Case manager, community initiatives & programs

Help change lives in our community every day! Join our team to connect individuals and families with critical resources, financial assistance, and support when they need it most.

Job Description

Position will provide general case management, resource assistance, and process temporary financial assistance payments to Community Initiatives & Programs clients. Represent UWCA at outreach events to promote CI&P programs.

Responsibilities

• Provide case management, resource navigation, and referrals to clients referred by Community Initiatives and Programs, community partners, and other UWCA departments.
• Assist with special initiatives, emerging community needs and short-term projects requiring case management or client support.
• Assess client needs and screen temporary financial assistance requests for eligibility.
• Support and assist with TFA processing for the UWCA Employee Assistance Program.
• Process POs for TFA payment timely and efficiently.
• Provide backup support to 2-1-1 call center, providing excellent customer service and accurate information and referral to individuals seeking community resources.
• Document assistance in Client Management System timely and accurately.
• Provide community outreach for Community Initiatives programs.
• Comply with special project guidelines and contracts.
• Participation in Community Initiatives’ Continuous Quality Improvement Plan.
• Other duties as assigned.

Qualifications

Knowledge & Skills

• Work experience in a social service environment and working knowledge of community programs
• Ability to work effectively with people and organizations
• Experience working with culturally diverse populations
• Demonstrated ability to exhibit non-judgmental attitude toward persons with different ways of addressing life challenges
• Data enter experience
• Microsoft Office experience

Education/Experience

• Social Work or related degree in a human services field
• 2 years’ case management experience preferred

Requirements

• Valid Alabama driver’s license
• Reliable transportation
• Proof of automobile insurance commensurate with State law
• Background checks to include but not limited to criminal record, drug screen, and TB test
• Normal office environment
• Must meet and maintain eligibility requirements to be insured by UWCA’s insurance

United Way of Central Alabama Mission & Core Values

Mission:

To increase the organized capacity of people to care for one another and to improve their community.

Core Values

• Put People First: Respect every person, value employees, foster inclusion, serve others, and lead by example.
• Serve the Community: Understand and meet community needs while making the community better through our work.
• Do the Right Thing: Act with integrity, honesty, transparency, accountability, and a commitment to excellence.
• Be Collaborative: Build strong teams and trusted partnerships, work strategically, and unite around shared goals and measures of success.