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  4. IT Support Manager

Onsite It Support Manager jobs in Birmingham, Alabama, USA

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      Sarah Jenkins

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      Alex Chen

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      David G. (Hiring Manager)

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      Marta W.

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      Daria (HR)

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      James Miller

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      Chris V.

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      Michael T.

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Aug 23, 2025

IT Support Manager — On-Site Opportunity in Birmingham, AL

Companies across Birmingham are strengthening their technology operations, creating fresh demand for a skilled it support manager to lead on-site help desk teams and IT infrastructure initiatives. This on-site role offers 230 open positions for professionals ready to make an immediate impact. With businesses prioritizing reliable tech operations, now is an excellent time to explore it support manager jobs in Birmingham.

The strongest candidates bring a blend of technical expertise and leadership ability, including experience managing help desk operations, troubleshooting hardware and software issues, and overseeing network security protocols. Familiarity with ITIL frameworks, ticketing systems, and cloud-based tools is highly valued, along with strong communication skills for coordinating cross-functional teams. Employers reviewing it support manager vacancies typically seek someone who can balance daily operational demands with strategic planning for scalable IT systems.

On-site work remains the standard for this position in Birmingham, reflecting the hands-on nature of hardware maintenance, in-person staff support, and direct oversight of technical infrastructure. Local businesses, from healthcare to manufacturing, continue to hire a it support manager to ensure smooth day-to-day operations and rapid incident response. The regional job market shows steady growth, with employers increasingly recognizing the value of dedicated on-site leadership for IT teams.

If you are ready to take the next step in your career, exploring current it support manager positions could be your path forward. Global Work AI connects motivated professionals with employers seeking dependable IT leadership in Birmingham. Take a moment to browse available opportunities and find the role that matches your skills and ambitions today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for an it support manager in Birmingham?

    In Birmingham, Alabama, pay for an IT support manager usually falls in the mid-to-upper five figures, with many openings clustering around about $75,000 to $110,000 a year. Actual offers depend on company size, industry, and whether the role covers multiple locations or a large internal help desk. In the Birmingham market, manufacturing, healthcare, and professional services often shape compensation, and strong leadership experience can push earnings higher. When comparing openings, review total pay, bonus potential, and benefits alongside the base salary.
  • What skills and qualifications are required for an it support manager job in Birmingham?

    Employers in Birmingham typically look for a blend of hands-on technical knowledge and team leadership. A successful it support manager usually has experience with Windows and Microsoft 365, endpoint tools, ticketing systems, network basics, and user support workflows. Many companies prefer a bachelor’s degree in information technology or a related field, though equivalent experience can matter just as much. Strong communication, vendor coordination, troubleshooting, and staff coaching are also valued. Reviewing current local postings can help you see which technical stacks are most in demand.
  • What does an it support manager do day to day?

    The work usually starts with checking service queues, assigning priorities, and making sure urgent issues are moving. An it support manager also meets with technicians, reviews unresolved tickets, monitors system health, and helps users when escalations require deeper expertise. In an on-site Birmingham office, the role often includes coordinating hardware repairs, access requests, onboarding setup, and support for meetings or conference room technology. Because the job blends operations and leadership, it helps to compare postings that emphasize hands-on support versus broader management duties.
  • What are the typical responsibilities of an it support manager in a company?

    Most employers expect this role to keep the support function reliable, efficient, and well documented. Typical responsibilities include managing help desk staff, setting service standards, tracking response times, improving processes, and working with IT leadership on infrastructure needs. In Alabama businesses, especially those with office-based teams, the it support manager may also oversee device lifecycles, patch coordination, inventory, vendor relationships, and user training. The scope can vary by company size, so it is useful to compare job descriptions for both supervisory and technical depth.
  • What is the hiring process for an it support manager position in Birmingham?

    Hiring usually begins with a resume screen, followed by one or more interviews focused on leadership style, troubleshooting approach, and customer service mindset. In Birmingham, employers may add a technical assessment, scenario-based questions, or a conversation with the IT director and operations leaders. Some organizations also check references carefully because the role affects daily business continuity. Candidates should be ready to discuss ticket metrics, team development, and past improvements. Looking at nearby management roles can help you prepare for the kinds of questions local employers favor.
  • What certifications help when applying for it support manager jobs?

