Company: 62ML

Job Title: Entry Level Customer Service Assistant

Job Type: Full-Time Employee

Work Setting: In-person

Compensation: [Insert actual base hourly rate or annual salary]

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, helping businesses grow with purpose and create lasting impact. We value meaningful relationships, clear communication, and a collaborative approach to success.

Job Summary

We are looking for a friendly, motivated Entry Level Customer Service Assistant to help create positive customer experiences and support day-to-day customer engagement activities. This role is ideal for someone who enjoys interacting with people, answering questions, and developing valuable communication and problem-solving skills in a supportive, team-oriented environment. No previous experience is required, as training and guidance will be provided.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions about company products, services, and available offerings.
• Listen carefully to customer needs and provide relevant information.
• Help resolve routine customer concerns or refer complex issues to the appropriate team member.
• Support in-person customer engagement and outreach activities.
• Build positive relationships through clear and respectful communication.
• Assist with promotional activities and customer-facing initiatives when needed.
• Maintain organized records of customer interactions and follow-up activities.
• Gather customer feedback and share relevant observations with the team.
• Collaborate with colleagues to improve the overall customer experience.
• Stay informed about company offerings and service standards.
• Participate in team meetings, training sessions, and professional development activities.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, patient, and professional attitude.
• Enjoyment of working with people and helping others.
• Good listening and basic problem-solving skills.
• Reliable, organized, and willing to learn.
• Ability to work independently and as part of a team.
• Comfortable working in an in-person, customer-facing environment.
• Previous customer service, retail, hospitality, or promotional experience is an advantage but not required.

Benefits

• Paid training
• Opportunities for career advancement
• Professional development and coaching
• Supportive, collaborative team environment
• Hands-on customer service experience
• Employee recognition opportunities
• Opportunities to develop communication and relationship-building skills

Work Location: In-person

Schedule: Full-time availability required.