Bachelors degree in SW, Counseling, or social service related degree
• Experience in counseling/case managing high risk populations
• Excellent computer skills to include Microsoft and database

Working Conditions

• Normal office environment
• Frequent work in the community – including travel to and from sites
• Some after-hours and/or weekend work may be required
• Occasional out of town travel

Requirements

• Must meet and maintain eligibility requirements to be insured by UWCA’s insurance
• Valid Alabama driver’s license
• Reliable transportation
• Proof of automobile insurance commensurate with State law
• Background checks to include but not limited to criminal record, drug screen

United Way of Central Alabama Mission & Core Values

Mission:

To increase the organized capacity of people to care for one another and to improve their community.

Core Values

• Put People First: Respect every person, value employees, foster inclusion, serve others, and lead by example.
• Serve the Community: Understand and meet community needs while making the community better through our work.
• Do the Right Thing: Act with integrity, honesty, transparency, accountability, and a commitment to excellence.
• Be Collaborative: Build strong teams and trusted partnerships, work strategically, and unite around shared goals and measures of success.