    Certifications can strengthen an application, especially when a Birmingham employer wants proof of current technical knowledge. Common choices include CompTIA A+, Network+, and Security+, plus Microsoft certifications tied to Windows, Azure, or Microsoft 365. For candidates moving into management, ITIL Foundation is often helpful because it shows an understanding of service delivery and process improvement. Cisco credentials may matter in network-heavy environments. The best mix depends on the company’s stack, so it is smart to match your credentials with the tools named in active listings.
  • Is an on-site it support manager role usually responsible for after-hours or emergency support?

    Often, yes, but the expectation depends on the employer’s business hours and support model. In an on-site Birmingham role, an it support manager may need to handle urgent outages, after-hours calls, or weekend coverage, especially if the company runs critical operations or supports multiple shifts. Some employers rotate emergency duty among team members, while others reserve it for leadership when major incidents occur. Before applying, check whether the posting mentions on-call work, overtime, or incident response so you can compare it with your availability and preferred schedule.

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230 jobs found

  • OneAscent Holdings LLC

    OneAscent Holdings LLC

    Today

    It systems and support specialist

    IT Systems and Support Specialist Reports To: SVP, Enterprise Services Job Type: Full Time Who We Are OneAscent is a family of companies committed to helping people align their financial decisions...

    onsite, Birmingham, AL, United States
    Full TimeMiddle (2-4 years)
  • U.S. Pipe 2024

    U.S. Pipe 2024

    a day ago

    Manager of technical resources

    Why Join Our Team? Do you want to be part of a team that is making a positive difference in lives across the globe? Do you want to be part of a culture where you are recognized, respected, and...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Waverly Advisors, LLC

    Waverly Advisors, LLC

    2 days ago

    Partnership success manager

    Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. We aren’t your typical wealth management firm. Our intense client focus is at the center of everything we do....

    onsite, Birmingham, AL, United States
    Full TimeSenior (5+ years)
  • Regions

    Regions

    2 days ago

    Money movement experience manager

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build...

    onsite, Atlanta, GA, United States
    $103k – $139k/yrFull TimeSenior (5+ years)
  • Everstory Partners

    Everstory Partners

    2 days ago

    Administrator

    Administrator Ridouts Forest Hill Cemetery - Birmingham, AL Why Everstory At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning,...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Morgan & Morgan, P.A.

    Morgan & Morgan, P.A.

    3 days ago

    Case manager in training

    At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50...

    onsite, Birmingham, AL, United States
    $40k/yrFull TimeEntry with Degree
  • Domino's

    Domino's

    3 days ago

    Assistant manager(05842) - 4527 valleydale rd.

    Job Description Overview: You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Icahn Automotive Group

    Icahn Automotive Group

    5 days ago

    Assistant service manager

    Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide...

    onsite, Birmingham, AL, United States
    $38k – $48k/yrFull TimeJunior (<2 years)
  • Fortis Property Management

    Fortis Property Management

    5 days ago

    Assistant manager

    Fortis Property Management Job Description Job Title: Assistant Community Manager Weekly Hours: 40 Department: Operations Prepared by: Human Resources Reports to: Community Manager Position Overview:...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Southern Brew dba 7 Brew

    Southern Brew dba 7 Brew

    6 days ago

    Manager

    We're looking for a passionate and dynamic individual to lead a team that’s all about energy, connection, and making every cup count! Come be a part of the Brew Crew! A salary that grows with you!...

    onsite, Birmingham, AL, United States
    $55k – $110k/yrFull TimeJunior (<2 years)
  • Books-A-Million

    Books-A-Million

    6 days ago

    It operations support manager

    About the Job The IT Operations Support Manager is an on-site role based at Books-A-Million’s corporate headquarters, within the IT organization. This role leads the Retail Help Desk and Corporate...

    onsite, Birmingham, AL, United States
    Full TimeLead / Manager
  • Books-A-Million

