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  5. Onsite It Support Manager jobs in Birmingham, Alabama, USA

Onsite It Support Manager jobs in Birmingham, Alabama, USA

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      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
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      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

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      Den

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Aug 23, 2025

IT Support Manager — On-Site Opportunity in Birmingham, AL

Companies across Birmingham are strengthening their technology operations, creating fresh demand for a skilled it support manager to lead on-site help desk teams and IT infrastructure initiatives. This on-site role offers 213 open positions for professionals ready to make an immediate impact. With businesses prioritizing reliable tech operations, now is an excellent time to explore it support manager jobs in Birmingham.

The strongest candidates bring a blend of technical expertise and leadership ability, including experience managing help desk operations, troubleshooting hardware and software issues, and overseeing network security protocols. Familiarity with ITIL frameworks, ticketing systems, and cloud-based tools is highly valued, along with strong communication skills for coordinating cross-functional teams. Employers reviewing it support manager vacancies typically seek someone who can balance daily operational demands with strategic planning for scalable IT systems.

On-site work remains the standard for this position in Birmingham, reflecting the hands-on nature of hardware maintenance, in-person staff support, and direct oversight of technical infrastructure. Local businesses, from healthcare to manufacturing, continue to hire a it support manager to ensure smooth day-to-day operations and rapid incident response. The regional job market shows steady growth, with employers increasingly recognizing the value of dedicated on-site leadership for IT teams.

If you are ready to take the next step in your career, exploring current it support manager positions could be your path forward. Global Work AI connects motivated professionals with employers seeking dependable IT leadership in Birmingham. Take a moment to browse available opportunities and find the role that matches your skills and ambitions today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Birmingham?

    In Birmingham, Alabama, pay for an IT support manager usually falls in the mid-to-upper five figures, with many openings clustering around about $75,000 to $110,000 a year. Actual offers depend on company size, industry, and whether the role covers multiple locations or a large internal help desk. In the Birmingham market, manufacturing, healthcare, and professional services often shape compensation, and strong leadership experience can push earnings higher. When comparing openings, review total pay, bonus potential, and benefits alongside the base salary.
  • What skills and qualifications are required for an it support manager job in Birmingham?

    Employers in Birmingham typically look for a blend of hands-on technical knowledge and team leadership. A successful it support manager usually has experience with Windows and Microsoft 365, endpoint tools, ticketing systems, network basics, and user support workflows. Many companies prefer a bachelor’s degree in information technology or a related field, though equivalent experience can matter just as much. Strong communication, vendor coordination, troubleshooting, and staff coaching are also valued. Reviewing current local postings can help you see which technical stacks are most in demand.
  • What does an it support manager do day to day?

    The work usually starts with checking service queues, assigning priorities, and making sure urgent issues are moving. An it support manager also meets with technicians, reviews unresolved tickets, monitors system health, and helps users when escalations require deeper expertise. In an on-site Birmingham office, the role often includes coordinating hardware repairs, access requests, onboarding setup, and support for meetings or conference room technology. Because the job blends operations and leadership, it helps to compare postings that emphasize hands-on support versus broader management duties.
  • What are the typical responsibilities of an it support manager in a company?

    Most employers expect this role to keep the support function reliable, efficient, and well documented. Typical responsibilities include managing help desk staff, setting service standards, tracking response times, improving processes, and working with IT leadership on infrastructure needs. In Alabama businesses, especially those with office-based teams, the it support manager may also oversee device lifecycles, patch coordination, inventory, vendor relationships, and user training. The scope can vary by company size, so it is useful to compare job descriptions for both supervisory and technical depth.
  • What is the hiring process for an it support manager position in Birmingham?

    Hiring usually begins with a resume screen, followed by one or more interviews focused on leadership style, troubleshooting approach, and customer service mindset. In Birmingham, employers may add a technical assessment, scenario-based questions, or a conversation with the IT director and operations leaders. Some organizations also check references carefully because the role affects daily business continuity. Candidates should be ready to discuss ticket metrics, team development, and past improvements. Looking at nearby management roles can help you prepare for the kinds of questions local employers favor.
  • What certifications help when applying for it support manager jobs?