    Books-A-Million

    6 days ago

    Help desk technician

    Job Title IT Helpdesk Support Technician Role Summary The IT Helpdesk Support Technician role supports Books-A-Million employees by providing technical assistance for hardware, software, and Point of...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Five Below

    Five Below

    6 days ago

    Support lead part time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go &amp; Have Fun in an amazing experience, filled with unlimited...

    onsite, Birmingham, AL, United States
    $23k/yrPart TimeLead / Manager
  • Thrivent

    Thrivent

    6 days ago

    Office manager

    Summary This position provides administrative support to Red Mountain Associates. This role is critical to our member experience and requires a friendly, upbeat demeanor. The incumbent supports the...

    onsite, Birmingham, AL, United States
    $54k – $65k/yrPart TimeJunior (<2 years)
  • Spencer Gifts

    Spencer Gifts

    7 days ago

    Assistant store manager - spirit

    Hourly rate ranges from $16.75 - $17.25 per hour and is dependent upon qualifications and experience. Benefits include: Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program....

    onsite, Birmingham, AL, United States
    $34k – $35k/yrFull TimeJunior (<2 years)
  • Mizzen+Main

    Mizzen+Main

    7 days ago

    Assistant store manager - full time - the summit - birmingham, al

    WHO WE ARE In 2012, Mizzen+Main set out to end the trade-off between looking sharp and feeling comfortable, and in doing so helped create the performance menswear category. We re-engineer classics...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • L

    Live Life Healthy LLC

    8 days ago

    It specialist

    IT Specialist THE IT SPECIALIST PROVIDES TECHNICAL SUPPORT TO EMPLOYEES AND HELPS MAINTAIN THE ORGANIZATION’S COMPUTER SYSTEMS, NETWORK INFRASTRUCTURE, AND TECHNOLOGY RESOURCES. THIS ROLE IS...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • U-Haul

    U-Haul

    9 days ago

    Reservation manager (h)-5

    This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 1024 Montgomery Hwy, Birmingham, Alabama...

    onsite, Birmingham, AL, United States
    Part TimeEntry with Degree
  • Regions Bank

    Regions Bank

    9 days ago

    Money movement experience manager

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build...

    onsite, Atlanta, GA, United States
    $103k – $139k/yrFull TimeSenior (5+ years)
  • Circle K

    Circle K

    10 days ago

    Lead team member

    Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your...

    onsite, Birmingham, AL, United States
    Full TimeLead / Manager
  • Morgan & Morgan, P.A.

    Morgan & Morgan, P.A.

    12 days ago

    Case manager

    At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Pep Boys

    Pep Boys

    13 days ago

    Assistant service manager

    Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide...

    onsite, Birmingham, AL, United States
    $38k – $48k/yrFull TimeJunior (<2 years)
  • Brasfield & Gorrie, LLC

    Brasfield & Gorrie, LLC

    13 days ago

    Av systems manager

    Responsibilities Brasfield & Gorrie is looking for an experienced AV professional to serve as our company-wide subject matter expert for conference room technology, collaboration systems, and...

    onsite, Birmingham, AL, United States
    Full TimeLead / Manager
  • Ricoh

    Ricoh

    13 days ago

    Hospitality customer experience manager

    Hospitality Customer Experience Manager This position offers $1000.00 sign on bonus for new Ricoh members! About the Role We are seeking a highly motivated and service-driven Hospitality Customer...

    onsite, Birmingham, AL, United States
    Full TimeLead / Manager
  • RH Restoration Hardware

    RH Restoration Hardware

    14 days ago

    Gallery support associate

    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry,...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • PNC

    PNC

    14 days ago

    Software engineer, senior-dynatrace, sql server/mongo/oracle

    Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work...

    onsite, Birmingham, AL, United States
    $95k – $158k/yrFull TimeSenior (5+ years)
  • Kimley-Horn

    Kimley-Horn

    15 days ago

    Information technology analyst

    Overview Kimley-Horn is looking for an Information Technology (IT) Analyst to join our Birmingham, Alabama (AL) office! This is an in-office position. Responsibilities In this role, you will...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Valvoline Inc

    Valvoline Inc

    16 days ago

    Assistant manager

    JOB LOCATION: 9648 Parkway E, BIRMINGHAM AL 35215 ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent...

    onsite, Birmingham, AL, United States
    $39k/yrFull TimeJunior (<2 years)
  • Bowl New England d/b/a Spare Time Entertainment

    Bowl New England d/b/a Spare Time Entertainment

    16 days ago

    Guest service supervisor

    What You’ll Do: Lead and support the front desk team Keep the front-of-house clean, organized, and guest-ready Oversee our lanes, arcade, and attractions throughout the day Help schedule staff and...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Talon Hiring Solutions

    Talon Hiring Solutions

    17 days ago

    It help desk analyst

    Talon Hiring Solutions is partnering with a client in the greater Birmingham, AL area to find a customer-focused IT Help Desk Analyst! This role is ideal for someone who enjoys troubleshooting...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • JEFFERSON BLOUNT ST CLAIR MENTAL HEALTH AUTHORITY

    JEFFERSON BLOUNT ST CLAIR MENTAL HEALTH AUTHORITY

    17 days ago

    Cccc it support specialist

    Job Details: Job Location: 401 BEACON PARKWAY WEST - BIRMINGHAM, AL Position Type: Full Time Salary Range: Undisclosed Job Shift: Day JOB DESCRIPTION Job Classification: CCCC IT Support Specialist...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Planet Fitness-United Fitness Partners

    Planet Fitness-United Fitness Partners

    18 days ago

    Club - assistant club manager

    Job Details Job Location: Birmingham AL Inverness - Birmingham, AL Salary Range: Undisclosed THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone,...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Tecovas

    Tecovas

    19 days ago

    Team lead

    Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Part-Time Team Lead that will contribute...

    onsite, Birmingham, AL, United States
    $36k – $42k/yrPart TimeLead / Manager
  • Huntington National Bank

    Huntington National Bank

    19 days ago

    Itm supervisor - birmingham, al

    Description Summary: We are looking for a driven, forward-thinking Supervisor who can help develop training, procedures and quality assurance for our Interactive teller group. Duties and...

    onsite, Birmingham, AL, United States
    Full TimeLead / Manager
  • The Triumph Group

    The Triumph Group

    21 days ago

    Assistant equipment manager

    Job Title: Assistant Equipment Manager Reports to: Equipment Manager FLSA Category: Nonexempt/Hourly Paid Position Compensation: $30.00 to $40.00 Per Hour Relocation: Club will assist with relocation...

    onsite, Birmingham, AL, United States
    $60k – $81k/yrFull TimeJunior (<2 years)
  • Take 5 Car Wash

    Take 5 Car Wash

    21 days ago

    Assistant site manager

    You are ready to run something. Here is your chance to prove it. The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the...

    onsite, Birmingham, AL, United States
    Full TimeNo Skills
  • Take 5 Car Wash

    Take 5 Car Wash

    21 days ago

    Team member

    Most places will give you a job. We give you something to own. At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started,...

    onsite, Birmingham, AL, United States
    $28k – $34k/yrPart TimeJunior (<2 years)
  • N

    Noland Home Office

    a month ago

    Systems manager (network administrator)

    Summary of Duties Responsible for implementing, supporting and maintaining the telecommunications infrastructure, select clinical Systems, non-clinical information technology systems for assigned...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)
  • Nebius

    Nebius

    a month ago

    L3 support engineer, data center infrastructure

    About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and...

    onsite, Birmingham, AL, United States
    $125k – $184k/yrFull TimeJunior (<2 years)
  • ARLINGTON PROPERTIES LLC

    ARLINGTON PROPERTIES LLC

    a month ago

    Assistant community manager

    Job Details: Job Location: Colina WeHo - Birmingham, AL 35209 Position Type: Full Time Job Category: Real Estate Step Into Leadership – Join Arlington Properties as an Assistant Community Manager!...

    onsite, Birmingham, AL, United States
    Full TimeJunior (<2 years)

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