    Certifications can strengthen an application, especially when a Birmingham employer wants proof of current technical knowledge. Common choices include CompTIA A+, Network+, and Security+, plus Microsoft certifications tied to Windows, Azure, or Microsoft 365. For candidates moving into management, ITIL Foundation is often helpful because it shows an understanding of service delivery and process improvement. Cisco credentials may matter in network-heavy environments. The best mix depends on the company’s stack, so it is smart to match your credentials with the tools named in active listings.
  • Is an on-site it support manager role usually responsible for after-hours or emergency support?

    Often, yes, but the expectation depends on the employer’s business hours and support model. In an on-site Birmingham role, an it support manager may need to handle urgent outages, after-hours calls, or weekend coverage, especially if the company runs critical operations or supports multiple shifts. Some employers rotate emergency duty among team members, while others reserve it for leadership when major incidents occur. Before applying, check whether the posting mentions on-call work, overtime, or incident response so you can compare it with your availability and preferred schedule.

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213 jobs found

  • VLink

    VLink

    Today

    Microsoft 365 collaboration operations engineer

    onsite, Birmingham, AL, United States
    $100k/yrFull TimeJunior (<2 years)
  • PNC

    PNC

    Today

    System reliability and support specialist senior

    onsite, Birmingham, AL, United States
    $70k – $138k/yrFull TimeSenior (5+ years)
  • PNC

    PNC

    2 days ago

    Software manager-site reliability

    onsite, Birmingham, AL, United States
    $100k – $186k/yrFull TimeLead / Manager
  • Ulta Beauty, Inc.

    Ulta Beauty, Inc.

    6 days ago

    Experience manager

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Genuine Parts Company

    Genuine Parts Company

    6 days ago

    Senior customer service representative

    onsite, Birmingham, AL, United States
    Full TimeSenior (5+ years)
  • Knitwell Group

    Knitwell Group

    9 days ago

    Assistant manager-ann

    onsite, Birmingham, AL, United States
    Full TimeNo Skills
  • Information Systems & Networks Corporation

    Information Systems & Networks Corporation

    10 days ago

    Facility support alternate project manager

    onsite, Birmingham, AL, United States
    Full TimeLead / Manager
  • TEKsystems

    TEKsystems

    13 days ago

    Customer service representative

    onsite, Birmingham, AL, United States
    $42k – $46k/yrFull TimeMiddle (2-4 years)
  • Avadian Credit Union

    Avadian Credit Union

    14 days ago

    Assistant branch experience manager - greystone| full-time

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Southern Research

    Southern Research

    14 days ago

    Application administrator

    onsite, Birmingham, AL, United States
    Full TimeMiddle (2-4 years)
  • Academy Sports + Outdoors

    Academy Sports + Outdoors

    16 days ago

    Supervisor customer care (last shift)

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • AutoTec

    AutoTec

    16 days ago

    Customer support specialist

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • M

    Marino s Markets

    16 days ago

    Assistant manager

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • U-Haul

    U-Haul

    19 days ago

    Reservation manager

    onsite, Birmingham, AL, United States
    Full TimeEntry with Degree
  • OakworthTalent

    OakworthTalent

    20 days ago

    Client support lead, wealth

    onsite, Birmingham, AL, United States
    Full TimeLead / Manager
  • University of Alabama

    University of Alabama

    20 days ago

    Information systems specialist ii

    onsite, Birmingham, AL, United States
    $48k – $77k/yrFull TimeLead / Manager
  • Regions

    Regions

    21 days ago

    Technology services help desk technician

    onsite, Birmingham, AL, United States
    $51k – $64k/yrFull TimeJunior (<2 years)
  • Planet Fitness

    Planet Fitness

    25 days ago

    Team lead

    onsite, Birmingham, AL, United States
    Full TimeLead / Manager
  • Brasfield & Gorrie, LLC

    Brasfield & Gorrie, LLC

    a month ago

    It support manager

    onsite, Birmingham, AL, United States
    Full TimeLead / Manager
  • Protective

    Protective

    a month ago

    It operations technician

    onsite, Birmingham, AL, United States
    $42k – $53k/yrFull TimeJunior (<2 years)

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